I wanted wine from a particular South African estate. Robertsons had one varietal at a sensible price but not my favourite merlot. I contacted Jamie to see if they could get it before Christmas, who t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
You emailed to say you have more stock arriving this week. It’s Friday night and I haven’t been notified if the stock has arrived , let alone my order processed UPDATE: I was contacted very late on... Vis mer
Selskapet har svart
Easy ordering process with the knowledge via a checking email that the product was in stock. Excellent wine and was well packaged. Struggled with the tracking process via shop and so was expecting d... Vis mer
Selskapet har svart
Amazing service. I ordered 6 bottles of Passo del sud (the price was the best I'd found online). Once the order was placed, I received an email asking was I available the following afternoon, betw... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Kontaktopplysninger
Seaham, Storbritannia
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4,8
Enestående
117 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Efficient friendly service
1. august 2023
Svar fra Robertson Wines
Thank you very much Colin for the feedback and great review. Hope to see you order again soon! Enjoy.
Easy and prompt service
5. juli 2023
Svar fra Robertson Wines
Thank you Antonio. Is there anything better we could have done for you?
No Customer Service
Ordered Pino G Blush - Blush detailed on the invoice but Rose sent . Tried to contact the company via email and social as no contact numbers provided. Been a week now and no response - no customer service - obviously won’t be using again.
29. juni 2023
Svar fra Robertson Wines
Hello there. We provide contact details on our website under the help section. Both phone numbers and email addresses provided. I am sorry you have been unable to contact us. We can also confirm we sent what was ordered. Cortefresca Pinot Grigio Blush was indeed dispatched, which is a Rosé.
Update: The customer was offered a generous resolution if they did not like the wine. We did not hear back so assumed they ended up being satisfied.
Easy to order
Easy to order, delivered quickly and packaging secure with no breakages. Would definitely order again from here.
25. juni 2023
Svar fra Robertson Wines
Thank you ever so much Tracey for the kind review. We appreciate it greatly.
Brilliant service and communication!
29. mai 2023
Svar fra Robertson Wines
Your business is always appreciated Grace!
Great service from Robertson wines
Great service from Robertson wines. Quick delivery and rely well packed.
19. august 2022
Svar fra Robertson Wines
Thank you very much for your feedback Mark. Enjoy!
Fantastic order again
Fantastic order again, informative on selection of wine, very friendly, quick delivery. Will definitely recommend to anyone.
4. juni 2022
Svar fra Robertson Wines
Hello Mr. Urquhart! Thank you for the kind words and we are very happy to hear you are pleased with our wine selection and service!
A distinctive Chilean white, and more
I came a cross a distinctive white from Chile and made a note of the name. RobertsonWines had it in stock at a favourable price, so I ordered half a dozen, plus some easy-drinking reds (from Chile and Argentina). Promptly delivered.
16. april 2022
Svar fra Robertson Wines
Hello there! Thank you so much for your feedback we really appreciate it. I hope they all go down well!
No criticisms on your customer service…
No criticisms on your customer service or the wine. The reason for only 3 stars is the postage and packing costs which I consider to be unfortunate and punitive.
D J Romans
13. april 2022
Svar fra Robertson Wines
Hello Mr Romans, we appreciate the feedback. I am sorry you feel that way about the shipping costs. We have had to raise this after the pandemic due to our costs going up and our packaging standard being raised. We will take this into account going forward and see if it might be possible to be lowered in the future.
Svar fra Robertson Wines
Thank you ever so much Maria. We really appreciate the review and rating.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.