knowledgeable tech support, always next day delivery, We have used these products for 3 years now on multiple sites and nothing else seems to work so well.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I used Roxill wood paint in Burnt Umber on my fence that hadn't been treated for 2 years. My fence was in good condition and very dry the first coat literally was soaking in before my eyes. I gave... Vis mer
Delivery was great. Products arrived quickly and on time. Small cracks in the render had been letting in water. After applying stormdry max the problem has been solved. Brilliant product and service.... Vis mer
Great service, Delivery & Product. I used both Roxil wood protection liquid.(Applied by Sprayer) and the wood protection cream.( Applied by brush). Both were easy to use and have sealed my outbuildin... Vis mer
Informasjon om virksomheten
Om Safeguard Europe
Skrevet av virksomheten
Equipping the construction and home maintenance industries with the expertise and materials they need to protect buildings since 1983.
Contractors
Housing Associations
Home Renovators
Building Construction and Maintenance Companies
Damp-proofing specialists
Stormdry
Dryzone
Dryrod
Drybase
Roxil
SoluGuard
Oldroyd
NOPE!
The British Board of Agrément
Energy Saving Trust
Our industry-leading Research & Development Laboratory has designed a range of highly effective environmental control materials to protect homes against damage.
Our products are regularly specified by Architects and Chartered Surveyors in Structural Waterproofing across the country.
Our products are used by:
The UK home of trusted brands like:
We develop, manufacture and distribute our products in-house at our Horsham, UK Headquarters.
Renowned for our technical know-how and highly effective solutions, the Safeguard product ranges are rigorously tested and independently verified. Fpr instance, Stormdry Masonry Cream has been tested and verified for effectiveness and energy-saving capabilities by:
The Safeguard technical team devises and delivers an extensive curriculum of RIBA-approved damp-related training webinars that are free to access.
Our dedicated Customer Care and Technical Team is always happy and willing to offer support and guidance at our UK-based call centre.
Kontaktopplysninger
Redkiln Close, RH13 5QL, Horsham, Storbritannia
- 01403 210204
- info@safeguardeurope.com
- safeguardeurope.com
4,7
Enestående
791 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Safeguard Europe
Good Morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Very Poor on All Counts
Basically . . . Next Day Delivery - Make Up Your Own Mind . . Summary – As general Builders We Usually Buy the Dryzone Damp Course Cream Via Local Merchants but They Have Stopped Stocking it Due to the Expiry Date – This Our First Order Direct With Dryzone {Safeguard} on 3/6/26 . . . Our Order Has Been 'Delayed' on the Tracking with DHL since 7.06am Last Thursday 4/6/26 . . As of Yesterday 8/6/26 DHL Email Says 'At Sortation Facility' they Will Deliver Thurdsay 4 June – Yes Thats Last Thursday – 5 Days Ago . . We Contacted Safeguard 3 Days Ago and They Confirmed it Would be Delivered Yesterday 8/6/26 . . . Yep Still No Parcel . . Tracking Still Says 'At facility', Therefore As This is Written We Are Still Without Our Order - Our Customer is Waiting and Weve Had to Postpone the Job / Losing Money . . . So Moral of the Story = Dryzone Products are Actually Ok, But Their Customer Service Does Not Work and Their Chosen Courier is Beyond Useless - Dragging Them Down and Damaging Their Business . . . Frankly Any Excuses Containing the Following 'Unfortunately They Are a Third Party Courier and We Have No Control' or Similar Carries No Weight Whatsoever as Our Answer Would be Unfeasibly Simple – They Actively Choose to Use Arguable the Worlds 2nd Worst Courier - Pay the Extra 37 Pence and Get DPD to Do it – Overall We Cannot Recommend Dryzone or Safeguard as Entering the 7th Day From Order We are Still Without the Products and Tracking Still the Same After Being Reassured We Would Have Them Yesterday . . . Overall Very Poor on All Counts . . .
Hi Jack . . . Thanks for the Reply and Your Words . . . However In Sincerity I Shall Lay Bear the Further Facts From Today (9/6/26) – Mainly So that You Can View the Situation in Absolute Black and White . . . Summary - After My Further Emails to info@safeguard Early This Morning - Delivery Today 9/6/26 was Confirmed but Unfortunately No One Could be Available to Accept the Package as We Were On-Site Working and Frankly Too Many Days had Elapsed with No Delivery . . . So We Stipulated the Parcel Had to be Deposited into The 'Secure Lockable Parcel Storage Box' at the Delivery Address – The Photos We Relayed Earlier to Your Operative Tagged 'Tiegan' Show the Successful Delivery Made by DHL at 14:38pm Today . . . To Confirm the Box was Thrown on the Properties Side Pathway - Condition = Wet, Smashed, Pretty Much Fully Open and Most Importantly 60% of the Order Completely Missing . . . So at Approximately 4:07pm When We found It We Relayed This Information, With the Photos to 'Teigan' [Fair Play – Appears Switched-On and Responsive] Who Has Confirmed the Missing Items Would be Shipped Out Tomorrow for Delivery on Thursday 11th June . . . So In a Nutshell – If We are Very Lucky – After Numerous Days, Large Quantities of Effort and Time on Our Part to Chase, Impart and Relay Information in an Attempt to Merely Receive our 'Next Day Delivery' Purchase - We May Get What We Originally Ordered by Sometime This Coming Thursday . . . Finally for Clarity the Order Number is 3ee0124 . . . Regards Rob
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Safeguard Europe
Good Afternoon
Please accept our most sincere and unreserved apologies for the severe delay in receiving your order, and for the incorrect reassurance you were given by our team regarding a Monday delivery.
As contractors, we know that your time is quite literally money, and that your professional reputation relies heavily on the materials arriving when promised. We have let you down on both counts, and we are incredibly sorry for the disruption and financial impact this has caused to your project and your customer relationship.
The choice of logistics partner is ours, and when they fail to deliver, it is our responsibility. You trusted Safeguard to get our product to your job site on time, and we did not fulfil that trust.
We want to get your team back on site as quickly as possible. We would like to offer the following immediate action today (Tuesday, 9th June):
If you can get in touch with us directly and provide your order number. We will be able to provide the following action to resolve this issue.
We can authorise a brand-new order of your original purchase to be packed immediately. We will ensure this is dispatched today via a different courier for a next working day delivery.
If the original DHL parcel does eventually arrive, please feel free to keep it with our compliments for a future job, or let us know and we will arrange a hassle-free collection at our expense.
Please contact us directly at 01403 210204 or via email at info@safeguardeurope.com, so we can arrange this and get this replacement dispatched for you as soon as possible.
Thank you for your candid feedback. It is a sharp reminder of where we must improve, and I hope we can have the opportunity to restore your confidence in Safeguard.
Kind regards,
Jack
Safeguard Europe Ltd.
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Quick dispatch & delivery item as…
Quick dispatch & delivery item as described. Highly satisfied & highly recommend, if like me have high humidity property & need to keep an eye on it.
24. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Carpet Beetle invasion
Needed product for carpet beetle invasion. Well priced products with good reviews. Ordered. Delivery fast and free. Not the easiest of websites but job done
26. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Excellent customer service
Prompt dispatch of order and prompt confirmation. Excellent customer service when there was a problem with delivery (not the fault of Safeguard)
20. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Excellent service commitment, sound free advice at good value.
Prior to making decision on product required and placing order i contacted Safeguard Europe(SE) (via web based email submission) as i had received conflicting comments from persons on what product was suitable for my project which related to a suitable water repellant for external stonework. I have to say i was pleasantly surprised as by next day i received a phone call from SE's technical department. The young lady who called (Teigan) had clearly read my query as she understood the nature of my request and potential pitfalls. She was in no rush, patiently dealing with my queries, and went through relevant aspects of the product suitable to my needs (She also followed up with technical document e mailed to me to confirm details of product discussed). It was an excellent service, free of charge, and included no pressure to purchase from SE. Due to the service i decided to place my order directly to SE rather than elsewhere with other on-line suppliers. Their service commitment to give time, assist and advise, with no charge made me trust and want to do business with them - so i did. It was easy to place my order with them on-line and i was gob-smacked when the order acknowledgement stated 'next day' delivery as 'standard'. I was in no particular rush but this was excellent news. Unfortunately the service was let down when i checked the tracking link with DHL, courier. They had received the parcel at their depot but stated that there was a 'delay' however they still showed 'next day'. After staying in all day, monitoring link and seeing no change i had to go to DHL link and readjust delivery date. No explanation of delay but it spoiled the initial expectation, i was not in a rush, and DHL did deliver on the 2nd arranged date but i mention this as SE may wish to consider whether their chosen courier, DHL in this case, can meet their high level service commitment. However, SE's service was second to none, hence my score. The product is not cheap but SE were actually better priced than many of the other on-line suppliers.
27. mai 2026
Professional customer service
Professional customer service, right product (albeit a bit pricey), quick delivery.
25. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
My order was delivered within 2 to 3…
My order was delivered within 2 to 3 days of placing it and arrived in well protected, cardboard boxes.
26. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Great product
Great product.
Did a perfect job of creating a bridge between an existing doc which was way lower than the floor level.
If only I’d found this product before!
10. april 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
I initially received the product from…
I initially received the product from amazon and it was forgetting the key. I emailed the company and within the hour Teigan-Ellyse had emailed me back. That same day they sent the part I needed out. Extremely fast and satisfying customer service!
29. mai 2026
Anmeldelse skrevet uten oppfordring
Next day delivery agreed for22/05/2026…
Next day delivery agreed for22/05/2026 arrived approx16.20 on 26/05/2025
21. mai 2026
Svar fra Safeguard Europe
Good Morning
Thank you for providing your feedback.
Please accept our sincere apologies for the difficulties you encountered regarding the delivery of your order.
At Safeguard, we aim to dispatch all goods as quickly and efficiently as possible. While we rely on third-party couriers for the final delivery—which can occasionally result in logistical challenges outside of our direct control—we understand that the service on this occasion was not acceptable.
Again, we are very sorry for the frustration and inconvenience this has caused. If you have any further questions in the meantime, please do not hesitate to let us know.
Kind regards,
Jack
Safeguard Europe Ltd.
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Good delivery time,packaging was…
Good delivery time,packaging was brilliant and communication.
19. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
This is an excellent screen cleaner
This is an excellent screen cleaner. Very easy to use, Just spray onto the microfibre cloth which is included to wipe your screen, leaving it streak free and clean.
I would Highly recommend to everyone! Also delivery was free and very quick.
17. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Easy to order delivered on time
14. mai 2026
Svar fra Safeguard Europe
Good Afternoon
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Jack
Safeguard Europe Ltd
Svar fra Safeguard Europe
Good morning
Thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with your purchase and ordering experience.
If you have any questions relating to the product or the application process, please give us a call on 01403 210204 and we will be happy to help.
Kind regards
Connor
Safeguard Europe Ltd
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.