Robertdyas Anmeldelser 

I bought an expensive Item which didn’t arrive on time despite ordering ‘in time for Christma eve delivery’ on the website: I want to return the item that arrived late but it’s Impossible to make a return , It can’t be returned in store I learned as it was sent by Robert Dyas’ ‘trusted partner’ . I called customer services who said they’d have the trusted supplier’ send me a returns label but this has not happened. I Followed up twice and not resolved.

I ordered something urgently online at Robert dyas and today at 7pm I received an email from ‘MH Star Doncaster’ confirming ‘your parcel is with DHL and due for delivery today’. I was obviously concerned by this, as it was already 7pm when this email was received and it is unlikely DHL are delivering at such late times.
I then checked the tracking directly with DHL and it shows there was an ‘intervention’ (no idea what this means). I then get notified by DHL that my parcel was not given to them by the sender.

If you are confused by my review; then you can understand how confused I am with this information. I have looked at reviews from MH Star and to my surprise they are absolutely awful and people rarely receive their items. Most calling this third party provider a scam.

At no point when ordering this item directly with Robert dyas was it stated they have a third party company dealing with my order. If this was confirmed, I would have checked reviews and most definitely not ordered.

I will never purchase with Robert dyas again and would advise anyone who is ordering online to avoid/check MH star reviews themselves.

I have no idea where my parcel is, who I am meant to contact and highly suspect I will not receive my item. I would like Robert dyas to address my concerns and provide me with an accurate tracking of my order.

I ordered item was to be delivered 20th Dec never arrived next delivery date 24th numerous emails to robert dyas/Yodel to which robert dyas did respond nothing from yodel. Anyway phone call robert dyas out for delivery on 28th still did not arrive checked tracking new date will arrive yesterday 30th funny that states at depot not out for delivery phoned robert dyas she checked into it its been lost refund on the way. I will never buy from here again. However i did find customer services helpfull and polite.

My first time using Robert Dyas and won't use this company again. Ordered 2 items and paid for next day delivery. Received order acknowledgement for 1 item, for some days hence. When queried, I was informed next day delivery only applied to goods delivered directly from their warehouse. The 1 item despatched from their warehouse DID NOT ARRIVE NEXT DAY - the service I paid for. I have requested a refund of the next day delivery charge, but had no response. Feel this is just a way for them to make extra money.

Although Robert days sent an email to say my order will arrive today it was not delivered. There is no phone number or email you can use out of office hours. I read the reviews so they are a really bad company! Don’t put yourself through this and pay for it. I am 88 years old and I really need the two heaters I bought.

UTTER INCOMPETENCE !!
Placed order thurs morn, paid extra for next day del on fri 19th dec.
Had email saying despatched, and track via yodel..
Today checked tracking...yodel not even collected item at midday !!

Called dias cust team..confirmed not even packed in their own warehouse !!!!

What is point of having day off work to wait for £££ next day delivery, and they cant even be arsed to say sorry or email to let you know it aint coming ???!!!

Offered refund of extra paid for next day..thats it !!!

cancelled whole order...will use a refutable company instead !!

AVOID LIKE THE PLAGUE...WISH I HAD SEEN THESE 1 STAR RATINGS FIRST.

COMPANY NEEDS CLOSING DOWN...DISGUSTING.

Wish i could give minus stars, but i cant.
Ordered 2 claire de lume footmuffs , only recieved 1. Called them right away, they lied and said sorry will send another out this was weeks ago. None came
Called again. They appologised still nothing came. Called again, they sais they spoke to supplier and thy will send one out. None came ...and again none came. Called today, and yes they daid they called supplier oh and this time wanted a photo of item i didnt get and a photo of place it was not left ....what a joke..... what a rude lying member of staff. All of them actually. I called Supplier myself and guess what they had not been contacted untill today.... they sent one out right away by fed ex and gave me tracking number.....

3 items ordered, 2 delivered, Robert Dyas keep blaming their supplier for not actioning the issue.

My purchase is with Robert Dyas, their 3rd party supplier issues are not my problem, that’s a Robert Dyas problem to resolve and I am not being given any resolution other than we are speaking to our supplier.

The outstanding item is a £77 perfume gift set ordered 2 weeks ago, it is now 2 weeks until Christmas and no update or delivery tracking number has been provided.

I have requested a refund as a resolution based on the lack of delivery tracking number provision and my next step will be to contact the PayPal resolution team. Fortunately I made my purchase with PayPal.

I would strongly advise to purchase your items elsewhere, even if it cost a few £ more, dealing with Robert Dyas and Their customer services team is horrendous.

If/when a suitable resolution is found by Robert Dyas I will update, or update further with the action taken through PayPal.

Terrible customer service

Bought a 20foot inflatable waving snowman for garden as Christmas decoration. It arrived and the item was damaged the loop on upper side. One on five kind of loops was connected very loosely you could see gaps in stitching. And as soon as it was inflated the stitching burst and loop came away. I have been repeatedly reporting this to Robert Dyas customers service email address and there live chat. I have sent over 35 emails since 1st of December all with 3-5 images of the damage. I have had 12 emails back saying there's have been no images sent to them. Despite me having replies back from Robert Dyas showing the images. So somehow the Robert Dyas UK system does the automatic response email but it doesn't forward on the full email with images to the overseas far east customer care team. Claim they don't receive them.i submitted them to the web chat several times and somehow a manager found them today....Then they asked for more. I have been cut off by Robert Dyas Ryman staff over ten times in the last week. Livid doesn't come close to describe my mood. I had been a customer for over a decade. This will be my last transaction with them. The company is absolutely useless

Honestly, don’t bother using this company.
Ordered an airer which took ages to arrive, when it arrived it was damaged (completely bent on one side) took it back and told I will expect next day delivery. Still waiting 4 days later.

Orderin a chairs,waiting one week,when chairs is arrived i get different colour of chairs,ring customers service ask to return items back,still waiting one week for courier to pick up chairs,no emails,no any information.
Nor recommend,not professional

DO NOT take any notice of delivery dates , estimates , definite confirmations of delivery . It is absolutely laughable from the moment you purchase an item with a delivery date given, this was their last message apology attempt after 2 complaints :

We are writing to confirm that, after resolving the issue, the definitive delivery date for your item is 27/11/2025 (IT THEN TURNED UP ON THE 18th !)

everything i ordered arrived but i have been chasing a vat invoice ever since. Despite emailing, calling etc etc and many promises, including emails saying 'sorry your invoice is attached to this email' still no invoice attached. Always from a noreply email address so there is no continuity in support.

The website is broken - the link to my invoice in my account just will not work.

So - if you want an invoice - don't buy from Robert Dyas. I'm not sure what would happen if you needed warranty support on anything. I wouldn't want to rely on Robert Dyas for support at all.

Ordered an electric drying rack a week ago. Delivery should have been by last Friday. Nothing arrived and now it's a week later.
I've been told 3 reasons for no delivery so far by 3 different people:
1. Item was too large for Evri to deliver (it wasn't - just a fold up, lightweight drying rack)
2. Item was damaged in transit so it was returned to depot
3. The item missed a connection somewhere through the system
Clearly Robert Dyas and Evri have no system. Customer services at both are dire to contact - companies make it as difficult as possible to speak to a human and get the problem fixed.

I ordered a wood chipper, arrived broken, asked if they could just replace the broken wheel but no of course they couldn't. I then had to make sure I was in on an agreed date for them to collect it and they wouldn't replace until they received and logged the item back to the warehouse. So a month later I was advised of a new shipping date but it never turned up and the next day I got a refund!!!!! I was told to reorder it but it takes at least 5 days to receive a refund to make the purchase again for an item that's now increased in price. Sooo stressful and completely unnecessary waste of time! I phoned to complain and advised I wanted to make a complaint so the lady then just put me on hold and never transferred the phone or attempted to call me back.

Ordered 3 items from them. Wanted to return one, had to jump through hoops. One has still not shown and despite Yodel tracking and the company themselves informing me the package is lost, Robert Dyas is still informing me it is out for delivery!
I have been told 3 different things during my communication with them, they take too long to respond and they do not read emails - they just send templates which are incorrect.
I will never use this company again and I have a feeling once my return is collected I will have to fight for a refund as I have no faith in them at all.
They still have all my money and I only have 1 of the items I ordered on 10/10/25. Awful customer service.

Ordered a tumble drier. Robert Dyas and their delivery firm kept providing delivery dates and the item never arrived. Item was eventually delivered 2 weeks after ordering. I will never use this company again.

I had the worst experience ever online they sent me out fault electronic toastie maker that flipped my electricity then I had to get on the phone multiple times the customer service people are credibly rude do not go here try to make a complaint but the customer service lady done nothing but argue and refuses to do the complaint do not waste your money with this company never had such bad experience

My daughter ordered a shed 2 out of three packages arrived . 3rd package turned up at doorstep no notification of its arrival. The 3rd package the roof was for a different shed. My daughter has been constantly emailing them with no satisfaction. She wants them to take the shed back and have her money back however that seems to be a problem. .

I ordered a bin for next day delivery it didn’t come - the tracking number wasn’t real!!! so I rang customer services they assured me they had placed an order for a replacement “next day delivery” this was a Wednesday p but said it’ll come the Friday which makes no sense.
Friday comes suprise no bin I called and made a massive complaint was told they do next day delivery for it but it wouldn’t come until the Monday!!!!!

After a long phoncall- a fake tracking number and a fake screenshot to say my order was on it way!!! I finally got the bin but not worthy the hassle or the stress will never use this website again!!!!