Great customer service. Great product and highly recommended. Awesome colors too. The bike ride greats and would buy again.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's... Vis mer
I would give them zero stars if I could. Horrible customer service and cheaply built products. Admitted to including the wrong instructions in the package and not including all of the parts needed. Di... Vis mer
Selskapet har svart
Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Kontaktopplysninger
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 71 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Retrospec staff were very helpful
Retrospec staff were very helpful, making sure that I received the correct part for my eBike. Thanks.
responsive and resolved matter quickly
VERY HELPFUL TO SOLVE THE PROBLEM WITH…
VERY HELPFUL TO SOLVE THE PROBLEM WITH A PADDLE BOARD THANK YOU AGAIN.
FAST TO HELP
I contacted Retrospec for a missing 5 point harness
I contacted Retrospec for a missing part to a bike trailer that was gifted to us. They didn't have the part for sale on their website, but after speaking with customer service, they understood which part we were missing, and was able to sell it to us!! 10/10 recommend Retrospec!
Mustafa at Retrospec in paticular was…
Mustafa at Retrospec in paticular was very responsive, helpful and excellent. There was a problem with the original courier used, but retrospec came through in the end by sending the bike via Fedex.
much appreciated!
The agent was polite
The agent was polite, prompt in responding to my emails, and was able to respond my issue.
Knowledgeable and helpful!
Mustafá resolved my issue in a blink of…
Mustafá resolved my issue in a blink of an eye. Retrospecs customer service is top tier 🦾
Communication was excellent
Communication was excellent, positive and informative.
Great customer service
Had a shipping mishap but it was quickly fixed by their customer service team—over the weekend no less!
Fast response from customer service
Very efficient and prompt response from customer service. Big thanks to Mustafa for helping with an order that was not being tracked. Received my bicycle and am very happy with my purchase!
Product quality is good, Customer service is awesome!
Product quality is good. Customer service is awesome!
Great Customer Support
Customer support was very responsive and helpful to replace a damaged wheel of my daughter’s scooter. Great company.
Fun on the water
I bought a paddle board for my granddaughter as a Christmas gift. They were having a great sale, and I saved $90.00. Shipping was fast, and customer service was excellent. I would buy from them again!
Lightning-quick response
When my package was returned by the shipper without delivery, customer support was *very* quick to respond and resolved my problem instantly. I had my goods within three days of initial contact.
Needed to adjust an order
Needed to adjust an order, I contacted customer service and the adjustment was made in less than 5 minutes which was surprisingly fast.
Quick and Effective Service
Very specific service that was quickly and efficiently followed up on.
New Retrospec bike...
I ordered my Retrospec bike a few weeks ago and couldn’t be happier. The quality is excellent, with a solid build, smooth ride, and stylish design. Customer service was quick to respond when I had questions. It’s rare to find a company that delivers both great products and excellent service. Highly recommend!
Was missing a part and CS took care of…
Was missing a part and CS took care of everything I needed
Helpful customer service from Amanda…
Helpful customer service from Amanda and Zak. Went above and beyond to ensure great customer service. Thanks!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








