Refilled Anmeldelser 

Svar fra Refilled

30. sep. 2026

Hi there,

We are sorry to hear that you have had a negative experience.

As this is an anonymous review, we’re unable to locate the specific orders or check their current status from the information provided. Please reach out to our Support team with the relevant order IDs so we can identify the payments and investigate what happened with each order.

We’d like to make sure your case is properly reviewed and that you receive an update on the outstanding orders.

Warm regards,
Parker from Refilled

Svar fra Refilled

21. sep. 2026

Hi Mary,

Thank you for sharing your experience. We’re sorry that you were unable to complete your purchase of Congstar credit.

There can be several reasons why an order may be refunded, one of which is the availability of the product at the time of purchase. In such cases, the payment is refunded so that customers are not charged for a product that could not be delivered.

Regarding your concerns about your personal data, all personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable local EU Member State and/or other national data protection laws.

You can find more information about how personal data is handled in our Privacy Policy: https://refilled.com/privacy-policy

Warm regards,
Parker from Refilled

Svar fra Refilled

9. sep. 2026

Hello,

Thank you for sharing your experience.

We’ve checked the order mentioned in your review and can confirm that it has been cancelled. The payment may still appear as temporarily reserved while your payment provider completes the payment process. Once they confirm that the payment was unsuccessful, the reserved amount will be released back to you automatically.

We hope this helps clarify the situation and provides some reassurance. If you have any further questions, or if the funds are not released after your payment provider confirms the failed payment, our Support Team will be happy to assist you further.

We appreciate your patience and hope to have this resolved for you soon.

Regards,
Parker from Refilled

Svar fra Refilled

Oppdatert: 9. sep. 2026

Greetings,

We are sorry to hear about your experience.
As your review is anonymous, we’re unfortunately unable to identify your order or investigate what happened. Could you please update your review with your order ID? This would greatly help our team locate your order details and tickets.

Additionally, we’ve reached out to you via Trustpilot regarding this matter so you can provide us with more information and allow us to assist you further.

We hope to hear from you soon and have the opportunity to make things right.

EDIT

Thank you for providing additional details, which helped us locate your conversation with our support and review your case.

We understand your concerns. Based on the information we were able to review, it appears that the key was not redeemed through the official Paysafe redemption process. We’re unable to guarantee the key if it has been shared or used through a third-party website or service.
Our Support Team has provided you with further information in your ticket. If you have any additional questions, please feel free to reach out to them, and they’ll be happy to assist you.

Warm regards,
Karol from Refilled

Svar fra Refilled

30. aug. 2026

Hi there,

Thank you for your kind feedback! We’re happy to hear that you’ve enjoyed our competitive prices and quick delivery.

We truly appreciate your review and hope to make your next experience even better. We look forward to seeing you again soon!

Warm regards,
Parker from Refilled

Svar fra Refilled

Oppdatert: 31. aug. 2026

Hi there,

Please allow me to clarify that, in some cases, the charge may be a temporary hold placed by your payment method. This should be automatically reversed once it is confirmed that the order was not completed successfully.

As your review is anonymous, we’re unfortunately unable to identify your order or investigate the matter further. For this reason, I’d kindly ask you to update your review with your order ID. This would greatly help our team locate your ticket and order details.

Additionally, we’ve reached out to you via Trustpilot regarding this matter so you can provide us with more information.

EDIT

Thank you for your update and for providing the order details.

We have created a support ticket and sent it to the email address linked to the order you mentioned. Please check your email inbox and, just in case, your spam folder as well. When you can, simply reply to our email with the requested information so our Support Team can look into this further.

Warm regards,
Parker from Refilled

Svar fra Refilled

13. aug. 2026

Hi there,

We’re truly sorry to hear about your experience and the difficulties you encountered while trying to reach our Support Team.

As your review is anonymous, we’re unfortunately unable to identify your order or investigate the matter further. Since you’ve already been in contact with our Support Team, could you please update your review with your order ID? This would greatly help our team locate your ticket and order details.

Additionally, we’ve reached out to you via Trustpilot regarding this matter so you can provide us with more information and allow us to assist you further.

We hope to hear from you soon and have the opportunity to make things right.

Warm regards,
Parker from Refilled

Svar fra Refilled

5. aug. 2026

Hi,

Thank you for your review!

We're delighted to hear that your purchase was easy and that your order was delivered instantly. Your feedback means a lot to us, and we truly appreciate your support.

We look forward to seeing you again soon!

Best regards,
Parker from Refilled

Svar fra Refilled

30. juli 2026

Hi there,

Thank you for taking the time to share your feedback. We're glad to hear that your support experience with our agent was a positive one.

We're sorry to learn that you encountered difficulties using the chat interface. That certainly isn't the experience we want for our users. Your feedback has been shared with the appropriate team for review.

We appreciate you bringing this to our attention, as feedback like yours helps us improve the experience for everyone.

Kind regards,
Parker from Refilled

Svar fra Refilled

Oppdatert: 20. aug. 2026

Hi there!

Thank you so much for your feedback! We work every day to meet our customers’ expectations, and we’re glad to hear that you enjoyed your experience with us!

If there’s anything you’d like to see improved on our platform to make your experience a 5-star one, please let us know. We always take our users’ feedback into account to improve our services.

We hope to see you back here soon!
Charlene, from Refilled

Svar fra Refilled

Oppdatert: 20. aug. 2026

Hello there, Frédéric,

Please rest assured that if an issue occurred during the payment process and the transaction was not successfully completed, the funds will be returned to your account.

The charge you've noticed is usually a temporary authorization made by your bank. The funds will be released automatically according to your bank's processing times, which typically range from 5 to 28 business days.

If you still need assistance from our Support Team, all you need to do is reach out to us through the live chat on refilled.com, including all the relevant details, and one of our agents will be happy to assist you.

Additionally, we've already contacted you via Trustpilot regarding this matter so you can provide us with more information.

We hope this information helps clarify the situation. If you have any other questions, we're always here to help.

Warm regards,
Charlene, from Refilled

Svar fra Refilled

15. juli 2026

Hello Rosario,

Thank you for taking the time to share your experience and for giving us 4 stars.

We're glad we were able to resolve the issue and process your refund. We also appreciate your honest feedback about the communication and response time. Your comments help us identify where we can improve, including providing clearer guidance and a better support experience.

Thank you for your patience and understanding, and we hope to provide an even smoother experience next time.

Warm regards,
Parker from Team Refilled

Svar fra Refilled

21. juni 2026

Hi there Luca,

We appreciate your kind words and are glad you had a smooth experience with Refilled!

Hope to see you again soon!

Best regards,
Parker | Team Refilled

Svar fra Refilled

11. juni 2026

Hello there,

We're sorry to hear about your experience.

We would like to review your case further and help resolve this for you. However, since your Trustpilot review is anonymous, we are unable to identify your order or locate any related support correspondence.

Please update your review with your order ID or reply to our inquiries on Trustpilot. Once we receive this information, we will investigate the matter in detail and assist further.

We look forward to hearing from you.
Parker from Refilled

Svar fra Refilled

5. juni 2026

Hi Bernd,

Thank you for your great review! We’re very happy to hear that everything was easy and convenient for you.

Thank you again for your support, and we look forward to seeing you again!

Best regards,
Parker from Refilled

Svar fra Refilled

Oppdatert: 8. juni 2026

Greetings,

Thank you for your review. Please allow us to assure you that our platform is safe and reliable, and we’d love to review the situation you encountered.

If you’ve already submitted a ticket, please share the order ID with us.

Additionally, we’ve requested more information from you through Trustpilot so we can look into this for you.

EDIT

Thank you for providing us with some extra information via the Trustpilot inquiry we had sent. With it, I was able to locate your order and the related ticket. It looks like our Support Team provided you with detailed information on how to stay safe and avoid online scams in the future.

Unfortunately, it appears that the issue did not stem from the product itself but from an attempted scam during the exchange process. We truly hope the guidance shared will help you avoid situations like this going forward and will change the perspective on our platform.

Warm regards,
Karol from Refilled

Svar fra Refilled

30. mai 2026

Hi Lesslie,

I'm really sorry to hear this — that's not the experience we want anyone to have.

I'd like to look into this for you properly. Could you reach out to us through the live chat on refilled.com?

Additionally, we’ve requested more information from you through Trustpilot so we can look into this for you. We'll get this sorted as quickly as we can.

Charlene from Refilled

Svar fra Refilled

8. mai 2026

Hi Martin,

Thank you for your review! We’re very happy to hear that you’re happy with your experience. Your support means a lot to us, and we hope to see you again soon!

Warm regards,
Parker from Refilled

Svar fra Refilled

22. apr. 2026

Hello, Irina!

Thank you for your excellent feedback! We’re delighted that you had such a positive experience.

Warm regards,
Karol from Refilled

Svar fra Refilled

20. apr. 2026

Hello, Romain!

Thank you for your excellent review! We’re delighted that you had such a positive experience. Your kind words are greatly appreciated.

Warm regards,
Karol from Refilled