Alles was man bestellt wird schnellstmöglich geliefert ich habe schon mehrmals bestellt und immer ist alles gut gelaufen. Selbst bei Problemen wird geholfen und spezielle Bestellungen die nicht auf L... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Bonjour, cette avis de une étoile car nous avons 2 vélo top012 qui on 3 ans et ils ont 600km et déjà en panne d'écran LCD garantie dépassé, leurs utilisations sont en loisir promenade bien loin de fai... Vis mer
Selskapet har svart
Good service and rich bit take contact to me to confirm that i can have right parts. Guick delivery from there to Finland. Jari Isomäki. Nokia,Finland
Selskapet har svart
Lieferzeit wurde eingehalten, gut. Verpackung, lausig. Scooter mit minimal Styropor und Plastikhüllen eingepackt, nur 1 Karton, der auch durch den Lenker an einer Stelle ein Loch kriegte. Kein Manua... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
RICHBIT comes with a halo, and anyone who can ride a RICHBIT bike can get the blessings. RICH is not only reflected in material life, but also in spiritual life, and will accompany you to a wonderful and rich life. BIT is a little bit. The so-called life is very long. It is necessary to slowly feel and discover, and record and cherish it a little bit. Time passes, lost, and let RICHBIT take you to find life better, discover truth, goodness, beauty, and discover wonderful life.
Kontaktopplysninger
FLAT/RM NO.6 ON 12 FLOOR WEALTH COMMERCIAL CENTRE, 0000, Mongkok, Hongkong
- +86 15901138693
- support@richbit.com
- richbit.com
3,9
Bra
32 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No customer support
No customer support – has the company stopped operating?
I received a replacement M980 battery with the wrong connectors, making it impossible to install on my bike.
I then tried to purchase either the correct battery or a compatible battery mounting plate, but neither appears to be available on their online store.
I have contacted five different people within the company and received absolutely no response. Even their official contact email, info*richbitebike.com, returns an error message and appears to be inactive.
At this point, I am seriously wondering whether the company is still operating. Selling products without providing compatible replacement parts or any functioning customer support is extremely concerning.
I would strongly advise potential customers to check whether after-sales support and spare parts are actually available before purchasing.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Richbit
Dear James,
Thank you for bringing this to our attention. Please rest assured that our company is fully active, operating, and committed to supporting our customers. We sincerely apologize for the frustration you’ve experienced regarding your M980 battery connectors.
We take after-sales support very seriously. We searched our system under the name "James Arthur" but were unable to locate a matching order or previous support ticket. We also want to ensure you have our correct, active customer support email: support@richbit.com.
We want to make this right for you immediately. Could you please reply with your Order Number, along with a photo of your battery connector? Our team will prioritize sending you the correct compatible mounting plate or adapter right away.
Best regards,
RICH BIT Customer Support Team
Svar fra Richbit
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a great overall experience. Happy riding!
Svar fra Richbit
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a great overall experience. Happy riding!
Qualité défectueuse
Bonjour, cette avis de une étoile car nous avons 2 vélo top012 qui on 3 ans et ils ont 600km et déjà en panne d'écran LCD garantie dépassé, leurs utilisations sont en loisir promenade bien loin de faire de la descente en montagne, geste commercial 5% sur l'achat de l'écran ou j'ai été obliger de passer une commande supérieure à 100€ pour bénéficier de la remise. Je ne conseille plus cette marque autour de moi ! Dommage
22. juni 2026
Svar fra Richbit
Bonjour Vincent,
Nous tenons à nous excuser sincèrement pour ce malentendu. Le code de réduction de 5% que vous avez utilisé est un code général automatique configuré sur notre site pour les commandes globales, et non un code créé spécifiquement pour vous. Ce n'était absolument pas notre intention de vous pousser à acheter d'autres pièces de rechange.
C'est un simple problème de communication : si vous nous aviez contactés avant de valider votre panier, nous aurions supprimé ce minimum d'achat de 100€ avec grand plaisir pour vous aider. Nous sommes une équipe humaine, toujours ouverte à la discussion et prête à accepter les remarques pour nous améliorer.
Nous regrettons que vous ayez validé cette commande de manière frustrante. Nous vous rembourserons 19,00 €pour réparer notre erreur. Maintenant que cela sera résolu, pourriez-vous modifier ou supprimer votre avis?
Nous espérons que vous accepterez nos excuses pour ce problème de communication et que vos vélos vous apporteront encore beaucoup de plaisir.
Cordialement,
L'équipe Rich Bit
I have been waiting 5 weeks for parts…
I have been waiting 5 weeks for parts on a $2,000 bike that I bought 1 year ago. Super disappointed with the delay on parts as it's summer and I'm missing out on very valuable time on the bike I invested in. Very disappointed and hard to recommend this brand to anybody . Call me for the full explanation 971-416-2237. The feedback may increase your profits and future reputation.
12. juni 2026
Svar fra Richbit
Thank you for your feedback. Upon review, we found certain inconsistencies in the information provided, which raised concerns regarding its accuracy. While we initially proposed canceling the order and issuing a full refund, you kindly opted to proceed with the purchase and agreed to an extended delivery timeline. In response, we conducted a thorough parts compatibility assessment—including verification against the specifications of your bicycle, a model manufactured five years ago—and successfully sourced the correct spare parts to ensure full functional and dimensional compatibility.
Strong, Quick,comfortable, all ok.
Lieferung ok, Service ok.
Performance ok.
Schöne Grüße
Rudolf
1. juni 2026
Livraison assez rapides
28. april 2026
Ich bin ein sehr zufriedener Kunde
Alles was man bestellt wird schnellstmöglich geliefert ich habe schon mehrmals bestellt und immer ist alles gut gelaufen. Selbst bei Problemen wird geholfen und spezielle Bestellungen die nicht auf Lager sind und angefertigt werden müssen werden schnellstmöglich bearbeitet. Ich bin als Stammkunde sehr zufrieden. Vielen Dank für die vielen Bestellungen die gut gelaufen sind.
20. mai 2026
Bonjour vraiment toute le service…
Bonjour vraiment toute le service client sont formidables bonne continuation
18. mai 2026
Very nice e-bike !
29. april 2026
Hat alles super und schnell…
Hat alles super und schnell funktioniert. Würde jederzeit wieder ein Ersatzteil bestellen.
7. april 2026
perfeto todo eslo qe yo keria gracias…
perfeto todo eslo qe yo keria gracias austedes puedo cojer mi bicicleta eletrica un 10 austedes
30. mars 2026
Svar fra Richbit
Genial, ¡gracias por tu reconocimiento!
I have not received yet the purchased…
I have not received yet the purchased after a month
25. mars 2026
Svar fra Richbit
Estimado cliente, el motivo de la entrega fallida es que no siempre está en casa, causó demoras.
Good service and rich bit take contact…
Good service and rich bit take contact to me to confirm that i can have right parts. Guick delivery from there to Finland.
Jari Isomäki. Nokia,Finland
26. mars 2026
Svar fra Richbit
Great, thanks for your acknowledgment!
Good so good good
19. mars 2026
Qualité de fabrication à revoir ...
La pièce commandé est bien arrivée mais la qualité de fabrication laisse à désirer ... cela ressemble à de la fabrication additive avec une imprimante 3D de première génération.
Je suis déçu car c'est j'étais habitué à mieux de la part de la marque.
13. mars 2026
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