Robinsons Caravans Ltd - Worksop Anmeldelser 16

Now Worksop Leisure / Couplands Group.

We had agreed a p/x on a new Swift Challenger Grande se 635 when we had a phone call from Administrators advising us of the demise of Robinsons Group.
Following a recommendation from one of the technicians at Chesterfield, we approached the newly badged Worksop Leisure.
Andy, (sales), agreed a deal and a handover date.
Down to Earth good old fashioned customer service from start to finish.
When we arrived to pick up our new van, the Valeting team were hard at work, immaculate job, thankyou.
Wayne carried out a detailed and thorough handover and Andy finalised all the sales paperwork with an explanation of after sales service and warranty criteria.
Emily (always smiling) sorted us a few extras from the shop and we were good to go.
A fresh new Business up and running, at Worksop, we would not hesitate to recommend Worksop / Coupland Caravans.
Thanks
Andrew & Julie

Had a great experience buying our Swift Challenger last year, sad to hear Chesterfield has gone into administration and Worksop has been taken over, how does this effect warranties on used caravans, hopefully the staff at Worksop will be able to help when i visit.

I've had two caravans off Robinson,s first was OK after a year I decided to change had a few problems with the first one had to take it back never a offer of any compensation for costs I should of learned my lesson the first time, on the second trade in on brand new caravans I was told at the time it would take a few months a few weeks later I got a phone call from Robinson caravan worksop said they have one in a customer couldn't take it at the moment unbeknown to me we did the deal and my brand new caravan spent more time at worksop been repaired on my bailey pegasus grande bologna se March 2021 ,releasing the reason this caravan came available because the customer who was supposed to get must of noticed the faults tyre's were two years older than the caravan and the very worse things were the Finnishing touches from bailey Bristol the manufacturing of this caravan was shocking no quality control, always check your tyre's and after you've looked inside get a step ladder have a look at the roof, I did get the repairs done and the tyre's changed after two years of threatening with court, still didn't get any compensation it was all my fault for noticing all the faults

Arrived a bit early for our handover , got our wires crossed on the time , but was made very welcome , Alan Nightingale did the handover very patient with us took his time made everything very clear , a bit of a problem with the outside front locker / latch, could not believe it is held on with just mastic , poor design I think , but a very enjoyable experience, Thank you

Well from start to finish excellent service. All staff very helpful and curtsies. Stewart from the sales helped greatly through out, The young lady in the office made us Tea and coffee as we sat down. Great as we had a 2 hour drive. Nothing was too much trouble.
On day of pickup Alan then went through all the components and how every thing worked. All I can say is great service and well done to the team who we dealt with. Well done everyone

Great customer service didnt try and sell us something we didn't want
Collection day was very thorough and advice given for first time towing
Could have just done without the rain

We were promised a leisure battery with the caravan but they forgot to put it in .
We were promised the caravan would be valeted , before it was delivered to us. This was never done.

Got new buccaneer caravan in November had a couple of problems but put then right as soon as they could

Friendly, knowledgeable staff. Excellent customer service.

The team at Worksop were great , nothing was too much trouble, a great experience purchasing our new elddis.

We first met Andrew at the Harrogate Caravan Show where we were looking at a Eldis Avante 860 2024 model, he said he had an Eldis Sherwood 860 2023 model back at their showroom.
With the Sherwood being the same layout and there being some extras already added, we agreed to take a look and were not disappointed. Beautiful caravan, specific to Robinsons' too, so you won't find this model anywhere else.
The sales and service was fantastic as they took take of everything. Every staff member we spoke with was knowledgeable and helpful.
Big thank you to Andrew as he was so patient with us and our questions.
Thank you Stewart for handling the sale brilliantly.
Big thank you to Allan for the hand over and tour. He explained everything and wasn't even meant to be working that day, but helped with the handover anyway.
Would highly recommend Robinsons.
Thanks - Dennis & Sophie

I have to start by saying that I rarely write reviews but in this instance I wanted to recognise the excellent service we have received from Dave and Wayne at Robinson's Worksop. We have recently brought a second hand caravan from Dave and the process was a pleasure from start to finish. Wayne guided us through the handover and he was a font of knowledge. They are both great assets of the company. Thank you both

Just purchased a brand new COACHMAN Twin axle caravan from Robinsons Caravans of Worksop .
Would like to thank both Marc (sales) and Wayne (handover) ,for a very helpful and pleasant experience.

Just purchased a new Buccaneer Barracuda after some 20 years since previous caravanning. The caravans are a lot more sophisticated now with central heating, self-levelling and motor movers. There was a lot to take in when comparing specifications and on hand-over.
Thanks go to Stewart (sales) and Wayne (handover) for making the whole experience go like clock-work using their knowledge and practical advice. We took the van out for a trip to Ambleside for a few days days to try everything out. After a couple of calls to Wayne to answer some queries, we were set up and had a fantastic time.
Well done guys - thanks for your help and knowledge in making this a truly fantastic experience
David Evans

The knowledge and level of customer service from the guys at the worksop branch have been amazing! So helpful and reassuring.
Especially from Wayne , Stewart and Michael , they couldn’t do enough to help and support us and continue to do so,
Absolute credit to the business, won’t go anywhere else for anything extra we need now, brilliant experience

What can we say. We bought an Elddis Sherwood. The van is absolutely gorgeous. The team are amazing. Stewart, Wayne and the team were the most amazing people. They bought our van and went through absolutely everything with us on our new van. Nothing was too much trouble. They were so friendly and clearly experts in their field. The whole experience was absolutely second to none. Thank you so so much.