Rentalcars Anmeldelser 52

Paid in advance but received no service.
I arrived at the rental desk on time and was refused the car due to an International Driving Permit requirement that was not clearly shown during booking. In the app, the “What to bring” section lists ID, driving licence and credit card, but does not mention this requirement.

This information is hidden in separate terms, which is not acceptable for something that determines whether you can receive the service.

As a result, I was left without a car at night with a child and had to rent another vehicle at a much higher price. The company refused to refund and keeps referring to terms and conditions.

Very misleading process and poor customer handling. Important requirements must be clearly visible before payment.

Rentalcars.com takes your booking but offers no real support when things go wrong. They refused to take any responsibility for an unreasonable €300 charge from their partner Goldcar. Not a trusted partner.

When I went to the counter the lady from the rental company said there was no insurance included, but it was included as clearly indicated in conditions. She won’t give me the car without payng 4 times the price of the rental. I chatted whit a Rentalcars operator who told the rental company was right. I did not continue the rental procedure, and I had to pay the first 3 days of rental. The day after, sure that I was right, I chatted with another operator who said I was right, the insurance was included. I asked Rentalcars to refund the three days of the rental and also the taxi fees I had to pay because of the inconvenient, and they gave me nothing. They said I should have call some telephone number when I still was with the lady of the counter…and not proceed by chat. Obviously the first operator I wrote to when I still was at the counter, did not mention it…., in the end I got no refund. I had to pay for Rentalcars and for the rental company mistakes (if we are being optimistic, those where mistakes, but who knows….). I wrote to Rentalcars it was not correct and they did not even answer anymore. The company was Klasswagen, agency of Porto Portugal

I am extremely dissatisfied with Rentalcars’ customer service. It is almost impossible to file a complaint. The live chat never opens, and email responses take an unreasonably long time. It feels like their strategy is to make sure you cannot speak to anyone, so you eventually give up and lose your money.

On top of that, the conditions you purchase on Rentalcars do not match the real conditions at the rental desk. In my case, the local company (MEX, Riviera Maya, Mexico) demanded an extra charge that was four times the total amount I had already paid for a 7-day rental (eventough I actually paid for that service through Rentalcars)

As a result, I could not even rent the car, and my vacation was seriously affected.

I do not recommend using Rentalcars unless you are willing to risk unexpected charges and zero support when things go wrong.

I made a booking with rentalcars. I was late to pick up car and I tried to call the rental company (Europcar) who never picked up. So I contacted rentalcars to let them know of my delay. This was through chat. They said they also had tried Europcar but no answer and confirmed Europcar policy was to keep car only for 59 minutes. They suggested to make a new booking with them for the same dates and to let them know new reservation number so they could process cancellation and a full refund. They specificalIy told me not to cancel directly with Europcar otherwise I would only get partial refund. I asked many many times all the steps required and timings. In both chats they completely misled me as they did not tell me that first they had to contact Europcar to confirm I was a no show, they forgot to tell me Europcar could take up to 7 working days to reply and after that, if they reply, it will be another 7 working days to get the refund. The operators I chatted with forgot to relay to me this essential piece of information and I later discovered Europcar holds the car for 24 hours! So I made new reservation, I paid much more for same dates and I am so still out of pocket as NO NEWS from them. They even had the courage to ask me to rate them the highest possible score after they misled and misinformed me. In the survey I ticked the box to get transcript of the chats which was never sent to me. Absolutely disgusting behaviour. It still makes me sick to my stomach that they can trick people this way. I will NEVER use them again.

Don't use this company!
I was delayed by an hour and when I tried to pick up my car in the airport, I was refused because I was more than 59 mins. late. Not only did I not have a car, but they also kept the whole amount. They cover themselves by Terms & Conditions where in the bottom of page 92 it states you will be denied the car and also no refund if you are more than 59 mins. late.
Totally insane - especially in an airport.
I will newer use Rentalcars.com again or Booking.com (who are the owners of this hustle business)

What a shit company. They cancelled my rental because I was 18 minutes late and refused to refund.

Location de vehicule à Porto aeroport via Europcar incluant une assurance. A l'arrivée le loueur nous annonce des suppléments non prévus pour un moment de 180 euros et nous incite a prendre leur assurance sous peine de franchise de 2300 euros. Fuyez ce service !

They cancelled my reservation just before my arrival despite i called the office 2 hours before my pick up time to confirm the reservation. On arrival they said the system cancels the reservation automatically regardless i had paid in full for the 18 days . They offered another car with a price 4 times higher than my booking. Terrible customer service, left me stranded at the airport. Refusing refund.

BETRUG/ABZOCKE NICHT BUCHEN!!!
Wir mussten heute 400 Euro für Kratzer an der Felge und an der Innenseite des Autos zahlen. Das ganze Auto war schon vorher voller Schäden. Trotz Video und Fotos hat sich die Dame geweigert zu erkennen, dass due Schäden vorher dort waren. Ich werde auf jeden Fall amAnzeige erstatten.

Prenoto una vettura con ritiro a new york.
A new york, l'agenzia di noleggio mi rifiuta la carta di credito che ho usato in lungo e in largo per ogni cosa negli USA.
Sono costretto ad annullare la prenotazione sul sito rentalcars.com.
Dopo messaggio di avvenuta cancellazione passano giorni e niente rimborso, li chiamo e mi dicono che dioende da hertz che non ha annullato.
A me di questi dettagli non importa nulla, voglio i miei soldi indietro.

ci-après le courriel que je leur ai envoyé :
J’ai loué par l’intermédiaire de votre site un véhicule hybride toyota du 28 juin au 3 juillet au départ de l’aéroport de Dublin
Le payement de 99,70€ a été prélevé sur mon compte le 25 Mai 2024
Or au guichet la préposé a refusé de louer un véhicule hybrid de façon très agressive alors même qu’elle reconnaissait la mention hybrid sur le document de réservation.
Malheureusement et sans doute suite à une erreur de votre logiciel, le document mentionnait également qu le véhicule avait une boîte manuelle.
Elle a rejeté très agressivement mon argumentation : lors de la réservation sur votre site, c’était bien un véhicule hybride qui était mentionné et lorsque deux clauses sont contradictoire, c’est celle en faveur du client qui s’applique selon la loi française, lieu de la commande.
Son supérieur est venu et a alors annulé ma réservation sans rien écouter
Ce comportement me semble suffisamment grave pour vous le signaler de façon expresse
Vous demander le remboursement des 99,70€ payés ainsi que celle de la caution qui m’a été prélevée
Je me réserve à mon retour en France de faire également valoir le préjudice subi ( j’ai du rechercher un autre véhicule, et j’ai eu le sentiment d’avoir été humilié et traité comme un idiot)
Sincèrement en colère
la seule réponse obtenue au préjudice subi qui m'a conduit à devoir rechercher au dernier moment un véhicule à louer auprès d'une autre compagnie a été juste le remboursement de ma réservation. Avec le recul, et au vu de l'agressivité de la preposé et de son boss, je me demande si ce type de comportement : location d'une hybrid puis refus de la livrer n'est pas systématique dans cette compagnie

I booked through them a car to be picked up in Amman Jordan.
After 10 hours plane trip to Amman airport, I didn’t find my reservation, I had to search for another car and paid extra amount. After checking with rentalcars they told me that it’s my mistake to book online ?! After two weeks I still didn’t the refund. Still waiting to get my money back

SERIOUS WARNING:

Lej IKKE bil hos rentalcars.com. Do NOT rent your car at rentalcars.com.

I have turned them into the police and consumer ombudsman. I recommend everyone to do the same!
They have just cheated me for at huge amount.

I rented a car through rentalcars.com to pick up in Copenhagen Airport. I booked online and paid the full amount up front. I received written confirmation from rentalcars.com that my car was reserved for me with information on where to pick up etc.
Then the day after, I receive an e-mail from rentalcars.com that the price on the car that I had already paid and already received confirmation on, had suddenly gone up (2000 danish crowns more). They told me that if I didn’t pay the higher amount they would annull my reservation!
I of course denied and explained that a deal had already been made, I had paid everything and had received confirmation.
They did didn’t care and then annulled my reservation!

Rentalcars.com WILL scam you! Do NOT trust rentalcars.com.

They confirmed the booking and 12 hours later (1 hour before our booking) they cancelled it by email, they didn´t phone in order to be sure that we were not going to pick the car up.... this was their communication the same day at 9 AM.

Dear María ,
As it’s an extremely busy time of year, we’ve been unable to book your car in Bratislava Airport on 26-05-2024 10:00. So, we’ve cancelled your request, and we haven’t taken any money.

If you’d like to visit Rentalcars.com again, I’m confident that you’ll find another car that’s just right for you.

Please accept our apologies for the inconvenience.

Yours sincerely,
Jacob

OKmobility and RENTALCARS....DON'T!!!!
After more than 6 months we re still waiting for the refund that they promised to do after STEALING an amount for fuel that wasn't agreed on !!!

Rentalcars, where we made the booking and paid the rent simply say they're not involved!!

NEVER RENT A CAR FROM RENTALCARS AND OK MOBILITY

Booked a car with them in Houston. I’ve been a client of Booking.com for years and this is just terrible experience with renalcars.com!!! I’ve arrived at the rental car company Alamo at Houston airport with my partly prepaid booking from rentalcars.com. They was not able to process my credit card even I’ve had enough money on the account. When I ask to cancel my booking they told me I need to contact rentalcars.com. Now they telling they will not refund me anything. This just nonsense!

Avoid this company, they are scammers. Car rental in Spain. I went to pick up the car with all required documents but was denied as I did not bring a photocopy of a electricity bill. Never heard of. I brought a Spanish driver licence and a Spanish ID card. Now Rentalcars refuse me a full refund. A scandal. Customer support are arrogant and cannot even understand their own terms&conditions.

It's a pure scam, misleading information on the website. We have lost our money.

Cerchero' di essere breve. Ho noleggiato un'auto per 3gg (26-29 Dicembre 2023) tramite Rentalcars - compagnia finale Locauto. Il giorno del ritiro la ragazza di Locauto mi fa sapere che il modello che avevo scelto non era disponibile e mi offre come unica alternativa una Panda. Io avevo richiesto una Jeep, quindi ero stato chiaramente declassato. La ragazza di Locauto non accenna la minimo disagio, e solo quando io le faccio notare che il modello che avevo pagato apparteneva ad una categoria superiore, me lo conferma e mi invita ad aprire un reclamo non appena avro' riconsegnato l'auto, cosi' da poter ottenere un rimborso. Procedo in tal senso dopo aver riconsegnato il veicolo, peccato che da Rentalcars mi fanno sapere che, avendo accettato in fase di ritiro un veicolo di classe inferiore, non ho diritto a nessun rimborso. Non so bene cosa avrei dovuto fare essendo il 26 Dicembre pronto a partire per le vacanze: buttare tutto il viaggio, o accettare una macchina di categoria inferiore e salvare la restante parte del viaggio come ho fatto. E' da questi dettagli che si vedono le aziende serie, e Rentalcars chiaramente non lo e'