Retrosystem Anmeldelser 

I purchased one of Retrosystem’s premium retro gaming packages in December 2022. Over time I ran into repeated issues with updates, downloads, access to content linked to my package, and getting certain systems working properly.

The biggest issue for me was the support. I contacted support through Discord several times with reasonable questions, especially around access to downloads and updates. My last support message was in April 2024, and after not receiving a proper response or follow-up, I eventually gave up and looked elsewhere.

I understand people can be busy, but when you have paid for a premium package, support matters. If a customer raises genuine issues and then gets minimal replies or no proper follow-up, that is poor service.

The basic system worked to some extent, but some systems, especially PS3 and arcade-related setups, were frustrating, and the lack of support made it worse. In the end, I bought another system elsewhere because I no longer had confidence that the issues would be properly resolved.

I am leaving this review now because the experience was never properly resolved, and I think it is fair to share my honest experience as a paying customer.

Based on my experience with poor follow-up, unresolved access/download issues, weak support, and ongoing technical frustrations, I cannot honestly recommend the service.

**Update – 20 August 2026**

Following Retrosystem’s response, I contacted them directly on 30 June 2026 by their sales cotact email, using the contact address they provided, with my original order details as requested. I asked for clarification regarding my previous 50TB premium package and current access.

Unfortunately, I have received no response or follow-up.

They stated that their platform and support processes had improved, but based on my recent experience, I have not seen any improvement in support or follow-up.

Great, responsive support with a great community and trustworthy providers. I've been a customer for several years now, and have had nothing but a great experience! The product(s) are extensive, and well put together, and updates are regular as well. I have no regrets, and no complaints! I've done several updates over the years, and every interaction was without issue. The discord community is very helpful and knowledgeable, and the host is very responsive and very interactive on all threads.

Top class all round: great content, super support and always kept up to date. Full access guarateed. Thanks

Unreliable and Misleading

I purchased their membership expecting access to the advertised 300 TB Retro Arcade collection. Instead, without warning, access was suddenly limited to a 2 TB file, which is nowhere near what was promised.

The explanations given were unconvincing, including claims that they were worried about Chinese companies stealing their business. This raised serious doubts about whether the original offering was ever real in the first place.

I did receive a refund, but the entire experience was a waste of time. I would not recommend this service due to misleading advertising and poor transparency.

26.12.25 - Updated after the sellers respond:

Your reply is misleading and does not reflect what actually happened, including our Discord conversation, which I have saved.

1. Payment was accepted before any restrictions were disclosed.

I completed the purchase based on the advertised offering. Only after payment did you state on Discord that:
• Access would be limited to 2 TB
• Full access would only be considered after months
• New customers would be quarantined
• VPN/IP checks and connection limits would apply
• You requested government ID with address and photo

2. Account creation was withheld due to new conditions.

You are correct that an account was never created — because you decided to limit access and add new requirements after payment.

That does not negate the issue. It confirms it.

3. Limitation was explicitly stated by you
In Discord you wrote:

• “I can give you access to 2 TB of RetroBat to start with.”
• “2 TB RetroBat for the first 3 months, then access will be extended.”

This directly contradicts your claim that no restriction was imposed.

4. These conditions were not disclosed on the website.

At the time of purchase, none of the above limitations or requirements were mentioned. I have a saved copy of the site from when I ordered.

5. Refund acknowledged — experience still valid.

Yes, the payment was refunded. That is appreciated. However, a refund does not erase misleading advertising or the time spent dealing with undisclosed post-purchase conditions.

This review reflects my actual experience and is supported by written Discord messages.

I stand by it!

quasiment aucune réponse des gars de retrosystem et tout vient de arcade punks alors vous faites comme vous voulez mais...

retrosystem this company is amazing the support over last few years i have recieved amazing support (which is good as i rubbish with tech) there download speeds are good i was on another site called arcadesystemsuk (found on arcadepunks) never again they was useless slow replies slow delivery slow download omg never again shame i didnt find retrosystem first lol

quick response after purchase of digital product

Great community... Trustworthy and helpful seller cannot recommend this enough it is actually that good.. unlike other company's that I have used

It,s very big and more, more and more.

Fast download like no other similar services second is their fast and honest costumer service and last is using their builds and see for my self how much hard work has been Done to get theme working

The experience is good and the download speed is very good. The content is very complete

They are good

Great setup very responsive to question. Will definitely recommend. Love the choice between the front ends.

Easy to use, download when you want, can download as many times as you want and great setup.

Simple, with a solid collection of great systems. With fast download speeds

The incredible customer service, and the quick response. The entire setup is easy and simple to do. The entire website and discord is very helpful.

Prompt response and awesome content, proceed without worries!

Bought the 135 TB Hard Drive. So far seems pretty good but noticed that some servers have the same titles on the same system (not just JP, EN, or EU). Still happy with my purchase.

Good price, quick response, & lots to choose from.