I purchased a Rotor Gravel kit, but the spacers included with the kit were missing from my package. Rotor's only response was that the spacers had to be purchased separately, which is incorrect acc... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
They shipped my power meter crankset without the charging cable. Did the same exact thing to a friend who ordered at the same time as me. They sent him one no questions asked. They however accused... Vis mer
Shipped fast from Spain to the US via UPS. Bb30 crankset works on my older frame although their spindle is made to fit wider bb86 shells and my frame has a 73mm shell so I ended up having to use more... Vis mer
Dieser Laden ist kaum zu unterbieten. Ich habe ein Innenlager bestellt, welches nicht korrekt verbaut werden kann, da ein Verbindungsstück viel zu kurz konstruiert ist. Den Service mit einer aus... Vis mer
1,9
Under middels
33 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Nothing happens
Ordered a crankset a month ago and still ”processing”. Wonder if I’ll ever get my parts. Strongly recommend to avoid this company.
26. januar 2025
Anmeldelse skrevet uten oppfordring
Do NOT buy Rotor ALDHU 30mm crankset for track bike
Order received OK desite lack of communication from Rotorbike.com. I was expecting an order confirmation mail shortly after order submit and change to order status and shipping, but this information is only available and updated for your order (account login required) on their website. The communication can be improved for sure.
Update 9/1-2025: I had to return the Rotor ALDHU 30mm crankset for my track bike due to misalignment of the spindel cause severe issue for the chain - impossible to keep a proper and consistent tension for the chain. Also, the bolts for the front chainring on the spindel cracked due to poor design and poor quality. I have paid 365euros in total for the order, and I have returned the crankset, but not received any refund!
Because of this poor aftermath I have to lower the rating of Rotorbike.com.
Update 21/2-2025: I have received a new crankset, but not sure I want to bother with this again - I have little faith it will work. Also, the chainring bolts are very thin and crack with little to no tension (not reliable). I regret that I spend so much money on this crankset, and I consider the money lost.
14. november 2024
Anmeldelse skrevet uten oppfordring
Nahe am Betrug
Ich habe eine komplette Kurbelgarnitur mit Leistungsmesser bestellt. Zustellung war innerhalb 3-5 Werktagen angekündigt. Nach 6 Tagen war keine Versandbestätigung eingegangen, jedoch eine Email vom Kundensupport, dass die Kurbelarme nicht verfügbar seien in der von mir angegebenen Länge.
So weit, so gut, Fehler im Lager.
Ich schrieb Lösungsvorschläge (Kurbel ohne Arme, Arme in Carbon für geringen Aufpreis, … ), erhielt aber nie wieder eine Antwort.
Zwei Tage später konnte ich mich nicht mehr in meinen Kundenaccount einloggen, da er deaktiviert worden war.
Ich erstatte nun Anzeige und fordere bei Visa die Rückzahlung an.
3. oktober 2024
Anmeldelse skrevet uten oppfordring
Servicio Pésimo
Hola,
Intento contactaros de mil maneras y es imposible. ¿Podéis responder al ticket que tengo abierto con vosotros?
El pedido no llegaba a tiempo para mi carrera y os pedí cancelarlo, le pedí a UPS que no lo entregará y estoy a la espera del reembolso. Después de haber pagado 15€ por el envío (más caro que el producto) me esperaba recibirlo, al menos, a tiempo. No ha llegado a tiempo y no lo necesito.
Por favor reembolsadme la totalidad del pedido, 35,50€, lo antes posible o tendré que tomar otro tipo de medidas.
Un saludo,
Aitor
17. september 2024
Anmeldelse skrevet uten oppfordring
My brand new top of the range…
My brand new top of the range powermeter inspirer stopped working properly. I tried to contact customer support but they do not respond. Very disappointing!!!
13. august 2024
Anmeldelse skrevet uten oppfordring
Keine Kommunikation und keine Ware
Ich habe am 17.5.2024 ein Satz ekapic E-Bike Kurbeln im Online-Shop bestellt. Nach drei Tagen habe ich höfflich nachgefragt wann Sie die Kurbeln versenden wollen. Hierauf wurde nicht geantwortet. Dann zwei Tage später nochmal ein Ticket eröffnet warum auf meine Anfragen nicht geantwortet wird. Auch hier leider keine Antwort bekommen. Ich kann den Shop überhaupt nicht empfehlen. Ich werde jetzt über PayPal eine Rücküberweisung von meinem Geld beantragen.
23. mai 2024
Anmeldelse skrevet uten oppfordring
Do NOT order
Orders/inquiries via all possible communication channels will not be processed or answered.
My order still has the status : in progress for almost two weeks, without me ever receiving any kind of purchase confirmation e-mail or anything else.
I would therefore STRONGLY recommend you NOT to order via this website!
1. mai 2024
Anmeldelse skrevet uten oppfordring
El cliente jamás tiene razón.
Pésima política de empresa por reclamar la garantía de un producto dentro de los 3 años de su fabricación. Avisaré a todo amigo ciclista de tener cuidado con esta empresa, que de profesional tiene muy muy poco.
29. mars 2024
Anmeldelse skrevet uten oppfordring
Bad customer support
Ordered an item. The order was in "processing" at least 1 week. I decided to cancel the order but their system of communications is sooo bad! I had bad expirience with customer suppor, I can say that it is not existent. I even wrote to rotor in their instagram profile. Thats when I recieved and aswer from them, but they didn't help me.
27. november 2023
Anmeldelse skrevet uten oppfordring
Don't use Rotor 3D+ Power in wintertime
The Rotor 3D+ Power is not suited for nordic weather where salt is used during winter.
I was happy for my powermeter, but after 2 winter seasons the powermeter started to fall apart because of the salt - I did a wash of bike each day, but still.
the original roter 3D right arm didn't fall apart even if it must have been exposed with the same weather.
Warranty wouldn't help - answer is that "the powermeter may have been treated with a corrosive product or stored in extreme conditions" !!
DON'T buy this when used during winter !!
4. september 2023
Anmeldelse skrevet uten oppfordring
How do you get support??
Updated: a week has passed - still no response!!
Initial: Appears to have great products (although I have to return one item), but a non-existent support set-up. I have tried to contact them a number of times - still no response... not a happy customer
13. mars 2023
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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