Five stars. Great sauna, but the real standout was the customer service. When the freight carrier caused delivery issues and delays, SaunaKits.com stayed on top of it, followed up relentlessly, and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The team was very professional. All questions were answered and no pressure to purchase. This is our first sauna purchase and we researched vendors extensively ultimately deciding on SaunaKits. Ou... Vis mer
Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but througho... Vis mer
Outstanding experience from start to finish. I spent weeks researching outdoor saunas for a mountain property at nearly 9,000 ft elevation — not a straightforward project — and John at SaunaKits w... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Kontaktopplysninger
4,8
Enestående
512 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 20 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very good customer service
Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.
11. desember 2025
Anmeldelse skrevet uten oppfordring
John Harvia Legend 300duo
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
10. desember 2025
Anmeldelse skrevet uten oppfordring
It's just a bunch of people in the…
It's just a bunch of people in the Philippines. No actual store.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra SaunaKits.com
Hi Bob,
Thanks for your comment. We’d like to clarify a couple of points for anyone reading this.
We are an online business and do not operate a public retail storefront. We don’t represent ourselves as having a physical store, and all sales and support are handled online.
We also work with a distributed team, and like many modern companies, our team members are located in different parts of the world including here in North America. Regardless of location, all customer inquiries are handled with the upmost level of care that you would expect from the #1 rated Sauna Store here on Trustpilot.
We’re proud that the vast majority of our customers have had positive experiences with us. At this time, we’re unable to locate an order or support request under this name, but if you have done business with us, we’d welcome the opportunity to help. Please reach out to customercare@nordicasauna.com with your order details.
Chris
My experience with Jessica as top…
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Well built
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
24. november 2025
great service
3. desember 2025
Anmeldelse skrevet uten oppfordring
Since buying a sauna heater is not…
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Amazing sales experience with John
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
5. desember 2025
Anmeldelse skrevet uten oppfordring
A+ Customer Service
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Eric was great at answering all my…
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
29. november 2025
Anmeldelse skrevet uten oppfordring
Prompt and polite service
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
4. desember 2025
Anmeldelse skrevet uten oppfordring
Customer service so far has been…
Customer service so far has been excellent. Once I receive the product and have it up and running I will revisit and confirm or else change this rating.
3. desember 2025
We got our sauna as planned and even…
We got our sauna as planned and even before the arrival period that was promised. I have a two little splits in wood on insignificant places to report but have not gotten around to it as we just installed it. The sauna is amazing and the sales team was very helpful
2. desember 2025
Anmeldelse skrevet uten oppfordring
Mathew was great at helping guide me…
Mathew was great at helping guide me through purchasing my first sauna. Made sure the kit I chose was paired with the correct heater and accessories.
2. desember 2025
The process of deciding on the model of…
The process of deciding on the model of sauna and payment was made easy with the help from John. We are just in the order confirmation stage of the process but so far have been very satisfied with experience.
21. november 2025
Anmeldelse skrevet uten oppfordring
Sales staff answers all your questions
All the sales reps I spoke to either had my answer right away, or were able to follow up with me later by email. This has given me confidence to purchase from them, vs. other sites. When it's time to assemble and use the sauna, I feel confident they will have my back.
2. desember 2025
Super easy text to chat with helpful…
Super easy text to chat with helpful actual humans (or really good AI :)
1. desember 2025
Quick and no damage!
19. november 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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