Rimmer Bros Anmeldelser 159

When the web picture of a rotor arm shows embossed letters LUCAS and numbers and is sold as genuine Land Rover, then you might expect to pay £19.87p. When it turns up in a Land Rover bag but matches exactly the aftermarket part being replaced - costing £3.64p, how would you expect a retailer to respond? If it is to take down the picture (evidence) and stone-wall your questions, then use this company. Money was refunded but I have now paid postage in both directions.
To Rimmer Bros. Read your own mission statement.

I recently Purchased a "OEM Starter Motor" from Rimmer Brothers for my P38 Range Rover. When it arrived the unit itself was clearly marked "remanufactured in Poland" I contaced Rimmer Brothers regarding this and they told me that "remanufactured" actually meant new! that it was a new part manufactured to OEM spec by a third party. The unit was a Valeo so I checked on there web site where it clearly states that their remanufactured starter motors are based on used units that they overhaul. I recently Purchased a "OEM Starter Motor" from Rimmer Brothers for my P38 Range Rover. When it arrived the unit itself was clearly marked "remanufactured in Poland" I contaced Rimmer Brothers regarding this and they told me that "remanufactured" actually meant new! that it was a new part manufactured to OEM spec by a third party. The unit was a Valeo so I checked on there web site wher it clearly states that there remanufactured starter motors are based on used units that they overall, you can verify this for yourselves on the Valeo UK web site.
Rimmer Brothers still refused to agree that they had supplied me an actual "Remanufacured Part" insisting it was "New" even though I did not ask for a refund (although i would not have bought the part had it been marketed as remanufactured), only that they should clarify the descriptions on their web site and admit they had misrepresented the product. So Beware Rimmer Brothers are clearly not afraid of mssrepresentation in order to get your business.
This is a shame as I have had 10 years of pretty good service from them. Never again!!

very bad service, with very low quality, and chinese items
i don't recommend , try other pro companies.
Replying to your feedback:
i didn't talk about the plating and chroming, what i mentioned is the silicone layer you applied to the rim to make it tubless. this you didn't mention, please provide some info about this product

I needed to replace the clutch 'master and slave' cylinders on my Triumph Vitesse. On pricing the items with Rimmer Bros on line, I found that the cost for both parts would have been about £150 (EXCLUDING POSTAGE!!).
It turned out to be cheaper for me to get 'Anglian Triumph' of Ditchingham, Norfolk, to actually supply and fit both parts.
Bearing in mind that their 'reasonable' labour charge was £70. The total cost of the job, including vat was only £138.
So what on earth is the 'profit margin' up at 'Rimmer Bros' ?????

This is the best company I have dealt with EVER . They run a modern company but with old school values . NOTHING is to much trouble and they take the time to source the parts you need . I've been ringing them a fair bit the last 2 weeks to get bits for my wifes aged but mint Rover Metro and they have been a great source of knowledge throughout .

Items are very well packaged and always arrived the day after ordering ...perfect . I really cant praise this company enough , Top work :)

Best supplier I have worked with. I am in the US and ordered over $3000 worth of body panels, gearbox parts, gaskets, and trim. The entire order was filled accurately and timely. There was one part that was not available (aluminum valve cover) and I was promptly notified and given the option of shipping without the part or waiting for the back order to be filled. All of my parts arrived quickly and in flawless condition including six body panels. The packaging was amazing considering the trip they went on. Every part was there and some very high quality parts compared to what is available in the US. The service and quality are worth dealing with a company 5000 miles away. Its too bad I had to deal with DHL.

since I placed my last review about rimmer bro I have been in contact with one of the managers. he could not have been more helpful. he was apologetic and quite helpful. he said he would do to try to put thing right, and true to his word every thing arrived just now at no extra charge. why does have to be that we can not get the service we pay for unless we make a fuss? anyway thank you Andrew, or was it Chris,for putting things right

Placed two seperate orders on the first of May. Rimmer bros packed both orders together as one, even though i paid twice for shipping. One half from each order is missing. I send an email three days ago and still no answer. Can not get through on the phone the few times I tried and if I try to start a chat it says the operator is gone. Now I am missing parts for two cars and only silence from Rimmer bros.
Not what I would call a serius retailer. I will warn everybody in the danish mg rover club against this company.

I`M NEVER USING THEM AGAIN...EVER!!!
Phoned their parts department described the door handle with the model and year of manufacture. I was sent the wrong handle by whoever I paid. Phoned them again and they asked me to strip down to the offending part and take photos. Phoned them again after explaining what the problem was and they end up accusing me of ordering the wrong door handle! I tried to explain that their chap recommended the handle that was sent. All this is leading up to it being my fault, therefore to return at my expense. I hung up after I was accused of ordering over the internet for the third time.
The second part turned up after I spoke to a different expert and he asked for the chassis number...the first chap didn`t ask this!
There`s plenty out there happy for the custom with a great, helpful and knowledgeable service.

I don`t want to spend my day off arguing with liars.
If your system says I ordered over the internet then it`s been edited to do so.

Efficient service and parts were as ordered
Very satisfied

Very good site with a lot of choice of parts, quick answers, fast and reliable shipping.
Site parfait pour entretenir les voitures anglaises, réponses rapides, envois surs et rapides, SAV parfait et rapide, un exemple à suivre pour les concurrents

site parfait, très bonne communication, réponses rapide aux questions.
pièces de très bonnes qualités. Livraison rapide.

Fantastic service ordered Yesterday arrived this morning, can definitely recommend this company & will be using again.

Ho acquistato più volte parti di ricambio per la mia Triumph spitfire, non si può dire che siano economici, ma sono in linea con gli altri. Spedizioni in tempi ragionevoli, mai un problema

I´ve got the best service and price , for my spare parts ever.
I am rebuilding a Triumph Spitfire Mk 1 1964, and it needed most of the body. Got everything from RimmerBros, quickly and very fine price.
Max 3-4 days delivered in Denmark. :o)

Worthless!! Very first time I tried to use them, the part showed in stock I ordered it, paid for it. 4 weeks later no part, no correspondence - nothing. So I called them, Dont have the part, customer services will call you about the issue. Customer services calls me "well you cant have been that desperate for the part as you have waited four weeks to call". first & last time I will use these miserable timewaster. Go to the scrapyard you will get better service!!!!
As to this cr@p response below, which is wholly ficticious. I accepted the replacement even though it was in green, but they wanted to stiff me for more money - Rimmer Bros - I figured out why they are called that!!!

Despite using this company on many occasion and wrongly assuming we were a valued customer, they are not a good company to deal with when things go wrong. Will not accept that there may be a default with their parts and are not willing to negotiate or compromise. The member of staff we dealt with was very unhelpful and rude. Can not seem to speak to a Manager. Terrible experience, will not use this company again.

The item I bought was fine and transaction fine but they then refused to refund VAT. Despite many emails they quite rudely refused the refund.

Rimmerbros belongs to the best companies for spare parts of English cars. I myself have a Herald 13/60 Convertible and A Spitfire in 1500.
I Can only recommend Rimmer Bros.

I ordered components for my Triumph Spitfire. First of all the price was lower than at the other webshops. It was also easy to find the right parts for my model of the Spitfire (MK4). And it took less than 24 hours from the time I ordered on the webpage till I had the parts - and that included delivery from UK to Denmark.

Very impressive! I will be back!