Dear Eli,
We are sorry to read this review, especially because it leaves out important context.
After your initial concern, we did not ignore the situation. We communicated with you directly and sent you a replacement artwork as a goodwill solution. After receiving the replacement, you again raised a new concern — this time about certain blue/green areas appearing darker in your photos.
It is important for anyone reading this to understand that we have already taken several steps to resolve the matter professionally: we reviewed your concern, sent a replacement, continued communicating by email, and remained open to a return/refund solution in line with our publicly available return policy.
At the same time, artwork, photography, room lighting, screen brightness, and exposure can all affect how colors appear in photos. This is exactly why we review these matters carefully and fairly, based on proper evidence and the full context.
We have already provided two artworks and continued to support you throughout the process, even though the concerns have continued to change after each solution was offered.
At this stage, the next step is clear: we are waiting for you to return both artworks that were sent to you, so we can proceed according to the resolution already discussed.
Kind regards,
Rossetti Art