Robust Goods Anmeldelser 110

Svar fra Robust Goods

9. nov. 2023

We're delighted to hear that you had an excellent experience with our customer service and products.

Your recommendation and 10+ stars rating are truly appreciated. If there's anything more we can assist you with, feel free to let us know.

Thanks once again for choosing our company. We look forward to serving you again.

Svar fra Robust Goods

13. jan. 2024

We appreciate you bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your order for the Apple Watch Band Titanium T01, Order Number #74917.

Upon investigation, we found that there were indeed issues with the initial parcel being lost in transit. We understand the frustration this may have caused, and we sincerely apologize for any inconvenience.

In response to this, we took immediate action and sent out a replacement for your order. According to the USPS tracking information, the replacement was successfully delivered on 2023-12-04 at 19:54.

Svar fra Robust Goods

7. nov. 2023

Thank you for your review! We're glad to hear that you're happy with your titanium watch band and that it was easy to adjust.

We appreciate your recommendation and are here if you need any help in the future.

Svar fra Robust Goods

7. nov. 2023

We appreciate your honest feedback, and we're so glad to hear that your skepticism turned into satisfaction!

It's fantastic to know that the titanium watch band exceeded your expectations with its great looks, perfect fit, and lightweight feel.

If you ever want to explore more of our products, we're here to assist.

Svar fra Robust Goods

6. okt. 2023

Thank you for taking the time to leave a review on Trustpilot. We sincerely apologize for any confusion or inconvenience you may have experienced regarding your order.

After reviewing our records, we can confirm that your order was indeed shipped to the address you provided in Florida (USA).
However, it appears that there may have been an error in the tracking information displayed, which erroneously showed the package as arriving in Argentina.

We can confirm that your order was successfully delivered to your address in Florida on July 28, 2023, at 1:41 pm.

If you have any further questions or concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our customer support team.

Svar fra Robust Goods

3. okt. 2023

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't quite meet our usual standards of quality.

We have reviewed your case, and it appears that we had already processed a refund for your order on 06/01/2023.
We want you to know that we've already taken steps to improve our products and services based on your feedback.

Once again, we apologize for any inconvenience you've faced, and we hope to have the opportunity to serve you better in the future.

Svar fra Robust Goods

9. nov. 2023

We're truly sorry for the delivery issues you experienced with your order. We understand the frustration this has caused, and we sincerely apologize for any inconvenience. We did our best to address the situation, and it appears that you were refunded on April 16 due to the item being lost in transit, which was indeed the courier's fault.

We appreciate your patience and understanding during this process. If you have any further concerns or questions, please feel free to reach out to us.

Your feedback helps us improve our services, and we're committed to making sure such issues are addressed more effectively in the future. Thank you for giving us the opportunity to assist you.