Scam of a business. The shipping charges are ridiculous and they do not even tell you how much they charged you until they shipped it out
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens... Vis mer
Selskapet har svart
I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed... Vis mer
Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av industriutstyr
- Leverandør av slipemidler
- Leverandør av bygg- og anleggsutstyr
- Leverandør av elektrisk utstyr
- Leverandør av fabrikkutstyr
- Overflatebehandling
Opplysningene stammer fra ulike eksterne kilder
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
Kontaktopplysninger
Corporate Headquarters: 1162 Sonora Court, 94086, Sunnyvale, USA
- 877-774-8443
- rshughes.com
3,0
Middels
720 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I placed an order for 12 saws and they…
I placed an order for 12 saws and they did not inform me until the date they were suppose to be delivered that they were out of stock, and that is only because I had emailed them asking where my order was. Horrible customer service! I would not recommend this company to anyone.
13. desember 2023
Svar fra R.S. Hughes
Hello Jorme,
Thank you for the feedback. We apologize your order was not fulfilled. We'll ensure this feedback is forwarded to your local branch. Please reach out if you have additional concerns.
R.S. Hughes Customer Solutions
Still no product ordered on 12/5/23
4. januar 2024
Svar fra R.S. Hughes
Hello Mike,
We apologize you have not received your order. We reached out to your local branch and lead times are being pushed back by the vendor for the items you need. Your local branch did advise they have communicated the status of this order with you. Please reach out if you have any additional concerns.
R.S. Hughes Customer Solutions Team
Good communication and fast ship.
9. januar 2024
Svar fra R.S. Hughes
Hello Gary,
We are glad to hear experienced good communication and fast shipping. Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Svar fra R.S. Hughes
Hello Nathaniel,
We reached out to your local branch and they advised you have cancelled your order. We do apologize for any and all miscommunication. We are sorry for the inconvenience you experienced and appreciate the feedback you provided.
Thank you
R.S. Hughes Customer Solutions Team
I ordered a very expensive part and…
I ordered a very expensive part and when calling to check on the back order status they answered on the first ring and it was a rep that accurately answered all my questions on my delivery status.
8. januar 2024
Svar fra R.S. Hughes
Hello Lorenzo,
We are happy to hear you received the product expertise you needed! We value your feedback and look forward to serving you again. Thank you!
R.S. Hughes Customer Solutions Team
Great customer service
Great customer service. Helpful team reached out to make sure I had just what I needed. Quick delivery, before expected.
8. januar 2024
Svar fra R.S. Hughes
Hello Margaret,
We are thrilled to hear you received great customer service! We happy to hear this kind of feedback. We hope to continue doing business with you this year.
R.S. Hughes Customer Solutions Team
I was updated during the whole process…
I was updated during the whole process until our order arrived.
8. januar 2024
Svar fra R.S. Hughes
Hello Lindsay,
We are glad to hear you enjoyed the order process! Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Quick and easy!
8. januar 2024
Svar fra R.S. Hughes
Hello Eddie,
We appreciate the 5 star rating! Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Well
Well, I placed an order and then got an email back, saying you did not have the merchandise
5. januar 2024
Svar fra R.S. Hughes
Hello,
We apologize that you placed an order and that it was unable to fulfilled. We appreciate the feedback as we strive to improve our internal processes and procedures. Thank you for the review.
R.S. Hughes Customer Solutions Team
I was charged for the three packages of…
I was charged for the three packages of gloves and never received them in the mail like promised .on the 6 of December. I'm still hoping that they will show up but at this point I am not very hopeful.
19. desember 2023
Svar fra R.S. Hughes
Hello Gene,
Thank you for reaching out regarding the status of your order. We are sorry to hear you have not received it. We have reached out to your local branch to confirm the status of your order. We will let you know as soon as we hear back.
R.S. Hughes Customer Solutions Team
Update:
Hello Gene,
Your local branch advised they did reach out to you advising they cannot ship to a PO box number and unfortunately did not hear back and had to cancel the order. This order has been cancelled and you should not have been charged. Please feel free to reach out if you have any additional concerns.
R.S. Hughes Customer Solutions Team
Svar fra R.S. Hughes
Hello Vickie,
Thanks for the feedback! We are glad to hear your product was delivered quickly!
R.S. Hughes Customer Solutions Team
Best Customer Service!
I've been working closely with Luis Malave and James Rafferty in Miami for almost a year, and my experience with R.S. Hughes is nothing but amazing, Luis and James are extremely attentive and responsive.
5. januar 2024
Svar fra R.S. Hughes
Hello Anny,
Thank you for the feedback! We are glad to hear you enjoy working with Luis and James from our Miami R.S. Hughes location! We look forward to serving you again!
R.S. Hughes Customer Solutions Team
very fast response on everything I am…
very fast response on everything I am looking for
5. januar 2024
Svar fra R.S. Hughes
Hello Jayme,
We are happy to hear you experienced efficient communication! We look forward to do doing business with you again!
R.S. Hughes Customer Solutions Team
your service is good
4. januar 2024
Svar fra R.S. Hughes
Hello Juan,
Thanks for the review! Happy to hear you experienced good service.
R.S. Hughes Customer Solutions Team
Customer service was great however some…
Customer service was great however some communication with your order team and eagle mfg wasn't the best.
5. januar 2024
Svar fra R.S. Hughes
Hello Robert,
We are glad to hear you experienced great customer service! We are sorry to hear our team's communication fell short, and we will be sure to address this issue with them.
Thank you,
R.S. Hughes Customer Solutions Team
Good communication of product on hand…
Good communication of product on hand vs what was needed given our timeline and requirements. Suitable substitutions were made to fulfill our timeline.
5. januar 2024
Svar fra R.S. Hughes
Hello John,
Thank you for sharing your positive experience with R.S. Hughes! We are glad to hear received the level of expertise you needed.
R.S. Hughes Solutions Team
Both employees that I delt with at the…
Both employees that I delt with at the Pelham, AL location were very helpful and able to have the product that we were looking for delivered under a tight deadline. Very impressed!
14. desember 2023
Svar fra R.S. Hughes
Hello Ben,
Thank you for sharing the positive experience you had with your local R.S. Hughes Pelham, AL location! We are glad to hear the items you needed were delivered on time.
R.S. Hughes Customer Solutions Team
No cust. service after the order rcv'd - UPDATE: MADE IT RIGHT!
Received the mat'l in a timely fashion but never received the documentation that was required with shipment. Have sent multiple emails requesting and have received absolutely NO response. Frankly, 3 stars may be a little too high at this juncture.
UPDATE - 01/18/2024: After RSH rcv'd my review they jumped all over it and had this situation resolved immediately. Certainly appreciate their working to make this right. For that I give them the thumbs up!
3. januar 2024
Svar fra R.S. Hughes
Hello Warren,
We are sorry to hear you haven't received the documentation you requested. We have looked into both of your orders and have reached out to your local branch for a status update on this request. We will update you as soon as possible.
R.S. Hughes Customer Solutions Team
Update:
Warren,
Your local R.S. Hughes operations manager has advised you were sent all necessary documentation you requested yesterday. We apologize this took longer than expected. Please reach out if you need additional assistance.
I still have not received my order.
I still have not received my order.
Robert Chetelat
28. desember 2023
Svar fra R.S. Hughes
Hello Robert,
We are sorry to hear you have not received your order yet. We have reached out to your local branch and should have an update for you soon. Thank you for your patience.
R.S. Hughes Customer Solutions Team
Update:
Robert,
Your local branch has informed us that this product is currently on an extended back order with the vendor. We apologize for any communication lapses. Your order will be shipped promptly once the product is back in stock. Currently, your order is on backorder until 01/08/24, but there may be an extended lead time. Please let us know if you have any additional questions.
Incomplete order of batteries
Ordered box of batteries, received just one sleave out of the box. Called and it took a follow up e-mail days later to ask for a status. The issue took quite some to resolve and then ship.
1. januar 2024
Svar fra R.S. Hughes
Hello Paul,
Thank you for the feedback. We apologize for the inconvenience you experienced. We value your review and will forward this feedback to your local branch. If you have any additional concerns please feel free to reach out.
R.S. Hughes Customer Solutions Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.