Lesson Learned: Always check Trustpilot before ordering!
I wish I had checked this site before ordering a dress that cost $69.95. The website with nice photos of models in the dresses makes it look like you're ordering from a US company when in fact of course the clothing is shipped from China. The 30-day money back guarantee sounds like I'll have to pay for shipping. I am very disappointed in the quality of the fabric.
As for their return policy, I received this email:
“We're truly sorry to hear that you’re not satisfied with the clothing, we always aim to delight our customers, and it’s disappointing to hear this wasn’t your experience.
Before you go ahead with a return, we want to make sure you're aware of the significant costs and logistics involved. Since our items are made and shipped from our manufacturing partners overseas, returning them means international shipping and customs processing, and unfortunately, those fees add up quickly.
Estimated Return costs based on past experiences. Please contact your courier for the exact costs
$25 to $55 USD in transport charges
$28 to $72 USD in customs clearance fees
These can vary depending on the weight of your parcel, but in many cases, they end up being more than the refund itself.
We’d love to offer you a simpler and more cost-effective option:
✅ Keep your item and get 10 percent cashback, our way of saying thank you for giving us a try
✅ If there’s a problem, we’ll send you a free replacement, no need to return anything, just send us a clear photo or video so we can help
Many of our customers choose this hassle-free solution and find it to be the most convenient path forward. Please let us know how you’d like to proceed, we’re here to make this right for you.”
This is absolutely unacceptable. How was I supposed to know that I’d have to send a return to CHINA? It’s like they KNOW their quality is SO bad and costs to return products are so high they by refunding only 10% they make a profit. They will be hearing from me. I will also file a claim with PayPal. And never again will I order anything based on an ad I see on Instagram. Biggest scam ever.
19. juli 2026
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