SaphiRose Anmeldelser 

191
•
TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Order came fast, was exactly like described, and will make a great addition to our Autumn/Winter hiking gear!

Selskapet har svart

Vurdert til 5 av 5 stjerner

This coat is wonderful! It fits perfectly and so comfortable to wear. I am 5'8" and 155 lbs. I ordered a large. It nicely lined with 2 deep pockets. Wish it had an inside pocket too. It hasn't rained... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Vis mer

Informasjon om virksomheten

  1. Friluftslivsbutikk

Skrevet av virksomheten

SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

191 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(191)

46 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

No response from customer service

Update: The company has reached back out to me after this review came in. They stated that my email was going to their spam folder. They were quick to send out a new coat to replace the damaged one received and it is on its way!

I have been attempting to reach out to this company since 2/13 in regards to a rain coat that we received being damaged. No response back from them yet and all of their warranty/contact us pages are not an active website making it impossible to have a replacement sent or this one fixed. 10/10 do not recommend purchasing from them.

11. februar 2023
Anmeldelse skrevet uten oppfordring
Logoen til SaphiRose

Svar fra SaphiRose

Hello Erika,
Have a nice day! We're very sorry that we didn't get back to you in time to help you solve this problem. For some reason our customer service email has not been receiving your emails and we apologize for any inconvenience this has caused. We have fixed this email reception issue. We contacted you immediately after reading your review, and the reshipment has been arranged without delay. If you have any other questions, please do not hesitate to get in touch with us. This time we will get back to you instantly!

Vurdert til 5 av 5 stjerner

COOL RAIN PONCO!

My rain poncho arrived quickly and well-packed. The size is great, as I can drape it over a small back pack if I need to, and the color choice is terrific. Haven't actually tried it in the rain yet but I'm sure it will be great.

30. januar 2023
Vurdert til 5 av 5 stjerner

My ponchos were received timely and…

My ponchos were received timely and they are beautiful. However, the USPS caused concern when one was delivered and it should’ve been three. I contacted SaphiRose by text and the postal service did a special delivery on Sunday. You could’ve saved postage and my fright if all three were shipped together as one
package.

27. januar 2023
Vurdert til 3 av 5 stjerner
Logoen til SaphiRose

Svar fra SaphiRose

Hello Riley, good day! I'm sorry to hear that the inside liner on the jacket was torn. Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. We contacted you as soon as we saw your comment. We can resend you a jacket for free, but we still haven't heard back from you until today. If you still need a replacement or a refund, please do not hesitate to get in touch with us!

Vurdert til 1 av 5 stjerner

Haven't received all of my rain gear

Haven't received all of my rain gear, missing 5 items!!

31. januar 2023
Logoen til SaphiRose

Svar fra SaphiRose

Hello Douglas, good day! Please accept my sincere apologies for the delays that have occurred with the delivery of your order and for any additional inconveniences that have been created as a result of these delays. On January 29 we learned that you did not receive the package, so we immediately sought further assistance from the delivery department to check this order. However, the courier company did not tell us the result of the investigation until January 31. Since providing quality service to our customers is our top priority, we immediately arranged a reshipment for you and the resent items were delivered on February 1. It has been a pleasure to be of service to you, if you have any inquiries or comments pertaining to your purchase, please do not hesitate to get in touch with us!

Vurdert til 4 av 5 stjerner

A bad experience was made right by good customer service.

The delivery was fast and mostly easy. I purchased a coat that came without the attached hood. I reached out through customer service who eventually sent me a new coat. The customer service representative was great and turned a negative experience into a positive. They were fast and responsive, but the interface system was very strange. I didn't like getting text messages from them and would have preferred emails only.

16. januar 2023
Logoen til SaphiRose

Svar fra SaphiRose

Hello Michelle, have a lovely day!! Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. To compensate, we have reshipped a replacement in your order. We are glad that you are satisfied with our services. We value your patronage and hope to have the opportunity to serve you again!

Vurdert til 4 av 5 stjerner

Very well-made

Very well-made. Perfect weight. Unfortunately the zipper is reversed so it is for woman. It is also slightly more snug than I would choose. Nevertheless, I can wear it and will do so happily. By the way, I am a five foot 10 inch, 180 pound male.

13. januar 2023
Vurdert til 1 av 5 stjerner

My son needs this item but perhaps…

My son needs this item but perhaps someone stole it…unsure, but it was never received.

12. januar 2023
Logoen til SaphiRose

Svar fra SaphiRose

Hi Venetia, I hope you have a great start to the new year! First of all, please accept our sincerest apologies for the inconvenience this may have caused you. I just checked your order and found that the package was delivered near the front door or porch on Jan. 2. Please check the monitor next to the mailbox to see if delivery records have been kept and whether or not the package has been taken away. Because customer satisfaction is our top priority, we have quickly organized a reshipment of your purchase. If you have any other questions or comments about your purchase, please don't hesitate to get in touch with us, it has been a pleasure to help you!

Vurdert til 5 av 5 stjerner

Superb service!!!

Fast, friendly, and helpful.
I emailed your company when I did not get an order confirmation email. It was handled quickly.
The shipping was super efficient. I ordered the evening of Sunday, Dec. 18th and had it in time for Christmast.
My daughter LOVES the coat...so stylish.
Price point was reasonable.

18. desember 2022
Vurdert til 5 av 5 stjerner

Reliable, prompt and nice products

I was giving a gift request from someone on a short timeline. She wanted the polka-dot rain poncho. The site was easy to use and the item was received very promptly. I'm quite impressed as a new customer with this company.

20. desember 2022

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