Rsvlts Anmeldelser 56

WARNING: Don't order from this company. They work with the SHOP app and offer deals like 40% in SHOP cash, which you never receive. They then blame SHOP, and SHOP blames RSVLTS. Then they'll tell you its somehow your fault. They offered me a coupon code which is not sufficient, and they set it up to expire before their big sale. Not worth the hassle for overpriced shirts. Customer service is mostly AI and not helpful. Not Better Business Bureau, so there's no reason for them to be fair.

I'm giving 2 stars because in the past I did have positive experiences with them. It sucks when your worst experience by a large margin also involves the most expensive item you ever bought there.

It was a gift for my husband, a limited edition Yellowstone shirt jacket. It was well over $100, around $150 iirc. He loved it immediately. After TWO weeks the rivet buttons were already breaking... Never in my life have I seen buttons break this fast or this easily. I've rarely seen buttons break at all! Usually the threading breaks down first and the button just falls out. No, these riveted buttons were literally coming apart in two peices.

He only wore it a half dozen times. I can't stress how well we take care of our clothes in general, but especially our jackets. My husband still has a dozen jackets he bought back in the 70s and 80s! The only jackets I've ever tossed were bad vegan/faux leather jackets from like H&M that had an MSRP of $25-50 and would beging to 'flake' after a year or two. I have experience with buttons falling off collared shirts and jeans after years of use, and those are easily repaired, but not these rivet types.

The alarming part came when I reached out to their customer service. It was always very cordial but the lack of options was jaw-dropping. I'm sorry but your apologies and deescalation strategies are meaningless when you make it as hard as possible to fix the busted products you sell people. I only wear your shirts for special occasions and they've held up fine, but this jacket was truly a clownshow of embarrasing and cheap craftsmanship.
-They would not allow a return.
-They would not replace it.
-They would/could not repair it themselves (claims of outsourcing, more on this later)

Their rep then offered me a proposition that initially sounded pretty nice: get the shirt repaired at a tailor and they'd reimburse me the cost of the repairs.
-They would/could not supply me with replacement buttons.
-They would/could not tell me exactly what that button's design/model was named. Shopping for one specific button online is like looking for a needle in a haystack. It's impossible. You'll never find it without key information.
-They would/could not tell me where the button came from (country of origin).

Despite giving me this nice offer, it came with absolutely no help from them at all. I take my husband's shirt jacket arounnd to several tailors and I'm just flabbergasted by the response I kept getting. No tailor in SAN FRANCISCO wanted to touch this jacket. What upsets me more is no one really explained to me why, they just kept repeating the tailor before them: "no I can't, you can't fix this." One guy was even confident enough to tell me no tailor in the city could fix this. It sounded to me like he was saying the way the shirt jacket was manufactured and constructed made it impossible to repair. Like, as soon as the buttons start coming off, it's a goner. Not a single tailor looked at the brand nor checked the tag for material or country of origin. They looked directly at the button and said no.

I have a sneaking suspicion that the materials and construction were intentionally done as cheap as possible so long as the exterior aesthetic wasn't impacted. This meant making compromises with something as serious as the reparability of the garment itself. I sincerely hope they weren't aware of this before sending me around on a wild goose chase.

Any claims of ethical manufacturing or sustainability practices will be heavily protested by me in the future since it's clear they would be lying if they can't even provide the basic information I asked for. I'm actually genuinely concerned their products could be manfuactured in places engaging in extreme human rights violations.

The shirts look great but are ridiculously expensive for what you get. Quality is poor across the board, I’ve purchased shirts and hoodies and both are just as bad, you can’t wear a back pack as it ruins them, seatbelts ruin them, beards ruin them, what’s the point of a shirt or hoodie you can’t actually wearing without it being ruined pretty much straight away and having to be so careful how you use them as the slightest thing causes damage (if they aren’t already sent with faults) Not to mention inconsistencies with the sizing and they are poorly made, with seems not sewn properly, short sleeve lengths often below the elbow so they look odd and baggy, this seems to be more of a recent thing probably because they are churning out as much as possible with little regard to the product and the customer service is dreadful. If you do get a response it’s generally just being told tough luck, but they never respond to any complaints or the quality issues. I asked a question on Instagram regarding whether a product was available for uk customers so I knew if I would be able to purchase it when they do their limited drops but apparently that’s not a question allowed to be asked and they delete anything along those lines. A recent episode of bully was on their Facebook page from the owners/customer service people that has finally made step away from the brand as they really don’t encompass what they say they do. If you can get a cheap shirt off eBay or vinted then it’s not so bad but paying full price for the shirts really is robbery!

I have now bought 16 shirts from RSVLTS and each and every shirt was been amazing....except one. It had an issue and I was right at 28 days (it had some thread pulls that I knew would be a problem long term). I simply sent it back and they actually didn't have a new one (they were sold out) so they offered me store credit or repayment. I chose store credit. I have been wearing these for the past few years. As long as you wash them in cold water and dry them by hand, they last for a very long time. I think they could offer a longer return policy if there is a defect, but overall its has been an incredible experience and I love their shirts.

The other reviews are right their customer service sucks. My wife bought me some shirts as a surprise because she knows what a fan i was. They refused to give us the points because it was under her name(same address). 4 shirts! I already bought so many and they simply said no. 80$ a shirt including shipping (which is expensive about 11$) and it takes a massive amount of points just to get a 50$ off code. They lost me as a customer. F Rsvlts!!!!

If I could give less than one star I would. Ordered a Darth Maul shorts and shirt set for my fiancé in medium. I was sent medium shorts and a small shirt. I ordered a replacement in the correct size and RSVLTS assured me that they would refund the 10% handling fee and shipping because it was their mistake. I send back the incorrect size and I get the replacement in the mail a few days later and it’s another small shirt! My trip to Disney is now just days away and despite planning ahead I still don’t have the set in the correct size. I email them again and they tell me they’re sold out of mediums. Unbelievable. Did they lie about stock? Are they really just that incompetent? Truly the worst customer service I’ve experienced in a solid decade. Their clothing is attractive but they’re impossible to work with and don’t take responsibility for their mistakes. It’s not worth the trouble, believe me. Now my fiancé has half an outfit, while I’ve paid like $40 extra dollars for the extra shipping and handling charges and markups since the first set I bought was on sale but the replacements of the same shirt were not. Most disappointing online shopping experience I’ve ever had.

I love Thier products but their shipping time and vendor tracking is the worst! DHL sucks in America they need to change it. I will not order again unless I don't need the shirt for a month from when I need it! This is really something that in this type of purchase is unacceptable?

If I could give them a 0 star review I would.

Awful customer service, items never received, minimal communication then not even refunding the full amount.

AWFUL RETURN EXPERIENCE

So Rsvlts has their stuff on Dicks website - but still fulfill their own merchandise. I had to place a bulk order for items and had to split it between Dicks and Rsvlts due to the fact that Rsvlts was out of a size I needed.

But nothing told me that Rsvlts would be fulfilling and was also out of it. So I was left without half my order. At the end of it, I received a bunch of shirts that were useless to me, so I decided to return them. They hit me with a 10% or $60 restocking fee.

I asked them to waive it, and they gave me a canned response that they would not it's against their policy.

AVOID AVOID AVOID. I got screwed from them because they don't update the retailers they are fulfilling for and I get screwed out of $$$. The shirts are mid too - much rather go with Rhoback.

My wife and I were gifted a couple Disney themed shirts from my other in law for us to wear during our 10 anniversary trip to Hawaii that were in the wrong size. I'm pretty sure they were purchased at the resort since we were there a few weeks back, however, they will not let us exchange them for different sizes/styles. You would think a company would work with their customers on exchanges, but I guess not. Poor customer service and a shame that these incorrect shirts will go to waste.

Shirt sizes are way off. Expect to need a size much larger than you expect. If you have an issue, there will be no customer service. They are awful and if they respond it will be some copy paste with no human interaction. They post a return policy on each store page, but it doesn't match their return policy listed on the dedicated page. However, when customer service copies and pastes the "return policy" it won't match either of those. Awful clothing and awful support.

Over the past year I’ve placed 3 different orders for international shipping to the U.K. and every time it’s arrived promptly.

Customer service is also super friendly and responsive.

Great store :)

We bought a shirt as a gift and less than FOUR DAYS LATER it went on sale for $14 less than we paid. Most stores offer a 7-14 day grace period to refund the difference if a purchase item goes on sale. Not RVLTS. The minute you pay for it, the item could go on sale ten seconds later and you’re screwed. Yes, this ridiculous “policy” is buried in the fine print of their terms of sale, so you have no recourse. We will never do business with this company again.

Customer service does not respond if you actually have an issue with the product quality or fitment. Like others have stated, I have to go to my credit card issuer to recover money lost due to shipping or restocking fees on defective clothing.

Their quality has gone down significantly this year. Shirt sizes and fit vary greatly and they place the blame and charge you restocking fees regardless.

For a shirt that costs so much, their customer service does not reflect it.

By far the worst customer service from a clothing company that charges 70 bucks for a single shirt! Not only is customer service poor, but it is non-existent. If you email them, they ignore you. After being ignored for 3 weeks and contacting the company founder, I was forced to file a dispute with my credit card company to recover the money from a shirt I don't even have. At first glance, they appear to have good reviews, but when you dig a little deeper, you see other people reporting the same issues and snarky, unprofessional responses when they do reply. They devised a clever name for the shirt material to avoid disclosing that it's made out of polyester and spandex, so you can burn up during the summer.