Better Garden Anmeldelser 

204
•
TrustScore 1 av 5

1,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I purchased this "unbreakable hose" 9 months ago and have been very careful with it. It has sprung two leaks and no one answers the email I sent. To claim something is unbreakable is quite the cla... Vis mer

Vurdert til 1 av 5 stjerner

This company are a dishonest company, who say that a product only takes 10 minutes to install, when it actually needs an auto electrician, also have been waiting more than 4 weeks, for a return of th... Vis mer

Vurdert til 1 av 5 stjerner

I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all. They said... Vis mer

Vurdert til 1 av 5 stjerner

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Vis mer

Informasjon om virksomheten

  1. Hagesenter

Skrevet av virksomheten

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Kontaktopplysninger

1,2

Dårlig

TrustScore 1 av 5

204 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,2

Alle anmeldelser

(204)

30 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Replacement chair feet covers.

I wanted to replace my feet covers on my Royal Garden furniture, spoke to a Mr. Grant Pickering who said he would email me when in stock, which he did, ordered them immediately and received them within a couple of days. Very efficient .

6. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Although it stated 10-15 days delivery…

Although it stated 10-15 days delivery didn’t get item until 4 weeks very disappointed as had to email to ask question when delivery would be had to wait further two days didn’t arrive on date txt to rearrange delivery asked for am didn’t arrive till pm disappointed with quality of item colour not the same as other royal garden furniture that I have

16. september 2020
Anmeldelse skrevet uten oppfordring
Logoen til Better Garden

Svar fra Better Garden

Hi,
We are sad to see you have had a negative experience with ourselves and would like to talk with yourself regarding this.
Our carrier is a 3rd party carrier who works on our behalf so would appreciate any feedback you can give.
They currently have explained the reason for the delay doesn't lay solely with them, we would like to hear your side of the story.
Also, regarding the bench colour, we would like to discuss this also.
Any bad review is damaging to our small team in the UK and we want the opportunity to make things right.
Yours faithfully Royal Garden.

Follow up:
Thanks for taking the time to speak to us.
Regarding the late delivery our carrier had attempted to contact you a number of times to try and get this order booked in before the leadtime had expired. By the time the carrier got hold of yourself we ofcourse went over the stated leadtime.

We understand when a delviery date was finally agreed the carrier did let us down which we have apologised for, i expect when a delivery is agreed with the carrier they should do their upmost to fufill that date.

Regarding the colour difference, as explained the Royal Garden brand has changed owners from your original set, this is the reason for the slight varioation on the colour.

Regards Grant.

Vurdert til 5 av 5 stjerner

Excellent delivery- although I've not…

Excellent delivery- although I've not put the chairs together as yet.
I would like matching cushions and a parasol for my other Royal Garden patio set. How can I get in touch?

19. august 2020
Anmeldelse skrevet uten oppfordring
Logoen til Better Garden

Svar fra Better Garden

Hi,
Pleased to hear you have had a positive experience.
Just take another look at our website under the accessories category https://www.royal-garden.co.uk/accessories.html to see what we have available.

Regards Royal Garden.

Vurdert til 4 av 5 stjerner

I paid for furniture early this month…

I paid for furniture early this month and have had no delivery information despite an email and a phone call. (After posting this review I have had a phone call and delivery will be in two days so have added a star.)

17. august 2020
Anmeldelse skrevet uten oppfordring
Logoen til Better Garden

Svar fra Better Garden

Hi Mrs Lamb,
Glad the carrier was able to get this sorted for you. It is important to note that you were towards the end of the advertised lead time so the carrier contact was imminent. We work closely with a small delivery team and appreciate you amending your rating.

Regards Royal Garden.

Vurdert til 4 av 5 stjerner

Good quality garden set

Bought very nice garden furniture set that was fairly easy to put together. Ordering was straightforward and delivery was in time frame that was confirmed to me over the phone. Reason for 4 stars and not 5 is because they ignore enquiry messages sent via a form on their website.

14. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A great buy!

Good communication. Timely delivery. Pleased with garden set and cushions. We already have some other Royal Garden products and they have lasted many years. Still going strong so highly recommended.

8. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

DAMAGED TABLE

ONE OF THE PANELS OF THE ROYAL,GARDEN TABLE WAS DISTORTED.

THE RESPONSE OF THE TWO MEMBERS I DEALT WITH WAS EXEMPLERY.

IN FACT IT IS DIFFICULT TO FAULT THE WAY THEY HANDLED MY POBLEM. THEY WERE WELL COORDINATED, FRIENDLY AND VERY EFFICIENT. FIVE STARS IS NOT REALLY ADEQUATE

23. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Experience

We had a very good experience shopping with Royal Garden. We had to phone to check which product was suitable for our existing Royal Garden products. The phone was answered promptly and the person was able to help us with our query. Delivery was organised as stated in the confirmation email We received when we bought the items. We were phoned to say which day delivery was due and told we could check on delivery day for an app or I ate time for the delivery. We did this and received an accurate time for our delivery.
This was. A very good service from Royal Garden.

8. juli 2020
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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