I ordered 2 x Granite Chamfered Top Straight Square Staddle Stone with Steel Pin - 230mm High - 150/200mm Good price. Arrived 2 days after ordering. Very well packaged and quality products. Excelle... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Thomas is always more than helpful aswell as rest of staff would highly recommend this company have been using them for many years always my first choice
Purchased a good quality plinth for a Garden Sculpture through Round Wood, the whole experience from start to finish was first class. Becca took photos and a video of the various Plinth's that were av... Vis mer
Absolutely fabulous professional efficient service. Really outstanding. From messaging to ordering 4ft wood planter it must have been less than a week, it was in my garden. It's very well made an... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Round Wood of Mayfield is a premier UK-wide supplier of premium timber, a beautifully curated collection of quality garden products and traditional oak frame buildings. Our operations are centred on traditional craftsmanship, sustainability and design. What We Offer: • Oak Framed Buildings – From charming gazebos and porches to bespoke offices, garages, pool houses and full homes, using hand crafted pegged mortise and tenon joints. Each frame is pre assembled in our workshop to ensure the highest standards of quality and ease of onsite delivery • Timber Products – A wide range of hardwood and softwood decking and cladding, (from oak, tropical hardwoods, larch, and thermo-treated timbers), flooring, skirting, architraves, beams and sleepers—designed to bring enduring beauty to the home and garden • Garden Features – Pots and planters, corten steel fire pits, water features and elegant garden décor and cast-iron statues - all chosen for their aesthetic quality and functionality Why Choose Us: You’re choosing more than just products—you’re choosing a seamless blend of nature, traditional craft and modern service. Whether you’re transforming a garden, terrace or elevating your home, we’re here to make it effortless, sustainable, and beautifully long lasting. Visit our website: www.roundwood.com
Kontaktopplysninger
Storbritannia
- roundwood.com
4,7
Enestående
698 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Beautifully crafted products
Beautifully crafted products, fabulous customer service & great prices. Would thoroughly recommend
16. juni 2026
Svar fra Round Wood of Mayfield
We're delighted to hear you were pleased with the quality of our products, our customer service, and our prices. Your recommendation means a great deal to the whole team, and we truly appreciate you taking the time to share your experience.
We hope to welcome you back again in the future!
Brilliant delivery service
Just received a Giant Atlantis Vase (72 kgs). Thank you so much to the driver who delivered it (sorry didn't ask his name).
He struggled with it off the van and made sure it was in its right place in the garden. We certainly couldn't have done it without him.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Round Wood of Mayfield
Thank you so much for your lovely review!
We're delighted to hear your Giant Atlantis Vase arrived safely. We'll be sure to pass your kind words on to our driver—our delivery team always goes the extra mile, and it's wonderful to know his help was so appreciated.
We hope you enjoy your new vase for many years to come!
Svar fra Round Wood of Mayfield
We're so pleased to hear you're happy with your new planters. We hope they look fantastic in your garden, and we really appreciate you taking the time to share your feedback. We hope to welcome you back again in the future!
Fantastic product
Fantastic product , at a very good price for 2 of them, they arrived very well packaged and protected so they woudnt get damaged in transit , i am very well pleased with them .
Many Thanks , Steven Howard.
2. juni 2026
Svar fra Round Wood of Mayfield
Thank you very much for your fantastic review, Steven!
We're delighted to hear you're so pleased with your purchase and that the products arrived safely and well protected. We take great care when packaging our orders, so it's wonderful to know this made a difference.
Thank you again for your kind words, and we hope to be of service again in the future.
Excellent reflection pool
Excellent reflection pool! Perfect size & with the wear I requested! Great price & fast delivery! Very happy indeed!
Just need some nice floating solar lights now for it! And the beautiful weather of course! A shame I can’t add pictures to show you!
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Round Wood of Mayfield
We're delighted to hear you're so pleased with your purchase, and that it was just as you wanted. It's great to know you were happy with the price and our delivery service too.
We'd absolutely love to see it once you've added the floating solar lights. If you'd like to share some photos, please feel free to email them to us—we always enjoy seeing our products in their new homes.
Svar fra Round Wood of Mayfield
thank you for sharing your experience and for choosing Round Wood of Mayfield. We hope to be of service again in the future.
Svar fra Round Wood of Mayfield
Thank you for your encouraging feedback
Very easy company to order from.
29. mai 2026
Svar fra Round Wood of Mayfield
We're so pleased to hear this – thank you for your review
Absolutely shocking delivery service…
Absolutely shocking delivery service you will never see my patronage again whilst using your existing delivery company DHL. Was supposed to be delivered on the 27/05 then 28/05 which I changed my family plans to take delivery only to find out at 6.00pm today it won’t be delivered. How you stay in business online is beyond belief
26. mai 2026
Svar fra Round Wood of Mayfield
Hello Archie,
Thank you for taking the time to leave a review.
Your order was placed on Sunday 24th May, immediately before the Bank Holiday weekend. As stated on our website, delivery estimates are given in working days, and our warehouse does not operate on weekends or Bank Holidays. Your order was therefore dispatched on the next available working day, Tuesday 26th May.
Tracking information was provided upon dispatch, and DHL would have issued any subsequent delivery updates directly. While we understand that delivery delays can be frustrating, once an order has been collected by the courier, the delivery process is unfortunately outside of our direct control.
According to the tracking information, your order was delivered on Friday 29th May. We are pleased that the goods arrived safely and appreciate that this was later than expected.
We work hard to process and dispatch orders as quickly as possible and, in this case, your order was dispatched within the timeframe stated at the time of purchase.
We hope you enjoy your items for many years to come.
Best wishes
RoM Team
Corten Steel Fire Pit and Stand - lovely!
Very quick delivery of my corten steel firepit and stand (2 days after ordering) and the product was exactly as described - lovely quality and I think very good value. The postage was a bit steep but still worked out at a good price, so don't be put off! Can't wait to give it a whirl tonight, thank you!
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Round Wood of Mayfield
Thanks for taking the time to leave us a review. We truly appreciate your feedback.
Not delivered in time.
Deeply disappointed that the item was not delivered today. I specifically chose the delivery option because I needed it for today as it was a present. I waited at home all day, only for nothing to arrive.
Had the stated 1–2 day delivery timeframe not been advertised, I would have gone to the shop to collect it myself and saved the £30 delivery charge.
26. mai 2026
Svar fra Round Wood of Mayfield
hello Seetha,
We're sorry to hear that you were disappointed with the delivery timing.
Your order was placed on Saturday 23rd May afternoon, immediately before the Bank Holiday weekend. As stated on our website, our delivery estimate is 1–2 working days. Our warehouse does not operate on weekends or Bank Holidays. As a result, your order was dispatched on the first available working day following the holiday period, and tracking details were provided as soon as the shipment left our warehouse.
We understand that the item was intended as a gift and appreciate how frustrating courier delivery delays can be. However, once an order has been collected by the courier, delivery timings are unfortunately outside of our direct control.
Collection option is available at the time of ordering, to all customers who required an item urgently, although we appreciate that this may not have been the option you chose on this occasion.
We're pleased that your corten steel bowl has now been delivered and sincerely hope you enjoy it for many years to come.
best wishes
RoM Team
I placed an order for some Terracota…
I placed an order for some Terracota planters, which were on a special offer. They arrived safely, and i'm very pleased with them. They have a bit more "heft"
to them than what you see in the photos,and they, i reckon, will look good when placed on the 10mm Golden Flint gravel bed.
22. mai 2026
Svar fra Round Wood of Mayfield
Thank you so much for your wonderful review.
We're delighted to hear your terracotta planters arrived safely and that you're so pleased with them.
Loving this fountain from Roundwood.com
Loving this fountain from Roundwood.com
Glazed ceramic Borocay High fountain, in Falling green/Angkor green mist.
Very easy to set up, and looks just as good as it did on the website.
Took longer to arrive than I hoped, but can’t fault customer services when I contacted them, would definitely use this company again.
26. mai 2026
Svar fra Round Wood of Mayfield
Thank you so much for your lovely review. We're delighted to hear you're enjoying your fountain.
We appreciate your patience with the delivery and are pleased our customer service team was able to assist when you got in touch.
Very nice quality at a reasonable price…
Very nice quality at a reasonable price (we did benefit of some sales), my husband was impressed. The service was second to none, call for updates and organising the delivery. We were close enough (1h-2h drive) to get delivered by Round Wood van with care.
26. mai 2026
Lovely Figures
I ordered 2 cast iron figures that I had wanted for a long time. I am so pleased with them, the detail is lovely.
There was a one day delay with delivery but it wasn't a problem for me. I do find the website doesn't seem to show everything available unless you know what you are seeking.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Awful
Awful. I assume they forgot my order completely. As until I emailed them to remind them 2 weeks later! They have now only said it will be delivered. Yest it was supposed to be 1-2 days. Worst service ever. DO NOT USE!
22. mai 2026
Svar fra Round Wood of Mayfield
Dear Grant,
We're sorry to hear that you were disappointed with your experience.
The products ordered were our solid oak architrave sets, which are machined to order rather than held in stock. This is stated on our website, as production is carried out specifically for each customer's order.
The 1–2 working day timeframe refers to dispatch and shipping once the machining process has been completed. We appreciate that this may not have been as clear as it could have been in your case, and we're sorry for any frustration caused.
We take great pride in producing high-quality solid oak mouldings and work hard to manufacture and dispatch every order as quickly as possible. We hope that, now you have received your order, you'll be pleased with the quality of the architraves and that they will serve you well for many years to come.
all the best
RoM Team
Brilliant customer services staff are…
Brilliant customer services staff are wonderful. The extensive product range is outstanding 👌 👏
20. mai 2026
Purchased terracotta pots previously…
Purchased terracotta pots previously and the outsourced delivery experience wasn't great however Round Wood rectified this and I've since repurchased with them, staff were super helpful and delivered to me personally. It was really pleasant to experience great, friendly customer service which we both benefitted from, them with repeat business and me with more beautiful garden containers which second time around were on "Sale", they're not cheap but hopefully an investment unlike many other pots which quickly deteriorate in a few seasons.
24. april 2026
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.