Retro vGames Anmeldelser 207

Purchased a Playstation 2 paid extra for memory card and controller. Received a Playstation 2 from an ebay seller meaning they gave my information to someone not from their company(nowhere on their website states that). I did not get the controller, memory card or any of the power or av cables. The item is disgusting and there are bug parts in the ports so i wrapped it. After i contacted support they sent ne the power cable and av cable but again no memory card. I was told I had to plug playststion in to make sure it works...umm no because there are clearly roaches in the console and i requested my money back. They have refused and are now not replying back to my emails. Do not waste your hard earned money with this company.

I ordered what I thought was a Nintendo new 3ds xl but when it came in it was a LL and I look at the post again and have to scroll down past the picture that says it’s an XL and the title that clearly says Nintendo New 3DS XL and past the payment option to find out that it says it’s a Japanese LL variant that was modded to English. Plus the ds came in rough shape and for over 300$ I expect something a little better. Customer service was no help either and said that they clearly state that it’s an LL which they don’t and they won’t let me return it even though I’m within the 30 days for returning it. What a joke.

Bought a ps2 and San Andreas bundle payed 314$ for the items and faster shipping. 6 days later order still processing. Cancelling required “admin” approval. Their phone number goes to a voicemail but never a person. Called my bank to dispute the charge. Don’t buy from this scam site!!!

Deleted, reviewed wrong business.

If I could give a -1 I would. Purchased a PS3 console on Feb. 6 and didn’t receive it until Feb. 27. Hooked the console up, put in a game just to find out that the disc reader wasn’t working and that after on 3 minutes of turning the console on, it was extremely hot. Called the “customer service” number and was informed to put in an email what was wrong and that I wanted a full refund. I then was told that it was going to take up to 72 hours/6 days before I got a response from anyone about the refund. Called “customer service” back and could only leave a voicemail even though I had an option not not, kept call after sending another email and let them know that I was going to get in touch with BBB about their lack of communication and interest about resolving issues with their products and finally talked to someone only to have them tell me that if I don’t hear back from someone in another 48 hour to call back! I WOULD STRONGLY SUGGEST DO NOT DO NOT HAVE ANYTHING TO DO WITH THIS MERCHANT!!! They are incompetent and do not believe in customer first!!!!!

This company is horrible to purchase from. Packaged game system was broken in many places. There was plenty of bubble wrap to completely wrap the item several times but they just threw it all in the box. The website advertised specific colored controllers and I got random colors. Was missing a controller. Imagine my daughters face seeing her system in shambles when opening the box. The customer support phone number just goes strait to an answering machine despite being within operational hours. The company isnt BBB verified and I should have know this would have been my experience. This company SUCKS!

Hello, placed an order on February 2nd. Said it was going to be here by the 18th. Still have not received it. Email customer service several times. Got no firm updates. Would like someone from the company reach out to me

They take your money and don’t ever send you anything. Crooks. How this place is still allowed to operate is sickening.

DO NOT BUY FROM THIS COMPANY. Thier products are often not functioning and their customer service is non existent. I purchased something from them almost a month ago and it doesn't work. I have been trying to return this thing for almost a month. They don't answer the phone or return voicemails or texts. I will never buy from them again.

I purchased a N64 bundle as a Christmas gift and they sent a broken machine. After a month and a half of getting this fixed, they have still not fixed the problem and have gone ghost for the last two weeks. This business is terrible and does not deserve your money, time, or stress. Clearly this is a recurring issue. I filed a complaint with the Better Business Bureau and suggest everyone with a bad experience do the same.

absolutely disgusting business. sent me broken products and since they are just a drop shipper they charged me much more than the product should have been (the actual shipper included a receipt). do not give your money to this scumbag

This is just a dropshipping scam - they buy an eBay listing and tell them to send it to you, and keep the difference in price. I know because I received a package that had info for an eBay shop both on the return field and on an inside card. RetroVGames doesn't actually do anything themselves, they take advantage of people not finding better prices and rake in the free cash.

This website sucks. My stuff didn’t work. I ordered a Wii and a bunch of games and stuff to go with it. It took 6 weeks to receive my items in separate packages. They had no problem responding at the time being and said I can ship my order back in full and receive a refund. I’ve been contacting them non stop for a full month and now they are having a hard time replying since they received the items and don’t want to give me a refund. The only times they have replied is to ask for me to tell them what items I sent back as if they never picked it up from usps and went through it. Completely unprofessional and no one should order from here.

If I could give it 0 stars I would. I rarely review any companies, but with Retro Vgames, it's been a horrible experience. Charged mid range for the products I received, with extremely low quality return. One of the games I ordered didn't even work and they were planning on sending it back to the seller so they can potentially use it to scam again. When communicating with the customer service, they "lost" my communication thread 3 times. They are a awful company, and I wish I didn't have to say it.

Bought two "refurbished" Wireless PS3 Controllers from Retro V Games on Dec 26, 2025 (order #710697)—website promises 1-year warranty and 30-day refunds. Arrived Jan 3, 2026, and both were trash out of the box: one with ghost inputs firing random buttons, the other with a floating left thumbstick that drifts.
Emailed them Jan 4—no reply. Called their line (423-873-8768) multiple times (Jan 8, 20, 26); it loops voicemail and hangs up. Got two dodgy callbacks from a masked WA number (206-589-3852) saying "wait longer" and blaming "spam folders," then a Jan 21 email asking to resend "lost" info (while replying to it). Crickets since.
This is straight-up fraud—drop-shipping items without testing, then dodging accountability. Avoid like the plague; I'm out $98.16 and escalating to BBB/Amex. Do not buy here.

Since they're affiliated with RetroFam, they get this review as well.

This place is a joke. I ordered 2 Nintendo 64 games and a memory pack. The games arrived and we're authentic, and nicely cleaned. However the memory pack was missing. I've have since been emailing them daily from both of my email addresses and calling twice a day, they never answer the phone, nor do they reply to emails. I also found out about Price charting after the fact, and saw that they also are very over priced on almost everything they sell. Buyer beware, IF you actually get what you order, it'll be cleaned nice and function, but apparently that's a big if

Ordered an N64 bundle with a collection of games, while there were some discrepancies, they were addressed in a professional manner and i received all my packages. I 100% Will be buying more retro game bundles in the future from Retro V

💩💩💩💩💩this is the only 5 decent enough to give this company! Total scam, so called customer service doesn’t exist. I ordered 2 products and are unopened and cannot get in contact with anyone. Shipping took forever but I must say getting emails to lure you to buy more products is spot on. Dumb of me not to read all the reviews. Don’t waste your money!

Do not buy from this company! They are scammers and you will regret it. I purchased a ps2, guitar hero, and guitar on December 14, 2025. Paid for expedited shipping and they still have not sent me everything. I got sent a crusty old ps2 that was covered in dust that was also missing the video output component. Customer Service told me to test it out but I cant because the part is missing. All the attempts to contact them are not working. This place is a joke. They are 100% scam artists. Do not buy from them. Im out 300 dollars. Im writing this on Jan 11, 2026 so you can understand how long I've been waiting. UPDATE: finally got the rest of my order January 23, 2026 with no customer service updates or anything.

Placed an order and it’s way overdue on shipping. Nobody will respond to email or answer the phone. When they do it’s an automated message. AVOID!!!!!!!