Rimmer Bros Anmeldelser 159

I am based in Portugal and since Brexit have experienced delays in receiving goods from outside the EU. Prior to ordering I contacted Rimmer Bros, explained the situation and was assured that they offer an efficient and prompt service for this situation. I placed my order and paid. On 18th March I received a message saying py order had been sent. To this day (2rd June) I have not received anything. I have repeatedly contacted Rimmer Bros without satisfaction. In May I asked to cancel the order and receive a refund, I was told this was not possible. Any business with public interface relies heavily on it's staff, I believe Rimmer Bros should be very comcerned at this time. I have since ordered the same part from Betaset in France and received it in three days.

Shipped four wheels to US. A week after delayed delivery I got an invoice from freight carrier for 945 USD for tariff charges for delivering Chinese sourced wheels, effectively doubling the cost of wheels

There was, and is, no mention of country of origin in Rimmers description. Had I known this, I would have reevaluated purchase. Not happy at all.

I have used Rimmer Brothers for parts for a variety of cars for over 30 years - they have a good range and although not always the cheapest, the parts supplied have always been in good condition and carefully labelled. The delivery is speedy and communication is excellent. I would recommend them wholeheartedly.

Ordinato un pezzo per una MG fuori produzione. A parte i prezzi folli per l'importazione in Europa, il mio ordine risulta processato ma non ho notizie. Il servizio clienti, dopo aver chiesto informazioni svariati giorni dopo, mi fa notare che mancano dati (che ho inserito in fase di registrazione sul sito) e che mi avevano chiesto questi dati via mail (mail mai arrivata, nemmeno in spam).
18 giorni dopo l'ordine, non so nemmeno se è stato spedito, e l'auto è in mezzo all'officina che occupa spazio.

Les adquirí una llave para MG ZS que coincidía con el código de mi llave original. Sin embargo, descubrí que en la descripción se especifica que es válida únicamente para MG TF. Aunque visualmente es similar a la mía, el espadín está invertido. La única llave compatible que ofrecen es una de Rover, que en España se puede encontrar fácilmente por 15 €. Esta llave, por mi parte, ha supuesto un coste cercano a 40 €, incluyendo aranceles y otros gastos.

A pesar de haberles enviado numerosas fotos y vídeos por WhatsApp para comparación, inicialmente insistieron en que intentara introducirla en el contacto, afirmando que funcionaría incluso estando invertida. Finalmente, al enviarles un vídeo demostrativo, reconocieron que no era compatible. Aun así, me sugirieron adquirir la llave Rover compatible, lo que implicaría un desembolso adicional, elevando el gasto total a unos 80 €.

Lamentablemente, el servicio ha dejado mucho que desear, tanto en la atención al cliente como en los tiempos de envío. De hecho, una placa de cambio que pedí a Honda Francia llegó mucho más rápido que la llave que recibí de su parte. Por estas razones, considero que no merece la pena realizar compras con ustedes. Recomendaría buscar en desguaces, una alternativa que, sinceramente, resulta más práctica y beneficiosa. Si pongo realmente lo que pienso me vuelven a eliminar la reseña así que imagínate. Esto está muy suave

Always been impressed with Rimmer Bros. Parts dept seem polite and knowledgeable for fairly recent Land Rover Parts. Bits arrive in good time (UK) and at reasonable cost.

Ordered the part I wanted from a photo on website which was the same as the part I was replacing. Never put my car details in as it’s modified so parts not always standard, Paid for the fastest delivery as need it for this weekend and when it arrived they had sent a different version of the part. I ordered a square flange with no spacer and they sent me a round flange with fixed spacer. Yes it may be technically the same part but it was not the part in the picture and not the part I wanted. Customer service useless all I got back was it will fit. if I wanted the round version I could have got it far cheaper elsewhere. Will never use again and will not recommend

I purchased a set of pistons for my 69 MGB on a Tues, the price was great and they arrived in Vancouver BC Canada on the Friday.

On 16th January 2025 I purchased an updated 3/4 anti roll bar for my MGB roadster along with new poly bushes. However I omitted to order the fitting brackets and the appropriate end clamps and enquired as to which type of clamp was required and It was confirmed that it was part number AHH6546K. This duly arrived and was found to be incorrect and too small. After a deal of emailing I received a reply which I found to be rather unhelpful and somewhat disingenuous stating that “we advise the kit is correct for 9/16” Ø roll bars, not necessarily for the ¾” Ø. This supplied kit would have to be modified to fit the ¾” bar as the correct part Pt. No. AHH7928 is no longer available.” This was after I clearly stated I had just purchased the 3/4 bar! and had requested advice. I have now undergone the excessively vague and protracted returning of the wrongly advised parts at cost to myself and await the refund. No mention of apology or offer to pay for postage except one for replying to an earlier email which was a reply to a person I have never heard of! Given this was a part of several traced emails it leaves one with very little confidence in the customer care of this business and indeed it has now cemented my intention to never use Rimmer brothers again! Which is rather ironic since my first negative experience with them was reviewed by myself on trustpilot but rather stupidly I chose to try them again! How wrong can you be? The long one star rating shouldn’t take Sherlock long to figure out!
Incidentally, the correct clamp for a 3/4 bar IS available and I have just taken delivery of them from a business who know what they are talking about and who treat their customers with courtesy and efficiency!

The part that I ordered would take four weeks for delivery, OK. After this time had passed and no part I asked for an up-date only to be told that they had cancelled the order but forgot to tell me. This will be my last dealing with Rimmer Bros.

If I could I would put 0 stars.
I ordered 8 flywheel bolts and 8 crank seal bolts and paid for special delivery required to put an engine back in. The delivery was quick however there were only 7 of each bolts in the delivery as they didn’t have enough in stock - this was advised only on the delivery note.
Surely Rimmer Bros would call and explain they weren’t available, but they didn’t, very inconvenient when you have an engine out of a vehicle! And customer service not interested and don’t offer any help or a delivery cost refund.

Ordered 2 Trunnion bolts. After nearly 4 weeks, still no bolts. Paid for airmail and after being told it'll take 2 to 3 weeks . Never happened. Now i am being told that airmail from UK takes up to 50 days.
No one else has those bolts in UK. So they must be lying about having them.

Very deceitful people. Web order number is : 1189261

Very disappointed with Rimmer Bros.
I ordered 4 caliper mounting bolts. Total value including vat and shipping - £76.
A week later they have not been dispatched.
Apparently, they were not in stock. Their website states they are in stock and the confirmation email stated they were in stock.
I have cancelled the order. I expect the refund will take longer to process, we’ll see.

I stopped using Rimmer Bros. some years ago when I found the quality of their products were not up to standard. I thought I'd give them another chance recently & ordered a part; received an email the next working day telling me it had been shipped & the delivery company would sent me a link to track it's progress. Then nothing. I rang Rimmers 6 days after placing the order & was told "sorry about that; we've been having trouble with our tracking". Spookily, within hours I got an email from Amazon, telling me they had the part and would deliver it the next day. Would that have happened if I hadn't rung?... I can't comment on the quality of the part, because I haven't got it. Even if it's up to scratch when it arrives, I won't be going back to Rimmers in a hurry when there are better companies out there.

Telephoned today about a part and was spoken to like a piece of dirt

Ordered on the Saturday and came Monday 2 o’clock. Great service and great price. Thank you. MG Rv8 owner.

I ordered 20 items they came in a reasonable amount of time from England to Canada No hinges everything arrived without issue. I felt the need to write a review as I seen many negative ones and believed that they were being over dramatic. I believe I paid a fair price and received a good service. Thank You Rimmer Bros.
Cheers

Bryson

The quality of the goods was very good, but the delivery took far too long. This is particularly disappointing, as it was expedited through Amazon, who are quick enough to deliver their own items

une commande de 238 euros et les frais de livraison inclus, mis sur le fait ,ont ce retrouve avec une livraison UPS de 120 euros cherché l erreur ou plutot l arnaque 0000000000000,,rien n est claire avec ce site sur les frais d expedition surtout quand il voient l adresse et le pays,ils ont tuer la poule au oeuf d or alors ne vous faite pas bai...... comme moi passer votre chemin au moins les chinois assure eux

Des voleurs... commande livrée incomplète. 8 mails de relance sans une réponse de leur part...
Bref, pas très sérieux...