THEY DON'T HONOUR THEIR COMMITMENTS THEN GIVE YOU THE RUN AROUND
I contacted them to rid me of Bed Bugs. Initially they called me to set up an appointment for treatment. I told them that I wanted someone to come to assess and guide us in the preparation of the house. A technician came, assessed the house and guided us to prep properly, they won't start if not properly prepped, they leave.
Arrived for first treatment, he said prep was fine and did the treatment, said cab take a few weeks to take effect.
Came for second treatment a month later, soon after the bed bugs were not gone so they came for a 3rd treatment. Still found bedbugs, the technician confirmed it.
I called the office and was put in touch with the sales rep, he made all kinds of excuses and eventually stated I need a heat treatment which they don't do.
I tried afterwards to contact such person but would neither accept nor return calls.
Months later I saw an add which stated the do chemical with heat treatments. I called and asked them why they didn't do that and why they didn't honour their warranty. They wanted to send a crew out to assess and at the same time quoted me $1,500 for a job that was not assessed. Asked for what type of guarantee they can give since they didn't honour the last warranty.
I got bounced back and forth to a person that didn't do residential. I called back, told them I was tired of their BS and will see them in court. There is much more to the story, but avoid them at all costs and spread the word to all of your friends.
THEY JUST REPLIED WITH A GENERIC ANSWER, IT WOULD BE A WASTE OF TIME TO RESPOND. SPOKE TO SEVERAL PEOPLE ON 9-24 AND GOT THE RUN AROUND. THE ONLY THING LEFT TO DO IS SOLVE THE PROBLEM OR RETURN THE MONEY. THEY WANTED TO CHARGE FOR A NEW ASSESSMENT AND CHARGE FOR THE SAME TREATMENT THAT DIDN'T WORK. AVOID THEM LIKE THE PLAGUE, THE ONLY SOLUTION NOW IS TO TAKE THEM TO COURT.
23. august 2025
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