I purchased a Reid Cycles E-Trail 2.0 eBike Charcoal on the 4th Nov 2023 in less than 3 months the mid drive motor started an annoying click whilst pedaling. The Balcatta store from which I pur... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Bike ordered Bike Received Bike Assembled - slowly. Bike Flat Tyre ? Brand New never ridden. E-mail customer service, complain. 2 days later new inner tubes, issue fixed all good. Instruction ma... Vis mer
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Great value bike for my 10yo. Chose click and collect option and bike available as advised when collected. Claims by Reid that it would be '...fully assembled by a bike mechanic and ready to ride" ina... Vis mer
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29/12/2021. Terrible experience! Ordered Vintage bike for a christmas present, received the bike damaged and the complete wrong colour. Spoke to Sam from Support, who wasn’t helpful at all and cus... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business. We make bikes people love to ride from our ever popular Vintage cruisers, through to value-priced Electric Bikes, Mountain Bikes, Road and Gravel Bikes and Kids Bikes. We also sell the best value parts and accessories to help you enjoy your ride including helmets, lights, locks, pumps and everything else you need from the leading brands. Shop online for cheap, fast delivery around Australia.
Kontaktopplysninger
Unit 13/25 Frenchs Forest Road East, 2086, Frenchs Forest, Australia
- (03) 4513 0995
- support@reidcycles.com.au
- reidcycles.com.au
3,0
Middels
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 33 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love it
Love it! My hybrid bike was so easy to assemble and also it’s so smooth on roads.
11. november 2021
Svar fra Reid Cycles
Thanks Amita, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I ordered online with ease
I ordered online with ease - helmet with delivered within 3 business days. Great service!
10. november 2021
Svar fra Reid Cycles
Thanks Steph!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Outstanding toddler bike
We received the bike for our 3yr old son by courier. The delivery was fast especially since coming from SA to WA during COVID-19 lockdown. The bike is top quality and it was easy to put together. My son loves riding his bike. Will buy again from Reid Cycles when he goes up a size. The bike is much better looking than your basic bikes from big chain shops and stands out in the crowd..
9. november 2021
Svar fra Reid Cycles
Hi Jayney,
Thank you for your review.
I'm so glad to hear that you've had a wonderful experience.
Happy riding to your son!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Great service
9. november 2021
Svar fra Reid Cycles
Thanks Brooke!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Quality Bikes That Won't Break Your Bank
I've spent a week going over the reviews of most known bike shops in NSW - including those who have been in existence for sometime and new players out there. What I noticed is that there's a big price difference and most of them would break your bank.
Then I stumbled upon Reid Cycles (online) and check its videos on youtube. I'm a bit impressed with the variety of options - and the price is decent. So I placed my order I received my items (one superlite vintage and scout 24 kids bike) really fast and in good packaging. I can tell that the build and quality of Reid bikes are quite really good. My 10 year-old son and wife are both happy with the bikes - especially the vintage model which is really quite light for its size and build.
I'm planning to buy another one my self soon - and it's going to be another Reid bike for sure.
9. november 2021
Svar fra Reid Cycles
Hi Ed,
Thank you so much for your review!
We really appreciate the kind words, and are glad that your family like their bikes.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Bike was good, service could be better
Bike was good, received the wrong tyre cap- twice, and still haven't received the replacement and at this point, I can't be bothered contacting customer service again so I will just replace it myself. Other than that, the product is good. Service could be better.
8. november 2021
Svar fra Reid Cycles
Hi Irene,
Thank you for your review.
I'm really sorry to see that you were sent the wrong valve caps.
I am following this up immediately for you.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I got it for my girl friend she just…
I got it for my girl friend she just said she warned happy with the wheels I'm not sure why
8. november 2021
Svar fra Reid Cycles
Hi Hayden,
Thank you for your review!
We'd love to hear some further details on your feedback, please get in touch with us at support@reidcycles.com.au.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reid Rules!
I recently bought a cruiser as a birthday gift for my granddaughter and I couldn’t be happier or more impressed with the service. Communication was excellent and with all the talk of Covid-19 related delivery delays, I was expecting to have to wait a while for it to be delivered to Newcastle but it turned up 4 days later. The icing on the cake - my granddaughter absolutely loves the bike! 😉👍🏼
8. november 2021
Svar fra Reid Cycles
Hi Desmond,
Thank you so much for your review! ⭐
I'm so glad to hear that your granddaughter loves her new bike.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Excellent!
Everything arrived quickly and in good condition. Only the helmet had issues and i sent this back and got a full refund promptly. Great customer service. I bought the osprey road bike and love it!
8. november 2021
Svar fra Reid Cycles
Hi there!
Thanks so much for leaving us a review.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Overall good bikes and e-bikes for Budget money and good customer experience
I have own 3 bikes including one top of line e-bike. Please always buy pre-paid service for 3-5 years.
8. november 2021
Svar fra Reid Cycles
Hi Shafaqat,
Thank you for your review!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Svar fra Reid Cycles
Thanks Anm!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
…Almost a winner
I mistakenly ordered some wheels for my MTB which I must say were excellent quality, but not disc brakes, I returned them to the store where I was treated very well and had no problems with a refund. Unfortunately 26inch wheels are phasing out. I will certainly deal with Reid Cycles in the future because of their manner and because of their products.
3. november 2021
Svar fra Reid Cycles
Hi Ian,
Thanks so much for your review!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Incorrect items were shipped
Incorrect items were shipped. Was told that I had to ship the items back (at my own cost) if I wanted the correct items or a refund. I looked up how much it was to send the items back as I don't have a business account with any courier company, and the quotes were more expensive than getting the baskets I purchased. The positive side of things is that the cardboard box which the baskets were originally shipped in make good storage, as the baskets have not left it since delivery.
3. november 2021
Svar fra Reid Cycles
Hi Emma,
Thank you for your review.
I'm really sorry to hear about your experience with us - I have just looked into the communication you have had with us, and you received the incorrect information regarding how to proceed with the incorrect items.
As a resolution, I have just provided you with a full refund for both of the baskets - please let me know if there is anything further that I can assist with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Exchange and replacement.
The exchange and replacement process was great. Customer support were very helpful in exchanging a bike purchased online. The store staff in sydney were also super helpful by assisting with the exchange.
The only downside to was the initial response via email seeking a replacement/exchange for a bike. The initial email reply seemed very generic and wasn't all that helpful with what I asked. But after a phone call to customer support, everything was sorted with ease.
3. november 2021
Svar fra Reid Cycles
Hi Dave,
Thank you for taking the time to leave us a review!
We would like to apologise for the original miscommunication with our email response to your concerns, we truly appreciate hearing from you with your experience with our Sydney staff and are pleased we were able to resolve your bike exchange. It is important to us that each customer is 100% satisfied with their purchase. If there is any additional information or feedback you would like to share please do not hesitate to contact us.
Happy Riding!
Logan
Reid cycles. I’ll use them again.
Order a bike for my wife for a special birthday. There were delays with shipping(Not Reid’s fault), but sorted quickly and arrived on time. Using them again. A great bike too.
2. november 2021
Svar fra Reid Cycles
Hi Robert!
Thank you very much for taking the time to leave us a review!
We are sorry about the delays you experienced with your order. COVID-19 Restrictions and lockdowns are unfortunately causing some delays. We are delighted to hear your order arrived on time for your wife’s birthday! We hope you both enjoyed a very special day and are looking forward to assisting you again in the future with a 5-star service!
Kind Regards,
Logan
Arrived quickly
Arrived quickly. Was missing a bolt but the service team was straight onto it and sent a new bolt straight away. Bike itself is awesome, just as I expected.
1. november 2021
Svar fra Reid Cycles
Hi Shelby,
Thank you for taking the time to leave us a review!
We hope you are enjoying your bike and are looking forward to providing another 5-star service to you in the future.
Happy Riding!
Logan
Never buying again
Bike came untuned so I had to pay to get the gears tuned because Reid cycles wouldn’t fix it while the city was in lockdown. Then the crank broke so I had to pay to get that fixed. Didn’t realise I was buying such a poorly made product. Would not recommend
1. november 2021
Svar fra Reid Cycles
Hi Blake,
Thank you for taking the time to leave us a review.
We sincerely apologise for the issues you experienced with your order.
As stated on our website when you place your order, We do offer for collection at one of our stores for fully assembled bikes built by our qualified bike technicians. If you are unable to chose this option, we also deliver our bikes directly to customers and these bikes are 85% assembled. They require some assembly as well as a tune. We provide “How-to” videos which give a step by step guide on how to assemble your bike, as stated it is recommended for this to be done by someone who has relative knowledge. Unfortunately any damage that occurs by bikes being assembled incorrectly is not covered under warranty and replacements will be at a cost. Our bikes when fully assembled in the correct manner are made with quality materials which provide reliability and longevity and we offer:
A lifetime Warranty on every Reid frame we sell (excluding our carbon fibre range)
A lifetime Warranty on all rigid forks (excluding our carbon fibre range)
A 2-year Warranty on all Carbon Fibre products, suspension forks, Shimano components and Mavic wheelsets
A 2-year Warranty on all other non-consumable components
For our eScooters, we offer 1-year Warranty on any manufacturing issues/faults.
Metropol Scooter Warranty - 1 year
For eBike components - 1 year or 5000kms (whichever comes first). Commercial use is excluded from this warranty.
We hope that this information has shed some clarity on your concern and hope that should you need additional help in the future that we can assist you.
Kind Regards,
Logan
Poor build quality and extremely poor customer service
I bought my Reid urban X2 online last year. I only used it handful of times and parked under cover since I bought. All the small parts are rusted now, its really sad to see. Reid customer service responded saying its user issue and not a factory issue.
Note: Reid stated 2 years warranty on all parts upon selling!
1. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra Reid Cycles
Hi Vivek,
Thank you for taking the time to leave us a review.
We are terribly sorry to hear of the experience you have had with the Reid Urban X2.
We do offer a lifetime warranty and 2 years warranty on non-consumable parts, Our warranty policy, like many others, covers customers for manufacturer defects and faults. Unfortunately, given the circumstances, the rust you have concerns about is not caused by any manufacturer defects or faults. Metal items left in humid environments without protection and maintenance such as lubrication are susceptible to rust. We offer 2 free services with any bike purchase, these complimentary services provide lubrication to exposed metal components which would have inhibited the rust.
We hope this information has shed some clarity on the matter and hope in the future you allow us to assist with concerns before it becomes too late.
Kind Regards,
Logan
Bad online customer service
Contacted support on the 6th October in regards to paint defects and missing parts and have not heard a peep. Bad customer service for an online order.
Edit: added the date I contacted support to show wait and have still not heard back by today 2nd November.
1. november 2021
Svar fra Reid Cycles
Hi Lesley,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not heard back from us in a timely manner with your concerns. Each customer is important to us and we sincerely apologise for the lack of communication. We will be in touch shortly in order to rectify your items of concern and get you back to enjoying your bicycle.
Kind Regards,
Logan
I bought the bike on line and on the…
I bought the bike on line and on the second date the chains broke. I call the contact center and I just had a respond like: it’s was your fault because is shown in the video. As a person who doesn’t know much, I haven’t received a good advice, or a compressive way to talk. Just that.
But I’m really really happy with the bike, I just had to took it to a bike shop to fix it.
31. oktober 2021
Svar fra Reid Cycles
Hi Andres,
Thank you for taking the time to get in touch with us!
Firstly, we would like to apologise for the experience you have had whilst informing us about your chain. Our bikes that are delivered straight to the customer come 85% assembled, they do require some assembly and we have “How-to” videos on our website as a step by step guide to assembly. Regrettably, this information was given to you in an unprofessional manner. We are happy to hear that you are happy with the product and that you are now able to enjoy your bicycle. We would appreciate it if you have any further details regarding your interaction with our staff that you can provide for us. Our level of customer service is important to us and we are always striving to improve the quality of our interactions with training and development.
Kind Regards,
Logan
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