A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... Vis mer
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Always a good service from Rgency Hampers. I've ordered three times and had to change instructions after placing the order for the third hamper. Customer service was great at communicating through ema... Vis mer
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I saw photos of the hamper after it was delivered. It was a beautiful arrangement, bigger than I thought it would be. My relative was so happy with it! I was glad I could order the things he liked... Vis mer
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Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice to... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.
Kontaktopplysninger
Eagle Tower, GL50 1TA, Cheltenham, Storbritannia
- +44 01242 500920
- info@regencyhampers.com
- regencyhampers.com
4,6
Enestående
2k anmeldelser
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Poor customer service
Customer service is appalling ordered two hampers but put three in basket by mistake I noticed the mistake within five minutes of placing order so emailed them to rectify I then followed up with phone call at 9.00 to be told nothing could be done even though the goods hadn’t been sent yet I’ve used regency for years and never again
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We regret to hear your feedback.
Our Customer Service Team strives to assist our Customers to the best of their ability; however, due to the high demand for Christmas deliveries, we are unable to modify orders once they have been processed and handed over to the Couriers.
Orders that are placed for next day delivery are processed immediately, which prevents us from making any alterations.
You should have been informed that any unwanted hampers can be returned to us for a refund. If you wish to contact us directly, we can provide you with this information once more.
Delivered on time and a range of…
Delivered on time and a range of products that are different to usual hamper things.
18. desember 2025
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Svar fra Regency Hampers
We appreciate your five-star review!
We provide a wide variety of food and wine gifts and are thrilled to learn that you were pleased with the selection available.
Well Presented Hamper
I chose a hamper as a gift for some friends. They said it was well presented and a lovely variety and good quality items.
I was glad to get updates regarding despatch and delivery so I could organise for my friends to be home to receive it.
This is the second one I have purchased and would definitely buy again in the future.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We appreciate your five-star review and your recommendation!
It brings us great joy to learn that we have exceeded your expectations, and we are glad to hear that your friends were happy with the gift you chose for them.
Hampers seem good BUT use FedEx for 'delivery'
The hampers appear to be good and customer service is quick and responsive BUT they use FedEx for 'delivery' and FedEx are abysmal (read, 'did not deliver the hamper') so I will be using another company the next time I send hampers as presents.
Response to reply: I'll meet you halfway on this. According to the recipients the hampers are excellent but in order for them to be assessed they need to arrive. I spent considerable time chasing FedEx, who lied to me more than once, yes, lied, and I should not have had to do this. It is notable that their rating on Trustpilot is appalling. What is even more notable is that FedEx does not bother to respond to the reviews. I judge a company by whether it responds to reviews - FedEx is not alone in not giving a damn about whether customers are pleased with their 'service'. I will finish by saying that my reviews are even-handed - I praise as well as criticise.
19. desember 2025
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Svar fra Regency Hampers
We are disheartened to learn that your review was based on your experience with the Courier rather than Regency Hampers.
Unfortunately, no Courier service can guarantee perfection at all times. However, according to an Ofcom survey conducted in 2025, FedEx was jointly ranked at the top for customer service satisfaction.
I regret to hear that you faced issues with your delivery; however, as you mentioned, our Customer Service Team is quick and responsive, and they consistently endeavour to address any problems that may occur during the delivery process.
Wonderful and Reliable
Regency Hampers offers a wide variety of sets (alcoholic and non-alcoholic) and sizes to suit everyone's budget. They offer customers a delivery date for the recipient which is very helpful. Also, delivery dates are accurate as my recipients always thank me for the hamper which coincides with the date the company stated it would be delivered.
1. desember 2025
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Svar fra Regency Hampers
We appreciate your outstanding review!
Our selection features a luxurious and continually growing assortment of carefully curated food and wine gifts suitable for any occasion. We are confident that our collection offers something to satisfy our Customers' requirements, regardless of the budget.
Hamper arrived on date requested
Hamper arrived on date requested. My friend said it was lovely gift with good selection, however there wasn't a gift message inside so she didn’t know who it was from until i contacted her which rather spoilt it for me. I had input words for gift message.
5. desember 2025
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Svar fra Regency Hampers
I'm sorry that your recipients didn't find the gift message that was included.
Our gift messages are printed on the same card as the recipient's name and address to to make sure there is no chance of a hamper being sent with no gift message, or the wrong gift message.
If they still have the package, please ask them to check the clear document envelope on the outer box which contains their name and address and says 'SEE REVERSE FOR GIFT MESSAGE' across the top.
The gift card can be removed along the perforations and then folded into a stand-alone card showing your message.
Again, I'm sorry that your recipients didn't find the lovely message you'd written but I hope that they enjoyed the hamper.
Delightful Hamper
Service provide was excellent. Delivered on time by a friendly delivery person. Contents of hamper were delightful. I bought as a gift and person was thrilled to receive it.
5. desember 2025
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Svar fra Regency Hampers
We are thrilled to have reached the high standard of service we aim for!
Thank you very much for your feedback, and we are pleased to know that your recipient was excited to receive their hamper!
First time using Regency Hampers
Great communication throughout. Easy to use website and very competitive pricing. Hamper was delivered on our chosen day and the recipients were overjoyed with the contents. This was our first time using Regency Hampers and we will be using them again in the future. Excellent service.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
Thank you for sharing your 5* review.
We are always delighted to hear when recipients are thrilled with our hampers. Our team dedicates significant effort to the selection of contents and the overall presentation.
Perfect gift for a couple who have everything
I could choose what I wanted in the hamper
9. desember 2025
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Svar fra Regency Hampers
We appreciate you sharing your five-star experience.
We agree that a hamper is an excellent option for individuals who appear to have everything!
Unrivalled
Unrivalled, Two (2) seperated deliveries and both excellent quality, value and the delivery so good-thanks!
12. desember 2025
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Svar fra Regency Hampers
We are pleased to have surpassed your expectations and are extremely grateful to you for sharing your five-star experience.
Fabulous delivery
Delivery happened when it was supposed too, carefully packed amd delivered in great condition. Will use again.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We sincerely appreciate you taking the time to share your 5-star review!
Very pleased with my Hamper
Very pleased with my Hamper, excellent service. Would definately purchase again
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We sincerely appreciate your 5-star review!
We look forward to exceeding your expectations during your next purchase with us.
Well Presented
Required for a Christmas Present, The Hamper was very well presented making it a perfect gift. I am sure it will be well received.
7. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
Thank you very much for this fantastic 5-star review!
Our packing team will be thrilled to know that you appreciate the effort they put into the presentation.
Lovely basket filled with goodies
Lovely basket filled with goodies! Beautifully arranged and all delicious. My retiring employer loved it
November 2025
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We appreciate you taking the time to share your five-star experience!
Our team approaches every detail with the highest level of care - from content to presentation. Your feedback truly brightened our day!
Svar fra Regency Hampers
We appreciate you taking the time to share your five-star experience!
We are pleased to learn that you found the ordering process to be straightforward.
Excellent service from a reliable…
Excellent service from a reliable Company.
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
Thank you so much for taking the time to share your five-star review!
Really impressed
Have used regency before and always been very good.
The hamper was really nice,looked special and good quality products.
Delivered wgen said and driver very polite and helpful,lifted thr hamper into the housd for us.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We sincerely appreciate you taking the time to provide your five-star review!
We are thrilled to have exceeded your expectations as a returning customer and look forward to doing so for your future gifting requirements!
We will also pass along your feedback to the Courier, as it is wonderful to know they went the extra mile as well.
Excellent value for this lovely hamper
The ordering process was easy and efficient and was excellent value.
The recipient was extremely delighted to receive the beautifully wrapped hamper which arrived on the date requested.
I will certainlky use Regency Hampers again and i will recommend them to my friends.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We greatly appreciate you taking the time to provide your five-star review!
Our team has invested significant time and effort into optimising the ordering process to ensure it is as straightforward as possible. We are thrilled to know that it has been effective for you.
Your recommendation means a lot to us, and we look forward to surpassing your expectations again!
Ordered and delivered good service and product without any…
Ordered and delivered without any problems. Two hampers given as presents and both recipients liked the contents and were very satisfied.
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We sincerely appreciate you taking the time to provide your five-star review!
It brings us great joy to know that you had a seamless experience with us, and that your recipients were pleased with their gifts.
I made a mistake on address for the…
I made a mistake on address for the delivery and it was sent to the wrong address . I told Regency Hampers what I had done . They were terrific they got in touch with delivery drivers who them selves were very good and drivers retrieved the item and through regency hampers they then delivered to the right address , a Big Big thank you to Regency Hampers and there delivery service .
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Regency Hampers
We are grateful for your time in providing a five-star review!
We will consistently strive to resolve any issues, and we are pleased to learn that there was a positive resolution for you.
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