Cannot recommend RELOQ enough
Daniel and his team at RELOQ Moving Services truly impressed me and they earned all five stars through excellent customer service, direct and open communication, efficiency without a loss in quality, and delivering on promises made. He answered the many many questions I had with grace and provided me with a lot of reassurance. Daniel's actions and communication made it evident that he cared about my comfort and not just my money. If you want a more detailed review, see below. Please note that I also posted this review on Google and Yelp as well.
I've moved many times in my life but always with my own car, a friend, a rental moving truck, or the U-haul U-box. This year I decided to hire a moving company to get my belongings from Massachusetts to the Midwest. But I was skeptical as a first-time full service mover (minus the packing, which I did myself).
I read about the difference between brokers and movers, I read about the many scams, and I checked out each company I wanted to work with on the FMCSA website to see pertinent details. I didn't want a low quote that would change after they already loaded my stuff. I got quotes from about seven different companies, including Mayflower, U-haul U-box, PODS, OM Van Lines, Zippy Shell, Zip Moving and Storage, and more local movers such as RELOQ.
I found RELOQ through Yelp's project option, where you enter your needs and Yelp sends the details to a few companies to provide you with quotes. I declined Daniel's quote at first because although the price was fair, it was out of my price range. Daniel worked with me on the cost to better match my budget and provided some of the best customer service I've received to date across any industry.
Daniel and two additional team members arrived on time on a Thursday afternoon. By Saturday morning, I had my stuff again. Other services did not have a guaranteed drop off date like RELOQ did, but instead had a 7-14 day window which left me really anxious for obvious reasons. So I'm quite glad I trusted Daniel. They arrived earlier than the stated time for both pickup and dropoff. For pickup, he and his team carefully disassembled my bed, thoughtfully wrapped my furniture, and loaded my two bedroom/one bathroom apartment into their truck all within about an hour.
Upon dropoff, they finished the unloading and assembly in two hours. The time differential is due largely to the environment in both locations. I moved from a first floor apartment in a more suburban area to a high rise in a more downtown area. It was not just exiting my front door and going right to the truck, here they had to navigate a loading dock, a freight elevator, and another elevator up multiple floors in a very busy building. They were also delayed by miscommunication from my building management. Even so, they got it all done in two hours and I cannot recommend them highly enough.
25. juli 2024
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