Room & Board Anmeldelser 

I've purchased two sofas from R&B and two accent chairs. It wasn't until my 2nd sofa purchase that I was even aware of their generous return policy. I purchased the Clemens modular sofa and received a "How are we doing?" follow up email that, for once, I decided to respond to because what was supposed to be a 3-seat sofa ended up being 3 separate pieces that moved around a lot.

R&B was willing to let me keep that sofa as I waited for a new sofa as part of an exchange (during COVID times this was for like 8 months). Now, it turns out that a huge reason the pieces moved around was that the feet are rubberized and the feet had plastic protectors that s/h/b removed on delivery. So, I give them 4 stars b/c delivery wasn't 100%. But, their return policy is awesome and their in-store staff are awesome. When deivery came to pick up the couch for the return, they checked the feet and removed the plastic protectors, but also happened to have clamps that could be installed on the sofa to keep the modules together (which doesn't come with this particular sofa) and that solved the problem. So, delivery team #2 delivered literally and figuratively and I cancelled the other sofa I was going to get in exchange. I'm happy with this sofa and R&B overall.

We have two Rowan 60w 24d 30h Desks in Walnut. Upon delivery, they were unpacked and put in place. The desks do not look like that displayed on the website nor do they adhere to the description, "We hand select boards for color consistency when creating each piece of furniture but the color, grain patterns and other natural markings may vary." The front panel on one of the desks looks like something that wasn't completely stained. Anyone looking at it would ask what's wrong with that finish? The othe desk has a sideboard that doesn't match at all. Delivery guys insisted that all was alright even after our persistence. The customer service was terrible. One should not try to convince a customer that they are wrong.I was quite amazed that they admitted that they don't do a pre-inspection before delivery. Hopefully the replacements will match what is advertised on the website. I have purchased before from room and board without any issues.

Fabulous product and excellent customer support. I will shop at Room and Board in the future for all my decorating needs.

I got all my bedroom furniture on room and board (for my new house).I love their stuff. They make all of it in the US and the quality is incredible.

Bought living room and bedroom furniture from them five years ago and couldn't be happier. Everything I received is in excellent condition, their customer service is second to none, and they stand by their products. They've come, free of charge, to service my furniture years after ordering them. Will definitely buy more from them in the future!

My husband and I live in Chicago and have ordered from Room and Board for 23 years. Every piece of furniture is exceptionally well made. The sales people are always helpful and knowledgeable. We ordered a sleeper sofa with the help of Mathew in the Chicago store and he was fantastic.When they say the furniture will be ready in 4 weeks, the furniture has always been completed and ready to ship right on time. The delivery has always been professionally done....we have never had even a small scrape on a wall. It is such a pleasure doing business with this company.