RentGuarantor.com Anmeldelser 

490
•
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

As frustrating as it is to have to get a guarantor in order to rent a property, these guys are absolutely brilliant.. efficient and the whole process is seamless and easy to follow and done incredibly... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I worked with Chelsea of Rent Guarantor on behalf of my daughter who is about to graduate from university and rent her first London flat. Time was tight because her tenancy start date was looming, so... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Came across this company online. Honestly, I don’t know what I would have done without them. Had to phone a few times in regards to application & they have been helpful & informative. I am relocating... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

I signed, I paid and then the landlord could not complete the contract because there was an outstanding requirement I could not meet. It has been 10 days since I sent proof of the contract not being c... Vis mer

Informasjon om virksomheten

  1. Eiendomsmegler

Skrevet av virksomheten

Need a UK Rent Guarantor?


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

490 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(490)

130 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Too expensive

Too expensive. No option to pay in installments unless you have a good credit rating. Which is contradictory of needing a guarantor!

6. september 2024
Logoen til RentGuarantor.com

Svar fra RentGuarantor.com

Thank you for the feedback. I can see that we have successfully become your guarantor and helped you secure your new home.

All of our fees are relative to the amount of rent we are guaranteeing and our quick quote calculator gives a clear and upfront figure before you decide whether or not to continue.

We offer several different payment methods including PayPal, Payl8r & Stripe which are available for the customer to select their preferred method.

PayPal and Payl8r are third parties and subject to their acceptance criteria and their decision is unfortunately beyond our control.

Apologies you were unable to use one of those third parties but I'm glad we were able to help you secure your new home.

Vurdert til 5 av 5 stjerner

Brilliant Customer Service

In the end I didn't end up using RentGuarantor because my letting agents wouldn't accept them, they required an individual for ID purposes. However, I must give five stars to the whole team at RentGuarantor. The customer service is absolutely fantastic. They always reply to emails within MINUTES and give very reassuring and detailed information on any queries you may have. There isn't a single person I can point out above the rest, they were all brilliant. If your letting agent is happy with RentGuarantor, and you can't get an individual, you can't go wrong with these guys. The application process is made a breeze with their guidance and it all goes through very quickly. Great company.

13. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Very useful and efficient service!

I have used this company twice now to stand as my Guarantor on my tenancy agreement. I cannot emphasise how useful this service has been and the process is very smooth with updates given on the portal as to what is required. I submitted the referencing application via Keysafe on an evening, and by the morning the referencing had been completed and I was informed by Rent Guarantor they could proceed with my application.
I applied on the same day, and I was approved just after 4pm which was super efficient. You do not need to add a property until later which is super handy and means you can actually make sure you have a guarantor in place. Once I added a property the agreement was sent to the landlord quickly for them and me to sign and then payment has to be made to finalise the agreement.

Overall, I would recommend this service to anybody looking for a guarantor. The only reason for not giving 5 stars is because of price. The quotes given are quite expensive, and It would be good for customers who have used their service before to get a reduced price quote.

11. juni 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am so grateful for RentGuarantor

I am so grateful for RentGuarantor! Their customer service is amazing! Every call, email, and question was answered with kindness and respect. Moving is always an extremely stressful process, but they helped me feel supported the entire time. A special thanks to Sarah who helped me often. I would highly recommend RentGuarantor to anyone and everyone! Thanks again!

8. mai 2024
Vurdert til 5 av 5 stjerner

Customer Service is 5*

As a busy Letting Agent we needed a solution for tenants who didn't have a guarantor to protect our landlords income. I was put in touch with Michael Hollamby at Rent Guarantor. From start to finish he has been a dream to work with. He was so attentive with the onboarding process. Everything was clearly laid out and was smooth and simple, he answered all of our questions and was available on Whatsapp anytime I needed him. He sent me all the materials I needed to start helping our clients right away. Rent guarantor offers an easy alternative to renting with a guarantor and id highly recommend it. It opens you up to a whole new demographic of customers. Once our initial period was over I was passed to Leah Wilson our client manager who is on hand whenever I need her. Between the two their customer service is second to none and I look forward to working with them in the future to help more tenants find their dream home!

9. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

RESPONSE TO DENIAL

Thank you Rentguarantor.com for your response to the review I provided four days ago :
Hi Andrew Jones, thank you for your review. I am sorry to hear that you were not happy with our service. We have looked at your case from 2022 and can see that we did work inline with our terms and conditions which you signed and agreed to. With regards to eviction, this is something that we can look into once a tenant is 61 day in rental arrears and is something that we will cover the costs for. In some cases for example such as your case we will not go down the eviction route if it is close to the end of the tenancy. In cases such as this we will start making payments on the tenant’s behalf with a final payment made at the end of the tenancy.

I fully expected you to dismiss my review, in response to the points that you have made they are untrue
For any Landlord looking at Trustpilot reviews to determine whether to use your services, I must warn you that Rentguarantor will not provide any terms and conditions as to when they will EVICT tenants apart from ''AT THEIR DISCRETION''

I am sure Rentguarantor will come back with another rebuff perhaps any Landlords considering using them should ask to see the full EVICTION terms and conditions before committing and post Rentguarantors response on Trustpilot to expose them

5. mars 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

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