Sapphire MediSpa Ltd Anmeldelser

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Se hva andre synes

Just had my first ever dermaplane and micro needle facial with Diane who was very professional and such a lovely lady. The treatment was absolutely fantastic. The atmosphere relaxing, tge rooms are cl... Vis mer

Third visit to Sapphires and booking again soon. The salon is immaculate and very professionally run. It feels like it leans more towards clinical salon rather than fluffy nail bar type vibe - if you... Vis mer

Have had multiple treatments with Sapphire, including waxing, microneedling, massage, lymphatic drainage. All treatments have been calming and restorative with excellent results. Customer service is a... Vis mer

Selskapet har svart

I have been a regular at Sapphire since they opened in January and I’m never disappointed hence why I keep coming back! Welcoming,professional and knowledgeable. I usually have a wax and deep tissue m... Vis mer

Informasjon om virksomheten

Skrevet av virksomheten

At Sapphire, we combine the art of tranquillity with advanced care to help you look and feel your best. Whether you're seeking cutting-edge laser treatments, expert aesthetic services, rejuvenating facials, or deeply soothing massage therapy, you’ll find it all in one serene space. Relax your body. Refresh your skin. Restore your confidence. Welcome to your place of total renewal. Welcome to Sapphire.

Kontaktopplysninger

1A Harbour Lane, PR4 1YA, Preston, Storbritannia
01772632688
Contact@sapphiresculpting.co.uk
sapphiresculpting.co.uk

4,9

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306 anmeldelser

5 stjerner

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15 anmeldelser i de siste 12 månedene

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Oppdatert: 12. feb. 2024

Shocking customer relations

My experience at Sapphire Spa on Saturday, the 10th of February, was disappointing and lacking in empathy. A friend and I had scheduled facials for that afternoon, but unfortunately, she received a distressing call about her ill father the morning of our appointment. Despite our efforts to inform the spa and explore options for rescheduling, the response from Sapphire Spa was rigid and unsympathetic.

When I called to explain the situation, the staff immediately assumed my friend wouldn't attend and charged her £135 without any consideration for the circumstances. Their insistence on enforcing a 24-hour cancellation policy without any room for discretion or compassion was disheartening.

Upon arrival for my own appointment, the atmosphere was unwelcoming, and when I expressed my disappointment to the therapist, her response lacked empathy, focusing instead on past incidents of no-shows. I even had photos of my friend's father to illustrate the seriousness of the situation, but it seemed to fall on deaf ears.

Ultimately, the lack of understanding and refusal to accommodate our situation has led me to the decision not to return to Sapphire Spa. It's unfortunate that their strict adherence to policy outweighed their ability to show empathy and understanding to their clients. Sapphire spa has lost two clients, as both my friend and I will be taking our business elsewhere in search of a more compassionate and accommodating experience.

** To add to the reply you have posted,
Complaint

In response to your reply, we appreciated that you did change the pricing for our facial as we are having two facials merged into one. Your therapist said it wasn’t fair to charge us at full price for both the facials because we wouldn’t be having a cleanse tone etc twice in the facial, we will be only having it once. and yes we both appreciate a 24 hour policy as we are both in the industry. However when there’s an medical emergency and you’re waiting for your 90-year-old dad to be taken into hospital, they could’ve been a little leniency and yes we thought she would be able to come over but unfortunately her dad fell again when she went to use the bathroom. He is now spending an unforeseen time in Hosptial due to fracturing his hip, we are extremely sorry we couldn’t give 24hrs notice as we couldn’t for see this.

10. februar 2024

Svar fra Sapphire MediSpa Ltd

12. feb. 2024

Dear Noeline,
We appreciate your feedback and we are sorry to hear that your experience at Sapphire Skin was not satisfactory.

At Sapphire Skin, we strive to provide the best possible service to our customers. In order to accommodate you and your friend, an employee had a discussion with you the day before your appointment to adjust the treatment time and price, making it more convenient and affordable for both of you. We even offered a discounted price to ensure your satisfaction.

However, you contacted us only a few hours before your appointment expressing uncertainty about your ability to come. As you correctly pointed out, we have a company policy that everyone must adhere to. This policy is in place to ensure that everyone is treated equally and fairly, and it is clearly communicated and accepted by all our customers when they book an appointment at Sapphire.

Charging for late cancellations is imperative for the longevity of our business and to ensure the uninterrupted provision of our services. Regrettably, the financial implications of such occurrences are substantial, as we are unable to fill the void left by these cancelled bookings or recover the time that was reserved for those treatments. This policy is common among a high percentage of businesses, as it helps us operate efficiently and effectively.

During our separate conversations with both of you, we were informed that you would both be attending your appointment. However, the individual who was responsible for the charges did not show up nor did they communicate with us regarding their personal account after this.

Regarding your complaint about the staff and the atmosphere, we take such accusations very seriously. After reviewing the CCTV footage, it is evident that you were greeted like any other customer and engaged in conversations about treatments during the check-out process.
Our therapist was simply doing her job and trying to prevent an awkward conversation from escalating when she declined to view certain images.

We appreciate you bringing this matter to our attention, as we highly value your feedback. We will take your comments into consideration.

Kind Regards
Sapphire Skin.

8. feb. 2024