JLL Anmeldelser 

I had a great experience with Lily Wang over the past three years. She has always been attentive, professional, and incredibly responsive whenever any issues came up!

Communication with her was always pleasant and easy, and I truly appreciated how efficiently and calmly she handled everything.

Thank you, Lily, for all your help!

great communication, attentive to tenants needs and smooth process from beginning to the end of tenancy. a huge thank you for Antonella (property manager)!

Enoch is very professional and helpful, always answering my questions, make us easy to work with JLL as an overseas landlord.

Enoch is my property manager. He handle the deposit refund very quick for me. Will definitely recommend him.

Enoch very helpful, polite and professional

Told Me the Curtains Were Installed — They Were Never Even Ordered

JLL’s handling of my property management issue was extraordinarily poor from start to finish.

Following tenant checkout, expensive voile curtains had been removed from my apartment. Remarkably, JLL failed to identify this during their own inspection process — I had to bring it to their attention myself.

After eventually agreeing to deduct funds from the tenant’s deposit for replacement curtains, I was repeatedly informed in writing that the replacements had been ordered and installed. For almost a year I relied on those assurances.

It later emerged that no order had ever been placed.

Only when I personally attended the property during a subsequent checkout did I discover that the apartment still had no curtains at all.

JLL later attempted to characterise this as an “oversight” or “delay”, despite the fact I had explicitly been told by email that the curtains had already been ordered.

To make matters worse, the eventual replacement proposed was not even like-for-like with the original installation and would have required unnecessary removal of existing fittings.

After many months of chasing, escalating complaints, and involving The Property Ombudsman, JLL acknowledged “shortcomings” and offered limited compensation, but never properly accepted responsibility for the misleading information repeatedly provided.

My experience was one of poor oversight, weak communication, lack of accountability, and an exhausting complaints process.

I would not use JLL again.

—— 中文版本 ——

他们告诉我窗帘已经安装好了——但实际上根本从未下单

JLL 对我房产管理问题的处理，从头到尾都令人极度失望。

在租客退租后，我公寓内昂贵的纱帘被拆除且未归还。令人难以置信的是，作为物业管理公司的 JLL，在他们自己的退租检查过程中竟然完全没有发现这一问题——反而是我本人提醒后，他们才意识到窗帘已经不见了。

之后，JLL 表示会从租客押金中扣除费用用于更换窗帘，并多次通过电子邮件明确告知我，新窗帘已经订购并安装完成。

然而，将近一年后，我亲自到公寓检查时才发现：根本没有任何新窗帘被安装。

后来 JLL 承认，他们事实上从未下过订单。

更令人失望的是，JLL 之后试图将此事轻描淡写地描述为“沟通问题”或“流程延误”，尽管他们曾明确书面告知我窗帘已经订购完成。

不仅如此，他们后来提出的替代方案甚至不是与原有配置一致的“同规格更换”，还需要拆除现有轨道并重新安装，完全没有必要。

在经历了长时间的追问、投诉升级以及提交至英国 Property Ombudsman（物业申诉专员）之后，JLL 虽然承认服务存在“缺失”，也提出了有限赔偿，但始终没有真正对其误导性信息承担责任。

我的整体体验是：管理混乱、监督失职、沟通失实，以及一个令人筋疲力尽的投诉过程。

我不会再次使用 JLL。

Paige Waller has been extremely professional, responsive, and helpful throughout the entire property management process. She is always quick to communicate, patient with questions, and very reliable in handling any issues that arise. Her support has made everything much smoother and less stressful. I truly appreciate her dedication and would highly recommend her to anyone looking for a trustworthy property manager.

Zheng Karl helps me a lot and very patient！！！

Very nice experience with help from Mr Karl Zheng! Always reply timely and friendly.

Enoch is so good service to customer, and best assistant to customer, I am so comfortable to let JLL manage my property.

I have worked with her for long time now. She has been very professional, helpful and responsive.

All the staff on the rental team at JLL have been excellent. They are always easy to deal with and provide great communication throughout the entire process, from finding a tenant to ongoing property management.
A special mention to Alexandra Imray and Hannah Mitchell — thank you both for your outstanding support.

I had a very positive experience with JLL throughout my tenancy and check-out process in London.

A special thank you to Hannah Davis, who was extremely professional, responsive, and supportive from start to finish. She always kept us updated, replied to emails promptly, and handled the entire deposit and check-out process in a very clear and helpful manner.

Moving out and dealing with tenancy matters can sometimes be stressful, but Hannah made the process much smoother with her communication and assistance throughout.

Overall, a very professional and well-managed experience. Thank you again to Hannah and the JLL team.

Enoch is so good service to customer; I am so comfortable to let JLL manage my property!

Great service from the lettings and property management team at JLL over the many years they managed my property. Kudos to Lauren and Shaan!

Canary wharf team is excellent. In particular, my apartment manager, Tiffany, has been incredibly patient and friendly. She truly guided us the check-in process and helps us avoid a lot of trouble. We really appreciate her professional support .

Had a really good and efficient experience with JLL, especially Enoch who managed our tenancy.

moving out can usually be a stressful process, but everything was handled clearly and efficiently from start to finish. Communication with Enoch was consistent - he was ON IT haha

Enoch was really helpful in guiding us through the check-out process, coordinating things like the cleaning and making sure everything was aligned for the inventory. The deposit return was also handled promptly once everything was resolved, which we really appreciated.

Overall, a smooth and professional experience -thanks again for the support. Would happily move with JLL again

I truly appreciate your professionalism, prompt responses, and outstanding service. Thank you for your proactive efforts in dealing with the new block management on my behalf—it is very much appreciated. Your dedication and efficiency in addressing every aspect of my property have reassured me that it is in capable hands. You are certainly one of the best property managers at JLL.

Very good team and great customer service! Highly recommend JLL

I am a first-time buyer who purchased a property at the Upper East development in Bromley-by-Bow, handled by JLL's sales team.

The initial experience was positive — the agents were friendly, approachable, and appeared knowledgeable. However, as the process progressed, the level of service deteriorated significantly.

Most concerningly, I was repeatedly assured by one of the sales agents that I would automatically receive a 5% Deposit Boost as a first-time buyer. This was presented as a standard entitlement, not a negotiable incentive. I made important financial decisions based on this information — only to discover near the completion date that this was not the case.

On top of this, the information provided changed from one phone call to the next, with no consistency or clarity. The tone of communications also shifted — what started as helpful and professional became dismissive and, at times, rude.

When I tried to raise a formal complaint, I asked multiple members of the team for a complaints email address on several occasions over the course of two weeks. Each time, I was told they didn't have one and would find out — but I never heard back. I had to track down the contact details myself.

I would urge any first-time buyer to get every assurance in writing before signing anything. Do not rely on verbal promises, no matter how confidently they are made.