River Island Anmeldelser 

Well Jess from River island twice now you have told me that you will look into it !!!! Thanks for nothing 🤬it’s been 5 weeks and NO REFUND!!!!! Disgusting from Robbing island

Never had any issues lovely cloths but a bit expensive, but you pay for what you get. Love the hand bags.

Still waiting for my money back for a parcel they never sent could this company get any worse in a word "NO"

Not the worst but not the best, overpriced for quality, also ordered a lounge set I am a size 6-8 as very slim I ordered a size 8 and couldn’t get them last my knees, Delivery however has always been on time!

I purchased over £200 of Xmas presents on a link from RIver Island to my email. There was an issue in that the discount option did not appear on the pay page.
I tried to refresh the page several times, but it did not appear as it always had at any other crime is used River Island.
However, I did commit the purchase assuming that because I’d going through the email link it would be applied at that point.
It was not as I saw from my invoice.
I immediately contacted RI, about this.
After approximately 10 days, they told me it was my fault and basically ‘TO BE MORE CAREFUL NEXT TIME’
Since it wasn’t my fault, I hardly see how I can be more careful next time !!!
Seriously, shocking, as I sent all evidence I could, but “ALLEGEDLY” because no one else complained, the assumption is the customer was wrong.
I feel I’ve been penalised for doing this on-line. I showed evidence of the email entitling me to this discount, but no customer service was shown at all.
Shocking and basically callous behaviour.

I would have given it -1 if there was the option. Absolutely disgusted with their on-line shopping returns policy. I ordered a matching outfit size 12 with 20% off if I spent £75+ which I did. I had to return the top and re-order a smaller size as it was way oversized. They charged me full price for the reordered top and would not honour the 20% off. Hopefully I will get my money back for the top I returned, but I won't hold my breath. I've now paid £19.40 and £24 for the same top, but haven't got either. Customer services were unhelpful and very rude, saying it's my fault for ordering the wrong size. I will never shop with this company again and will advise my family and friends not to either.

Please beware of online orders and check your bank statements. Two parcels returned at the post office included all items and only one item refunded from each parcel. I'am totally out of pocket and have been pursuing this with there customer services. The weight of each parcel is proof, but still they are continuing the investigations. JUST CHECK ALL OF YOUR RETURNS HAVE BEEN REFUNDED.

River island in Eldon Square Newcastle 10/10 for poor customer service I bought four items from store for my niece Christmas present told no gift receipt option as it doesn’t start for another seven days explained items are for Christmas girl on till no answer just stared blankly moral of story shop somewhere else

Überwiegend schlechte Qualität trifft auf schlechten Service außerhalb Englands. Es steht nirgends, dass die Retoure etwas kostet.

Best store going 👌 favourite store to buy from great quality affordable prices no complaints here

Ordered a few months back, very happy with my order. Packaging and delivery was very good too. RI sizes are quite generous I think. Only negative is! RI can be pricey.

Poor customer service in Wolverhampton store and over telephone. Purchased a top for someone as a gift end of July. I was not well so partner attempted to return top for me 3 weeks later, explaining my circumstances, he had my phone with e-receipt, item still with tag and my bank card. Knew it was a long shot but thought given the current circumstances (COVID) and my illness, they would refund or exchange.... NO! Today was my first day (Sept) out in town so I attempted to return the top myself only to be told that its out of timescale for returns. No where on my e-receipt does it state 28 days. The link on the email for returns policy does not work. I would have quite happily accepted a credit note or given the opportunity to exchange the top for something else. The woman in the store was rude and unhelpful and only gave me a number to phone customer services, the person I spoke to on the phone was no help either. Don't think I'll be shopping there again anytime soon, the clothes are obviously coming up as different size and they don't recognise there's a problem.

I’m sick of ordering from this company they’ve sent me an email stating that my parcel was delivered and it hasn’t been received I’ve emails them multiple times they ignore you and send you computerized emails back I have lung cancer and anxiety and it’s very confusing I would advise not to order from this company in this pandemic they are not a consistent company order number 64417769 if you could help me get back my disability money I’d be very greatfull these people do not read there emails

The manager She has brown face sorry for this explanation but I didn’t ask what her name she is very rude and racist. I would like to return my Skirt because it was rubbish fabric and she didn’t even listen to me . She said I washed it but I didn’t she had Block Head.
She is sooooo rude.

Disappointed brought a gift set from river island for my friends birthday , as it arrived the boxing was all damaged which doesn’t look the best when giving it as a present , I contacted river island and asked for me to return the product so they can replace it, unfortunately this was ideal as the present was for a birthday and I’m unable to leave my house due to covid-19 !!!

HÄNDE WEG VON RIVER ISLAND ONLINE BESTELLUNGEN
Leider muss ich ja einen Stern vergeben.
Retour war als kostenlos deklariert, aber:
Tatsächlich funktioniert der Rückversand mehr als umständlich über aramax, welchen man extra bezahlen muss!!!
Das ist ein unfassbar schlechter Kundenservice und ich fühle mich als Kunde ziemlich verarscht!
Außerdem finde ich es sehr irreführend mit dem beigefügten Etikett!

Ich habe direkt über RiverIsland bestellt, da ich eine schöne Bluse über Asos gefunden habe, die in meiner Größe nicht mehr vorhanden war. Über die Lieferkosten mit Bestellung war ich mir im Klaren, soweit so gut. Dann aber auch erstmal 3 Wochen warten müssen, bis geliefert wurde.
Mit der Qualität der Produkte bin ich glücklich, wirklich sehr schön. Leider musste dennoch einiges zurück, da es einfach nicht ausgeschaut hat oder zu spät kam.
Und dann: Das Ärgernis Retoure! Bei der Bestellung haben sie noch geworben mit kostenloser Retoure - ja aber nur in GB und Irland und das war überhaupt nicht kenntlich. Retoure kostet je nachdem wohl immer so zwischen 10 und 20€. Das Retourenmanagement über RI finde ich nicht günstiger und vorallem nicht einfacher, zudem geben sie Pfund and und kein Euro. Ich werde ab jetzt Produkte von RI nur noch über Asos o.Ä. bestellen. Schade!

Disappointing customer service and confusing "paperless" receipt policy.
The in store policy needs to be more flexible to those who have items, but don't have a receipt or is slightly over 28 days. I purchased a garment in store and the email receipt was sent to a different person by mistake who made by member of staff! My garment was brand new with tags, but the shop wouldn't exchange it as I didn't have my receipt and they couldn't find it on the system any more as it might of been past 28 days.. Went to email customer service live chat and still saying the same things, however I would of had my receipt if I would of received my email in the first place! I only wanted an exchange and I don't have any guarantees with my garment anymore in case a fault appears after wash ect. The shop refused to give me my paper receipt in the first place as strictly was saying they are going "paperless"! Apparently they have to give u a paper receipt if customer ASKS according to live chat assistant. I was fuming! I spend lots of money on the online orders and my wardrobe is mainly River Island clothes and bags and they refused to even help me.. Disappointing customer service. And I noticed that recently the sizing has changed or they don't make exactly how it should be, my usual size is rather tight accros the chest or way too big? And I'm talking about regular garments not oversized so that adds to another disappointing trips back to shop to return it back online. And I refused shop in the local shop purely based on staff refusing paper receipts for customers and making mistakes that I have no rights after all.

I purchased a pair of men’s trousers online, in the store, with the help of the shop
assistant as the store did not have the item in the store.
She mentioned that the item could be returned, as normal online purchases, for a full refund, if it was not suitable.
The item did not fit and so I returned it, via mail, at my own cost, using their labels etc.
It took approximately 14 days for River Island to send me a notification and a GIFT CARD in lieu of a refund to my card!!!!
Apparently the store assistant failed to inform me that if you make an online purchase in store, you have to return it TO A STORE to get your refund.
This is outrageous!!!
Last time I ever purchase anything at River Island. No wonder the High Street is dying!!