Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anyt... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Vis mer
Selskapet har svart
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Vis mer
Selskapet har svart
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Kontaktopplysninger
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannia
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Bra
1k anmeldelser
Har svart på 62 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Just don't bother
Misleading and made to think claiming would be easy....I have to jump through more hoops than I do with my car insurance all to just get my phone screen replaced RIDICULOUS and to make things worse, you have to pay the remaining year of instalments along with the excess charge. so the long winded process isn't even rewarded with any saving on costings..I might as well pay privately (its practically the same amount being charged) and save myself all this hassle
5. januar 2024
Excellent service from Conor at ROW
Conor made the process simple and answered my queries and updated my policy for me.
2. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Conor and we'll be sure to pass on your positive comments to him. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Straightforward application
Straightforward application. Transparent cover. Competitive price.
29. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good Service Thanks / Helpful and Prompt
20. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good price easy to set up
9. desember 2023
Anmeldelse skrevet uten oppfordring
I found the whole process really easy…
I found the whole process really easy to use very straightforward and was very quick.The price for all my appliances was alot cheaper than I was expecting which was really good
8. desember 2023
Anmeldelse skrevet uten oppfordring
Excellent
Excellent and easy to use to sort insuring devices
7. desember 2023
Anmeldelse skrevet uten oppfordring
Appaling company to deal with
Appaling company to deal with. Avoid at all costs. Would give zero stars if that was an option.
This company took my money for the 3th consequitive year to insure my washing machine and then refused my claim as I had not read thier terms and conditions. When I called this company, thier advisors including the manager were totally intransigent and hid behind "terms and conditions". As my policy was redundant, i had been paying the premuim for something which was invalid. I asked for a refund which was refused. I asked for a refund for the remainder of the policy. This was refused. I was told by the manager that the remainder of the policy could be transferred to another appliance. When I called back to do this, the arrogant adviser denied this had been said. I asked for a call back from the manager who gave me this information. This never happened. Again, please avoid this company at all costs.
1. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Morning,
I appreciate you sending in this information so I can look into this for you.
I can see that you have spoken to our customer care team in regards to this issue as you were very unhappy that your claim had been denied as your appliance was over 8 years old as per our Terms and Conditions.
I apologise that you are not happy with the outcome of your claim and we do always urge our customers to read their policy documents thoroughly before taking out a policy with us so our customers are fully aware of what is covered.
Kind regards,
Hanna
Good Afternoon,
I am sorry to see that you feel this way. I have asked for some additional informaiton so I can locate your profile to see what has happened.
Kind regards,
Hanna
Svar fra Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Easy to navigate website
18. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Afternoon,
Thank you for leaving us a review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Good Service Thanks
Good Speedy Service Thanks Grateful For The Help Again.
16. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Afternoon,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Very impressed with Row & MEDRepairs
Although the paperwork for the claim took a while to put together, once Chloe approved and processed the claim, everything went smoothly and I was impressed with her helpfulness and the excellent service from the device repair company (Jonas of MEDRepairs) who quickly repaired my phone.
19. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Morning,
Thank you for leaving our agent Chloe a great review!
Apologies you felt the process was slightly long.
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
very pleasant person
avery pleasant person. very helpful and helped me sort my insurance out.
18. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Super
Very straightforward and easy to use website
15. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Worst company I have ever dealt with
11. oktober 2023
Svar fra Row.co.uk
Good Morning,
I am sorry to see that you are unhappy with our service, on looking into your policy I can see that unfortunately, you requested to cancel your policy with us as per our terms and conditions that you agreed to when you set up your policy for monthly paying customers on cancelling there is no refund due to you and also you have used our services and a claim was raised and dealt with also meaning no refund is due, I do apologise that this has upset you but this is the terms that you agreed to when setting up with us.
Kind Regards
Sophia
Rubbish service from Row
Rubbish service from Row. More than a week to come out to be told that the machine was broken and would take a further 8 day to fix. This has therefore left us for more than 2 and a half week without a machine.
Would of been cheaper to off bought a new machine or paid a local person to fix than pay for insurance via row and wait for 2 and a half week for it to be fixed.
Rubbish!!
5. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Morning.
Thank you for providing us with this information so this matter can be looked into for you.
I am sorry that you have been unhappy with our services, I can see that we did book our engineer in for their soonest available date and it looks like parts were needed to complete your repair which would have taken a further 2 weeks to arrive. If parts are ever needed for a repair, our engineers would have to order these as they can not carry all parts with them at the time of the repair. This would cause further delay.
I do understand your frustration with this wait but I can see now that your repair has been completed.
Kind regards,
Hanna
Good Morning
I do apologise that you are not happy with the service that you have received, I have requested some further details from you so that I may look into what has been happening.
Kind Regards
Sophia
Easy website to understand
Easy website to understand, easy to follow and covered more devices than other similar websites.
5. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Morning,
I am glad to see our website was easy to use! Please do let us know if there is anything we can help with at all.
Kind regards,
Hanna
Very efficient
Rosanna was very helpful and clear
4. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Afternoon,
Thank you for leaving Rosanna a great review, it really means a lot to the team!
Kind regards,
Hanna
Great reviews & finalists 2016/2017 so…
Great reviews & finalists 2016/2017 so I thought I would try them out. Extremely competitive price & simple and great to navigate website
31. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Row.co.uk
Good Afternoon,
Thank you for the great feedback and 5*!
Please do let us know if there is anything further we can help with at all.
Kind regards,
Hanna
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