Cashier who served me after a long wait excellent. Fast travel money available. However 5th in line only 1 lady dispensing cash, whilst 2 collection areas, lady talked to a manager or rep 4 ages, then... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... Vis mer
I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... Vis mer
Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... Vis mer
Informasjon om virksomheten
Om Sainsbury's Travel money
Skrevet av virksomheten
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Kontaktopplysninger
15 Galena Road, W6 0LT, London, Storbritannia
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Enestående
8k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very easy to order travel money online…
Very easy to order travel money online and to collect instore
4. september 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
I was not aware that I would be charged…
I was not aware that I would be charged for buying euros with my credit card!! It’s counted as a cash transaction! This never happens when I buy euros from M&S with an M&S credit card!
26. august 2026
Svar fra Sainsbury's Travel money
Hi Janet,
We're sorry to hear this came as an unexpected charge and understand why this would be frustrating. Some card issuers treat travel money purchases made with a credit card as a cash transaction and may apply a cash advance fee. As this is determined by the card provider, we recommend checking with your card issuer if you're unsure.
We do highlight this information during the online purchase journey, but we're sorry if it wasn't clear enough and left you feeling caught out. Thank you for taking the time to share your feedback.
Thank you
Sainsbury's Travel money Customer team
Quick service and excellent staff
4. september 2026
All worked very well
4. september 2026
Ordered my currency and received text…
Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and helpful. Excellent service and experience.
4. september 2026
Disgusting service refused to hand over…
Disgusting service refused to hand over my money as I didn’t have physical id.
I showed photos of licence, passport,order receipt logged in to HMRC then had the cheek to ask me to log into my back for them to show them. I’m not allowed physical id due to brain damage but showed proof for everything including my brain damage. Manager even called police on me for refusing to leave until I got my money which was just under £1000 in euros. On the message recieved it does not say physical id it says show id. Bloody disgusting
4. september 2026
Svar fra Sainsbury's Travel money
Hi,
We're sorry to hear about your experience. We appreciate how upsetting and frustrating this situation must have been, particularly when you had provided multiple forms of evidence and were unable to collect your travel money. Our colleagues are required to follow strict identification and regulatory requirements before releasing an order, but we're sorry if this wasn't explained clearly or handled with the level of service you expected. We'd like the opportunity to investigate this further, so please contact us at customer.services@sainsburysbank.co.uk with more details.
Thank you,
Sainsbury's Travel money Customer team
Convient & Good Rate
Fast, convient service and at a good rate with a Nectar card.
3. september 2026
Quick service and good rate
25. august 2026
Excellent service
Excellent service, on time and with a great mix of notes.
Sharon was amazing and very helpful indeed.
28. august 2026
Good as always
Good as always. However, no choice of note denominations and charge for envelope. Staff polite and efficient. Had to wait over 5 minutes whilst the person in front of me faffed about !!
4. september 2026
I placed this order using my nectar…
I placed this order using my nectar card and to reserve it for pick up. The staff at my local store are extremely helpful and efficient. The only reason you lost a star is because side you do not give customers the option to choose the denominations of the currency. Fortunately, the staff at the collection were able to fulfil my request in this, please offer this option online !
4. september 2026
Ordered online, collected from store
Ordered online which was easy. Collected travel money this morning. Sharon was really nice. She explained everything about the exchange rates and travel money cards.
6. september 2026
Good experience with Sainsbury’s on…
Good experience with Sainsbury’s on line ordering the money. Quick and easy to pick up.
3. september 2026
Ordering online was easy
Ordering online was easy. In store, the member of staff was unable to find the order amongst the batched up orders despite finding it on the system. However she quickly resolved it from the till.
4. september 2026
Very poor worst customer service ever…
Very poor worst customer service ever received scruffy un professional staff don’t go here go to Tesco professional service provided and courtesy
28. august 2026
Svar fra Sainsbury's Travel money
Hi Craig,
We're very sorry to read your feedback. Providing friendly, professional service is extremely important to us, so it's disappointing to hear that your experience fell short of expectations. We appreciate you taking the time to share your comments and would welcome the opportunity to look into this further.
Please contact our Customer Services team at customerservices@sainsburystravelmoney.co.uk with more details so we can investigate.
Thank you,
Sainsbury's Travel money Customer team
Painless…
Easy to order the currencies I wanted and got messages telling me when I could collect - quicker than I expected. A painless experience, well done
28. august 2026
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