Clementine, your products are simply amazing, I am on my second delivery of the cream and spray and I can honestly say I am totally in love with them…. I am sleeping better than I have in a very lo... Vis mer
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The magnesium spray is horrid. Spray it on, massage it in unti it 'dries' into the most disgusting sticky oily residue film left on the soles of your feet, which turns your bedsheets into an oily stic... Vis mer
I would definitely recommend purchasing Salt Lab products . I started with the Magnesium spray and Magnesium cream and absolutely love them both . I have slept the best in years . It has also helped m... Vis mer
Tried others which were awful. Had almost given up on the vitures of magnesium applied topically when a friend recommended Salt Lab. SO pleased l tried it because its great. Been using it for years no... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Live a life in balance. Our 100% natural magnesium supplement is formulated with the highest quality ingredients to help you sleep better, recover faster and be your best self. Getting enough magnesium can be transformative in helping to improve your health and achieve sustainable vitality. We invite you to embrace our simple, yet powerful magnesium rituals to experience daily benefits for body and mind.
Kontaktopplysninger
1 Lennon St , 3003, West Melbourne , Australia
- hello@saltlaboratory.com
- saltlaboratory.com
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Must have nightly ritual!
Such great products and great service! Have been religiously spraying this on my tummy before bed for years and boy do I notice the difference when I forget! It works wonders for a nice deep sleep. The mag cream is also divine and the best ever for massaging into achey muscles. Kids love a little massage with it too to ease growing pains! Awesome products for the whole family.
15. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Hilary,
Thank you so much for your amazing feedback! We’re thrilled to hear that our products have become such an essential part of your bedtime routine and that you notice a difference when you forget to use them. It’s fantastic to know that our magnesium cream is not only helping you with deep sleep but also providing relief for achy muscles and growing pains for your kids.
We’re so glad our products are working wonders for your entire family! If you ever have any questions or need assistance, don’t hesitate to reach out.
Wishing you all continued restful nights and relaxation,
Salt Lab
Amazing products
Cannot recommend this product enough! I have been using the magnesium spray on myself for restless legs for years and it seems to be the only thing that works. I was so glad to see they brought out their magnesium cream after ordering it over a weekend it arrived pretty quickly and has been so good for my knee pain and my sons growing pains.
25. september 2024
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Svar fra Salt Lab
Hi Kayley,
Thank you so much for your wonderful recommendation! We’re thrilled to hear that our magnesium spray has been such an effective solution for your restless legs and that our new magnesium cream is helping with your knee pain and your son’s growing pains.
We’re also glad to know you received your order quickly! Your support and feedback mean the world to us, and we’re here for any questions or assistance you might need.
Wishing you and your family continued relief and comfort,
Salt Lab
Really happy with the product and the…
Really happy with the product and the service was excellent….
24. september 2024
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Svar fra Salt Lab
Hi Paul,
Thank you for your kind words! We’re delighted to hear that you’re happy with our product and that you received excellent service.
Wishing you all the best,
Salt Lab
Amazing product for a deeper sleep and restless legs
I have been using this magnesium spray on myself and my children for years and have found our sleep quality has improved significantly. I’ve also been using it successfully to help with my muscle recovery.
24. september 2024
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Svar fra Salt Lab
That's wonderful to hear! We're so glad that our magnesium spray has been such a great help for your sleep quality and muscle recovery, as well as for your children. Thank you for sharing your experience—your feedback means a lot to us! If you ever need anything, we're always here to help.
Finally!!! A solution to restless legs
Finally!!!! something to help my toddler’s restless legs. We keep a bottle in the car and in her bedroom so she can give her feet a spray to reduce the feeling of pins and needles and restless legs.
We have tried oral magnesium and dietary supplements but this seems to be the only product that has helped her.
22. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Thank you so much for sharing your experience! We’re absolutely thrilled to hear that our magnesium spray has finally provided relief for your toddler’s restless legs, especially after trying other supplements. It’s great to know that keeping a bottle handy has made it easier to give her the comfort she needs.
We’re so glad to be part of your family’s routine and are here for any questions or support you might need.
Wishing your little one continued relief and restful nights,
Salt Lab
The magnesium cream is a game changer
The magnesium cream was a real game changer for my after sport recovery. I play cricket and golf which is very stressful on my back, legs and shoulders. Using this cream has helped reduce less after sport soreness and made my day after far more bearable.
24. september 2024
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Svar fra Salt Lab
Thank you so much for your fantastic feedback! We’re thrilled to hear that our magnesium cream has been a real game changer for your post-sport recovery. Cricket and golf can definitely take a toll on your body, so it’s great to know the cream has helped reduce soreness and made the day after more bearable.
We’re so glad it’s become an essential part of your routine! If you ever have any questions or need further assistance, don’t hesitate to reach out.
Wishing you continued relief and smooth recovery,
Salt Lab
It’s my daily routine for deep sleep and muscle cramps
I have used Salt Lab Mag oil for the past 6 years and really notice when I run out - my bodies tells me, I apply to my stomach and feet at night to relax and have a restful sleep and to my neck and legs after my workouts to help with muscle cramps. 🫶🏻
24. september 2024
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Svar fra Salt Lab
Hi Joanne,
Thank you so much for your loyalty and for sharing your experience with us! It’s amazing to hear that you’ve been using Salt Lab magnesium oil for the past 6 years and that it’s made such a noticeable difference in your routine. We love that it helps you unwind at night for restful sleep and provides relief for muscle cramps after workouts.
We’re so grateful to be part of your wellness journey. If you ever need anything, please don’t hesitate to reach out!
Wishing you continued relaxation and relief,
Salt Lab
Amazing product I use it every day for…
Amazing product I use it every day for calf soreness and restless legs. Always receive my order on time and complete.
24. september 2024
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Svar fra Salt Lab
Thank you so much for your kind words! We’re thrilled to hear that our product has been so helpful for your calf soreness and restless legs, and that you’ve had a great experience with timely and complete deliveries.
Your support means the world to us, and we’re always here if you have any questions or need assistance.
Wishing you continued relief and comfort,
Salt Lab
Very happy experience with Sat Lab
Very happy with my experience with Salt Lab, ordering was easy and fast and the product is awesome. I have been sleeping better and far more soundly. I started with spraying my feet only as was suggested and now also spray to the calf of my legs and now no more restless/cramping legs.
I also love that the packaging/bottles are classy and sit nicely beside my bed, particularly as we have our house on the market for sale - one less thing to put away for inspections.
I am very happy and will definitely be a returning customer.
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Maree,
Thank you so much for your amazing feedback! We’re delighted to hear that you’ve had such a positive experience with Salt Lab, from easy ordering to better sleep and relief from restless legs and cramps. It’s great to know the suggested application worked for you and that you’re now enjoying more restful nights!
We love that our packaging has been a nice addition to your space—especially during house inspections. Your support means a lot to us, and we’re so happy to have you as a returning customer.
Wishing you continued rest and relaxation,
Salt Lab
Great Product
Great Product. Tried Magnesium vitamins but this worked better
Couldn't recommend it highly enough
1. september 2024
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Svar fra Salt Lab
Hi Colin,
Thank you so much for your kind words! We’re thrilled to hear that you’ve found our product to work even better than magnesium vitamins. It’s wonderful to know that it’s made such a positive impact for you.
Your recommendation means the world to us! If you ever need anything or have any questions, feel free to reach out.
Wishing you continued wellness,
Salt Lab
My kids and I love our magnesium sprays…
My kids and I love our magnesium sprays and the customer service was super helpful!
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Hazel,
Thank you so much for sharing your feedback! We’re so happy to hear that both you and your kids love the magnesium sprays, and that our customer service team was able to help.
Your support means a lot to us, and we’re always here if you need anything.
Wishing you and your family continued wellness,
Salt Lab
Game changer for a good nights sleep
Salt Lab has completely changed our nights! This spray is used nightly on my two boys and has put a stop to the sleep talking and restless sleeps. The mag cream is another favourite, rubbed into my next and shoulders it does wonders for my tension headaches. I can’t recommend enough
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Alexandra,
Thank you so much for sharing your experience! We’re thrilled to hear that Salt Lab has completely transformed your nights and helped your boys with sleep talking and restlessness. It’s also wonderful to know that the magnesium cream has been a go-to for your tension headaches.
Your recommendation means the world to us, and we’re so happy our products have become such a valuable part of your family’s routine!
Wishing you continued restful nights and relief,
Salt Lab
Disappointed
It seems they only display positive reviews on their website. After receiving an email requesting feedback, I left an honest but disappointing review a few days ago, and it still hasn’t appeared.
I purchased the starter bundle, but the delivery took longer than expected, and the results were disappointing.
The spray left my feet dry, cracked, and sore. My hands also felt extremely dry after massaging the product into my feet as instructed on the bottle. Also, it didn’t improve my sleep, even after using it correctly for several weeks. Since discontinuing use, my feet have gotten better, and the soreness has decreased.
Save your money—there are more affordable alternatives available. I've found magnesium tablets to be more effective for sleep.
16. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Amy, Thank you for your feedback. I have looked on our website and can see your review from the 15th is displayed and we have also responded on the 16th with some recommendations on ways to use the product to improve your experience. We are sorry you didn't have any luck with our product and appreciate you taking the time to share your feedback. All the best, Salt Lab x
Vreselijk ervaring!!
Vreselijk ervaring!!! Ik ben 2 keer bij hun geweest, een keer voir bloed prikken, deed erg pijn en ik heb een grote blauw plek en een zeer pijlijke arm aan over gehouden.
Tweede keer was 3 dagen geleden, ik moest van mijn huisarts mijn utine inleveren, de wachtkamer was leeg, ik kon nergens aanmelden! Ik heb gewacht tot iemand naar buiten kwam! Eindelijk kwam een oude mevrouw naar buiten, ik liep naar haar toe, zij begon meteen met NEE!! Doe ik niet ! Je moet een afspraak maken, ik heb geen tijd!! Er was niemand,, ik een een meneer met dzelfde verzoek als mij!
Ze liep weer weg en liet ons daar boos achter!!
Service is 0,0!!!
10. september 2024
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Svar fra Salt Lab
Hello. Thank you for your feedback. We don't do blood tests, I believe you may have the wrong business. Kindest, Salt Lab x
Horrible experience
Horrible experience. Didn’t receive my package and they are asking to charge 15% instead of fully refunding. Said they can’t deliver to a hotel address…this wasn’t communicated beforehand. I had no issue selecting my hotel address when I was putting in shipping info. All other shipments by other companies arrived perfectly fine by the same shipping method.
9. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Ravisara,
We sincerely apologise for your experience and the frustration it has caused. Unfortunately, the address provided was deemed incorrect by Australia Post, and the package was returned to our warehouse. We offered a replacement and requested your correct address, but we understand that you were no longer at the hotel by the time it would arrive. We have fully refunded your order, including any confusion regarding the 15%. Please note that this full refund was processed on August 9th.
Wishing you wellness always.
Salt Lab
SNAKE OIL
SNAKE OIL! Do not buy this hoax. Doesn’t work and you can’t return it once opened. This product is not what it promises to be. Just wasted my money!!
6. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi There,
We understand how disappointing it can be when something doesn’t deliver the results you were hoping for. We’d love the opportunity to help you. Please email us directly at hello@saltlaboratory.com and we’ll do our best to resolve your dissatisfaction,
Hope to hear from you soon,
Salt Lab.
Bad customer experience
Bad customer experience! I never received the order and after a few chaising mails, I've been finally indicated that there was a number of attempts to deliver the oil but apparently I wasn't available to receive it. None of these statements is true but the final outcome is that I didn't get what I ordered and haven't been properly assist as a client.
30. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Vania,
We are truly sorry to hear about the difficulties you’ve faced with your order. It’s frustrating to not receive what you expected, and we understand how disappointing that can be.
We have processed a full refund for your order. If you’d like a replacement, please reach out to us at hello@saltlaboratory.com, and we’ll be happy to arrange that for you.
Wishing you wellness always,
Salt Lab.
Be careful when you’re ordering with…
Be careful when you’re ordering with salt lab my first order said it didn’t go through so I ordered again and now I have two orders and they refused to cancel one 😕
20. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Kerry,
It’s Emily, the Customer Experience Manager. I wanted to personally reach out to apologise for any disappointment and confusion regarding your two orders. I’ve reviewed your situation, and your experience is paramount to us—I would love the opportunity to turn this around for you.
I can confirm that we have processed a full refund for one of your orders, which you can expect to see returned to your account within the next 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out.
Warm regards,
Emily.
Terrible experience with customer…
Terrible experience with customer service. I’ve placed an order after I’ve seen adds pop up on my social media. Unfortunately I never received the item. After I’ve contacted customer service they were extremely rude and after a few emails back and forth they had the audacity to tell me they can send me a replacement but I need to pay for shipping again. And that it was my fault that I didn’t pay for shipping insurance.
There are a lot of magnesium oils on the market so good luck to this company to try and survive in today’s economy. Because of their terrible service they will go down fast .
17. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi There,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must be for you. As the Customer Service Experience Manager, I’d love the chance to turn this around.
I can’t see your identity here, but if you could email me your order number, I’ll make sure we send you a replacement at no shipping cost. I’d also like to offer you a complimentary item of your choice to apologise for the trouble you’ve had.
I hope to hear from you soon so we can make this right!
Warm regards,
Emily.
Will not buy from this company again
Will not buy from this company again. I made an order while there was a special going. A free refill with the purchase. I did not receive this free refill. I contacted the company with PROOF of what the free item was. They had the audacity to tell me there wasn’t a free item on my order. Even though I had just given them proof. They also stated that because I used a discount code I wasn’t entitled to the free gift, but no where does it say this on their website. If you would have done the right thing by me, this review wouldn’t have gone up. Bad reviews go a long way, and so does decent customer service. You could have had a customer that would have come back, but apparently that isn’t important. As long as you make a buck off your customers, that’s all that matters to you.
6. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Salt Lab
Hi Jessica,
I apologise for any confusion surrounding the promotion and the communication you received. Our goal is to ensure our customers feel valued, and I regret that we fell short in this instance.
Please reach out to me directly at hello@saltlaboratory.com with your order details, and I’ll personally look into a way we can resolve this for you. We want to make this right and regain your trust.
Thank you for sharing your thoughts, and I hope to hear from you soon.
Emily,
Customer Experience Manager.
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