River Island Anmeldelser 

Appalling customer service. I ordered a checked shirt and it all was"despatched" When somehow i tracked my parcel and its was canceled. Tried contacting river island a few times. Dont reccomend river island.

I have been ordering from River Island for years plus as well as using their stores no problem at all excellent service just received a delivery everything perfect

Been waiting for a refund for items not received since 20th Dec 2021 and they continue to fob you off with excuses. Extremely poor customer service. Avoid like the plague

I spent well over £100.00 this week on my normal size jeans, or so I thought! so pissed, none fit me like my others, very tight to fasten & very, very uncomfortable, fit is appalling, I like to mix my jeans from different stores, you know what? I’m going to stick with American Eagle, Thank You, River Island? Your way down my list now.

First time ordered online from them, VERY DISAPPOINTED!!! I ordered shoes in Size 8 and Received Size 9 which was way big for me, tried to return at the beginning took them forever to send me return Label which was not FREE. Went to post office they told me from NY to ship will cast me $56 (Why I have to pay for the company’s mistake?!)and the shoes cost was $100 Had to call them to get a free shipping label the customer service personal told me “I understand you upset is nothing we can do” this is CRAZY
IF YOU FROM OTHER STATES STAY AWAY FROM ORDERING FROM THEM

Brilliant lovely staff in the Dunfermline , outstanding serivce .

I have a concern about a eBay seller how do I contact you about it

Ich habe eine Hose bestellt, die bei anderen Händlern in meiner Größe nicht mehr verfügbar war. Nach Erhalt der Bestellung fiel mir auf, dass es die falsche Hose war. Früher waren Retouren über die Webseite kein Problem und das Rücksendeetikett war beigelegt. Als ich die Retoure online beantragen wollte, wurde der Preis für die Retoure mit fast 12,- Euro veranschlagt! Hätte ich das gewusst hätte ich dort niemals bestellt! Jetzt habe ich eine falsche Hose, die ich nicht haben wollte! Ich werde nicht mehr auf RI bestellen!

Terrible service at the Meadowhall store in Sheffield. Tried to return a faulty item, worn only 2 times . No receipt as i never received the email copy ? Was told I could only have a sale price back even though it was much less than I paid . Was made to feel like I was trying to get something I wasn’t entitled to .
Will never purchase from this store again . Please ask for a paper copy of your receipt!

Shouldn’t even rate my experience with one star but had to, to continue, I have just returned home from a visit to my local River Island Store in Widnes and to say the least I am appalled with the total lack of customer service with shop assistants huddled in groups ( laughing and joking) whilst potential customers are looking for assistance. I stood for 15 minutes waiting for service and was ignored several times, when I did manage to attract an assistants attention she told me she was busy on the radio and walked away without offering any form of help, there were a number of customers all looking for help, to no avail.
In these times when companies are struggling for business isn’t it time somebody taught your staff all about customer relations, perhaps then your tills would be ringing more often

Items were ordered in November. Collection point refused to accept item. Item returned to River Island.
River Island then advised me that I have to wait for item to be processed (10 days) then I’ll receive a refund and have to re buy items which, by that stage, will not arrive for Christmas.
I spoke to the collection point store owner and he stated that they had not been accepting parcels since Covid yet River Island provided this address as a delivery option.

Yesterday I was with my bestie we were served with a wonderful assistant. She was so helpful ordering us some clothing online . Her name was Emily. She was brilliant. I am so happy with her help and kindness. I cannot wait to pick up my jeans from this store. I will be calling here again very soon too.

Worst online delivery service ever wasnt Next day as paid for was wrong item and took 25 days to get a refund for there mistake and wasn't refunded postage and cost 9 pound in phone calls will never ever order from them again or use them very very stressful stay away

Poor service. First time ordered with River Island and will be the last. Ordered last Friday 22nd October despatched Saturday 23rd October. Royal Mail tracking still says Despatched 23rd October. Dress not received. Message River island to chase no response.

Just had to contact customer services regarding a returns. Spoke to an assistant, Ellie who could not have been more helpful and friendly. Pity all customer services are not as helpful. Well done !

Love the shop usually but customer service is very bad and marketing is a rip off. I received an email offering 10% if I spent £50. I spent £105 and did not get the discount despite putting in the code. I emailed a complaint and got a standard reply which was not even relevant so they obviously hadn't read. The next one said it was because I had ordered a sale item. The sale item was £20 - the other 2 items were full price and totalled £85. Totally unreasonable and would advise everyone to beware of their promotion emails and advertising!

Third order Not to arrive on time. I ordered Tuesday and paid extra for premium delivery as I’m going on holiday. No order arrived and I’ve to go the airport. Extremely disappointed in River island Especially as this is not the first time to happen

Ordered next day delivery but arrived 4 days later. Call to customer services has cost me £5 which I personally feel should be refunded as they tried to keep me on the phone longer than what was required. The low score is based on customer experience not the item received however I will not be placing any future orders, as you are unable to guarantee delivery on time and charge an extortionate amount when phoning. Looking at your reviews it speaks volumes!!

The price of their bags are not overly expensive depending on your budget but from the average price being £36.00 you would expect them to at least last 6 months to a year. Not mine, i brought my small satchel bag on 21st August 2021 and not even a month later this bag is behaving like i had it a year. Bits of the designed edging coming off (which i must add looks like it was stuck on with glue). Such bad quality and what a pitty as it is such a nice bag but due to the quality River Island have let themselves down and i wont be buying a bag from them again. I would have preferred that they do the work properly and charge that bit extra. It sometimes does prove that in the long run if you buy cheap you spend more and if you buy expensive you pay less.

If I could have rated them 0 or less I would have done!

I placed an order in store - the girl put in the wrong address so my order was sent and delivered to an address in Wales.

After numerous conversations with Customer Services, they finally agreed to give me a refund. And that's it. No compensation for the hassle, time wasted, phone calls, emails and the fact that the items i ordered are no longer available.

They then agreed to give me something as a gesture - a measly 10% off my next order but only off FULL price items.

This Shop/company is beyond a joke. I will never shop here again. I usually shop at ASOS and will continue to do so after such a shabby experience.

River Island used to be my favourite shop but not anymore , ordered something online to be delivered to my local store . After picking it up got home to find the totally wrong item in bag. After speaking to customer service was told the item out of stock .
Why did I bother even looking on the website , won’t be doing it again