I ordered international tracked delivery but no tracking code was provided. I tried to contact them several times without reply until several days passed. They committed to provide the tracking cod... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ordered a junior club shirt mystery box on 23rd April and still not received it and no communication as to why there is a delay. Despite emails and messages on Tik Tok to them asking where it is we ha... Vis mer
From my first box I have been impressed with every item I have received! I originally signed up thinking “I’ll try one and see what it’s like” with full intention of cancelling, but I have not looked... Vis mer
First purchase and very pleased. Well packaged with no unnecessary plastic. Lovely items (2x boot bags). Great price. I had an email to let me know they were waiting on more stock and my parcel w... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Rugby Box is the one stop shop for Rugby players. Your Passion. Delivered.
Kontaktopplysninger
Unit 1, The Old Joinery, Maldon Road, CO2 0LT, Colchester, Storbritannia
- info@rugbybox.co.uk
- rugbybox.co.uk
Good product but poor customer care service
I ordered international tracked delivery but no tracking code was provided.
I tried to contact them several times without reply until several days passed. They committed to provide the tracking code but no later reply.
Finally the order arrived but as per lack of the tracking code I wasn’t able to manage the custom clearance by myself and I got charged by the delivery company this paperwork.
Regarding the shirt it fulfilled my expectations. Very good quality. Satisfied with the product but in terms of customer management it should be improved
Ordered and payed for France V Scotland…
Ordered and payed for France V Scotland 6 Nations tickets on 2nd July 2024.
When will they be available please?
Third message sent to them today. Previous 2 unanswered.
Ordered a junior club shirt mystery box…
Ordered a junior club shirt mystery box on 23rd April and still not received it and no communication as to why there is a delay. Despite emails and messages on Tik Tok to them asking where it is we have had no replies. Terrible customer service. There does not appear to be a phone number to contact them in either.
Order not arrived
Placed an order on the 20th November. Delivery was 7-10 days and I still don’t have a top. Customer service is shocking. I’m constantly chasing them up on issue. Promised delivery for Christmas but still no shipping email. Then told on Monday they would post again and would get tracking information that night. Still no email. Ignoring my emails and still no top. I will have a very upset child on my hands. Still waiting!
Easy and a great purchase experience
Easy to order online - quick fulfilment of the order and friendly staff. Cannot fault the experience.
Very good alwaysys been good service
Easy to navigate Web page and good sale…
Easy to navigate Web page and good sale prices offered.
Quick delivery and excellent product.
A trouble free purchase
A trouble free purchase and it was good to see biodegradable packaging. I would use Rugby Box again.
Excellent quality
Excellent quality of world cup t-shirts. The size 12 was generous. Received by post next day from ordering. Thank you
Great Experience
Ordered some bits from these guys, which unfortunately didn’t fit. Great support from Si at customer services who sorted a refund and despatched new items the same day. Great experience, thanks Rugby Box!
Easy ordering and delivery
Great experience with Rugby box - I ordered something that was out of stock just about everywhere else. It was delivered exactly when they said it would be - can't ask for anything else!
Started off great as I ordered two…
Started off great as I ordered two rugby shirts and over an hour later ordered a third. When I got in contact to ask if the second order could join the first from a delivery fee perspective it was too late but Rugby Box refunded delivery charge, great customer service.
When the shirts arrived two were not in original/any packaging. Disappointing as they were to be gifts for my sons. If I had been advised that these were returns or ex display then I could have made a decision. More transparency required, poor customer service.

Svar fra Rugby Box
Excellent company with first class…
Excellent company with first class service.
Si (Simon) sorted out a postage issue for us to ensure our son was not going to be disappointed for a Christmas. 5 stars.
Promot service.
Had to return an item. Explained reason for return and was given a return label straightaway. No issues, and you responded promptly.
super fast and efficient
Great price fast delivery will…
Great price fast delivery will definitely recommend and order again
Delivered really quick which I wasn't…
Delivered really quick which I wasn't expecting as it was December , well happy, comfi leggings, this is my 3rd pair 😀
Brilliant company
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