Rolvea Anmeldelser 

Mi número de Pedido es: #9957
Pésimo servicio.
El pedido nunca llegó.
El pedido se realizó el 22/09/26 y a día 07/10/26 no hay noticias de que nada se haya enviado.
El almacen, supuestamente está en europa (ya que especifican su dirección fiscal en Italia) y tras 15 días desde la realización del pedido, no hay ni rastro de lo pagado.

Una verguenza absoluta y una decepción enorme.

Espero que nadie vuelva a comprar a esta empresa ya que no garantizan que haya siquiera tal empresa.

This is a scam company - I tried to cancel my order after the delivery was weeks late and I no longer had use for the product. They still claimed that it was delivered in the end (which it wasn’t) and are now demanding I make the payment. They are impossible to get support from through extremely poor customer service.

It's a SCAM! FOR SURE IT'S a iA site don't do any order... they keep my money, I send back the order and no money back!
SCAM SCAM SCAM

Don't even try to make any orders in this company. They are not Italian company. It is Chinese company. Low quality. The fabric is seen through (in several colours, the fotos of models are definitely retouched). If you want to return any item, the cost for the sending has cosmic price! You can't return the product for normal price, as it is China! Client service is terrible. Answers only in several weeks. Now i can't even get my refund, although i have send the items in Guangzhou and they have received it!!! Save you time, money and nervous system...

Update (01.10.2026)
My return parcel was successfully delivered to this company in China on 14 September 2026.
I provided the seller with all shipping documents, tracking numbers, photos, and receipts on the day I sent the parcel (05 September 2026).
Despite this, I have still not received any refund, and the seller keeps delaying the process.
Today i send request for the refund again...
This has been an absolutely terrible experience. The company presents itself as being based in Italy, but returns are sent to China at the customer's expense. Had I known this in advance, I would never have placed an order.
At this point, I have lost more than €150 (the order 100 and the return shipping costs 56).
I strongly recommend that potential buyers think twice before ordering from this company.

VERY SLOW CUSTOMER SERVICE.
I have tried to contact Rolvea regarding a return for a month on different platforms. 3 times on Mail, Instagram, twice on Facebook but no reply.

"Update: My order number is #8945. I look forward to you looking into the matter."

KEINE Rücksendung UNTER 50EUR möglich!!! Vorsicht! Nicht bestellen! Wenn der Artikel (und diese entsprechen NICHT den tollen Bildern auf der Homepage) nicht gefallen (wie auch??!!) dann "darf" man gerne den Rückversand übernehmen, Zoll und Co- und zahlt dann mehr, als es der Stoff/sofern er sich so nennen darf..wert ist!! Finger weg

Very disappointing return process and extremely slow customer service

If I could give zero stars, I would. In my opinion, this company does not deserve even one star based on my experience.

I contacted Rolvea because I wanted to return my order within their 14-day return period.

However, when I contacted customer service to ask how to proceed with my return, I had to wait 11 days for a response. Considering that customers only have 14 days to exercise their right of return, I find this completely unacceptable. By the time they finally responded, most of the return period had already passed.

The return process then turned out to be far more complicated than expected. I was not clearly informed from the beginning that the return had to be sent all the way to China, and important information about the return process was missing.

Eventually, after several emails, I arranged and paid for the international return shipment myself using FedEx. Only after I had already shipped the parcel was I informed that I also needed to complete an additional return form for them to register and track the return.

The return form itself required me to provide additional information and upload photos of all the items I wanted to return. Again, this was information that should have been provided before I shipped the parcel. If taking photos and completing a return form are mandatory requirements for a return, customers should be clearly informed about this from the very beginning.

This meant that after already arranging and paying for the international shipment, I was suddenly expected to complete additional requirements and provide photographs of the items that I had already sent.

What makes this even more frustrating is that the information and instructions I received do not appear to match the information provided in their own Terms & Conditions and return information on their website. Important details about the return process were either unclear or only communicated to me afterwards.

The communication throughout the entire process has been extremely slow, and I have repeatedly had to wait for answers and follow up myself.

I work in the retail industry myself, and honestly, this is one of the worst customer service and return experiences I have ever had. Customers should not have to spend this much time chasing information, waiting for replies, and receiving new requirements after they have already followed the instructions given to them.

Update!
And Regarding your reply below, I understand how email and ticketing systems work.
However, in every customer service system I have worked with, a customer is assigned a ‘ticket number’ from the first contact, and all subsequent communication is linked to that same ticket. This ensures that the customer does not end up back at the end of the queue or fall behind other customers.

Therefore, I do not believe that this is a valid explanation for the delay in responding to my enquiry.

And yes, of course I continued to email you because I was not receiving any response.

Your reply only further confirms that your customer service and communication process are not functioning as they should.

Very disappointing quality and return experience

Very disappointing experience with Rolvea. The swimsuit I received is extremely transparent when worn to the point that intimate areas are visible through the fabric. This is completely different from how the product is presented and described on their website, where they specifically state that their swimsuits are not see-through and provide privacy.

I contacted customer service, provided photos and completed their return form, but the communication has been extremely frustrating. I received repetitive responses, was initially given an incorrect return address, was later asked to complete a form I had already submitted, and eventually was offered only a partial refund.

For a full refund, they expect me to pay to ship the swimsuit from Latvia back to China, even though my complaint is specifically that the product does not match the advertised description.

In my experience, the quality does not match the advertising, the return process is unnecessarily difficult, and the customer service communication has been very disappointing.

I would not purchase from Rolvea again.

DO NOT BUY from this company they deliberately conceal any way to contact them or return their shoddy goods!

EIN STERN IST NOCH ZUVIEL! Ware entspricht nicht den Bildern, keine Antwort vom Kundencenter, keine Rücksendung möglich, weil nicht auf Emails reagiert wird-ABZOCKE in seiner feinsten Form!Finger weg

Auch die Antwort, die ich bekommen habe, ist gelogen!Es gibt KEINEN link zur Rücksendung UND Niemand antwortet auf Emails!! ACHTUNG ABZOCKE

Unfortunately, I had a very bad experience with returning the product. This is a scam. The company's address is in Europe. I ordered more than one outfit and wanted to return the others. I emailed and received a reply that I had to send it back to China. The shipping cost to China is higher than the price of one outfit :(. I have no complaints about the outfits. The company has now stopped responding to emails.

I due costumi che ho ricevuto sono sottilissimi. Lo slip non ha nessun tassello ... magari anche minimo. Sono rifiniti malissimo. Visto il costo che hanno Sono rimasta molto delusa.

La pubblicità è ingannevole, i costumi sono trasparenti. Il reso, sempre verso la Cina, è a carico del cliente anche se la loro politica di reso menziona altro.

Delivery was slow & as many have said the swimsuit was sent from China not Italy. I often buy clothes online & from my experience only Italian companies do this.
I think the concept of tan-through swimwear is good but the quality of the swimsuit is very poor & nothing like the pictures. The cut & seams are completely different as are the straps. It looks cheap. I would not recommend

i recive product, and didnt like quality and want to return. They advertaise like Italy company, but ask me to return product to China????with shiping cost from Europe more than i paid for it.

English

My experience with this seller was extremely negative.

The quality of the products is low. The fabric is transparent, which is unacceptable for swimwear, and the sizing does not correspond to standard European sizing.

After requesting a return, I was given a return address in China. I strongly disagreed with this, because there is no information about this anywhere on the website.

Unfortunately, the seller showed no willingness to resolve the issue. All of their responses were purely formal, with no attempt to find a reasonable compromise or resolve the dispute amicably.

I do not recommend this seller or their products to anyone.

Update following the seller’s reply:

The seller’s response does not address the main issue. I did not request a return because the products simply failed to meet my expectations. The swimwear I received differed substantially from the products shown in the advertising, particularly because of the transparent fabric and the overall quality.

Before the purchase, the website did not state that returns would have to be sent to China. In private correspondence, the seller specifically instructed me to use DHL, FedEx or UPS and to complete a customs declaration. In their public reply, however, they now suggest cheaper options such as international letter mail or small-packet services. This directly contradicts the return instructions I actually received.

A partial refund, replacement or size exchange is not equivalent to a full refund for products that do not match their advertised description.

Italiano

La mia esperienza con questo venditore è stata estremamente negativa.

La qualità dei prodotti è bassa. Il tessuto è trasparente, cosa inaccettabile per un costume da bagno, e la tabella delle taglie non corrisponde alle taglie europee standard.

Dopo aver richiesto il reso, mi è stato fornito un indirizzo di restituzione in Cina. Non ho assolutamente accettato questa condizione, perché sul sito non è presente alcuna informazione al riguardo.

Purtroppo, il venditore non ha mostrato alcuna volontà di risolvere la questione. Tutte le risposte ricevute sono state puramente formali, senza alcun tentativo di trovare un compromesso ragionevole o di risolvere la controversia in modo amichevole.

Non consiglio a nessuno questo venditore né i suoi prodotti.
Aggiornamento dopo la risposta del venditore:

La risposta del venditore non affronta il problema principale. Non ho chiesto il reso perché i prodotti semplicemente non soddisfacevano le mie aspettative. I costumi ricevuti erano sostanzialmente diversi da quelli mostrati nella pubblicità, in particolare per il tessuto trasparente e per la qualità complessiva.

Prima dell’acquisto, sul sito non era indicato che il reso avrebbe dovuto essere inviato in Cina. Nella corrispondenza privata, il venditore mi ha espressamente indicato di utilizzare DHL, FedEx o UPS e di compilare una dichiarazione doganale. Nella risposta pubblica, invece, suggerisce ora opzioni più economiche, come la posta internazionale o un piccolo pacco postale. Ciò contraddice direttamente le istruzioni di reso che ho effettivamente ricevuto.

Un rimborso parziale, una sostituzione o un cambio di taglia non equivalgono a un rimborso completo per prodotti non conformi alla descrizione pubblicizzata.

Good, but not perfect for bigger buubs. I would like one more X in the sizes...

Ho acquistato il modello leopardato ed è veramente leggerissimo, si asciuga in tempi brevi e non è trasparente. Essendo già abbronzata non ho ancora rilevato se effettivamente riduce il segno del costume. La vestibilità è più grande della taglia solitamente indossata.

Aivan mahtavia läpi ruskettavia bikinejä jotka todella toimivat! näyttävät ja tuntuvat hyviltä 😍👌 itse inhoan törkeitä rusketusrajoja mitä muut normaalit bikinit jättävät mutta nämä Rolvean bikinit päästävät läpi auringon eikä rajoja synny👍😎🌞

I love the model of the swimsuit, it is well made and it came in a pouch with some nipple covers. The only thing I am worried about is that is a bit see-through, it is orange, maybe if I ordered a darker color it wouldn't be so obvious. I will try to order a darker shade, I liked the purple one as well.