Rebel Energy 

Takk for at du bruker Trustpilot. Dessverre kan du ikke lenger skrive en anmeldelse her ettersom nettstedet til virksomheten er stengt. Du må gjerne kontakte oss hvis du lurer på noe.

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very hel... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Char... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Thank you Fezile, I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Today I had an issue with my billing acocunts and Nathi really helped me resolve the issue, taking matters into his own hands and spending an hour helping me out. Hope karma rewards him back for his... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Energileverandør
  2. Strømleverandør
  3. Gasselskap
  4. Leverandør av fornybar energi

Skrevet av virksomheten

Rebel Energy is a new breed of energy supplier, providing clean energy to households in the UK at an affordable price. Rebel’s on a mission to address inequality and combat the climate crisis with a benevolent mindset. Rebel with a cause, energy with a difference.


Kontaktopplysninger

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Helpfullness of Jaydrin - a most excellent outcome

Jaydrin was most helpful, was responsive and completely understood my questions and was able to correct the deficiencies with my account and able to demonstrate the correct balances.

He was most polite and left me with a great feeling of Rebel Energy.

1. april 2025
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Svar fra Rebel Energy

Hi Michael,

Thank you for taking the time to post your review.

It's always nice to receive such kind feedback and Jaydrin would have been delighted to have helped.

Vurdert til 5 av 5 stjerner

I was attended to very well

I was attended to very well. I appreciate the tone and also the assistance I got.

This is what we expect from a service provider to have customers at heart.

I will not hesitate to recommend Rebel energy to the next potential customer.

Kind regards

1. april 2025
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Svar fra Rebel Energy

Hi,

Thank you for taking the time to post your review and for saying you recommend us.

That really means a lot.

Vurdert til 5 av 5 stjerner

I unfortunately and regrettably had to…

I unfortunately and regrettably had to cancel being with Rebel energy due to entering a new energy ,bundle contract.Sarah helped me close my account and was dealt with very efficiently. Rebel has by far the highest level of customer care I have experienced. 5 stars all the way from me...🙂👍

1. april 2025
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Svar fra Rebel Energy

Hi Bob,

Thank you for your review.

While we're sorry to hear you're leaving, we're glad we were able to help make the procedure as straightforward as possible.

Thank you for your time with us.

Vurdert til 1 av 5 stjerner

Where do you get these agents?

I moved into a property serviced by Rebel. My initial final bill was wrong. So, I helpfully provided the exact move-in date and meter reading via email. I received another wrong bill. When I followed up, the agent's response, conveniently omitted the actual bill. However, they were incredibly efficient in requesting a five-star review. Seven emails later, the issue remains unresolved. I'm genuinely curious about their recruitment strategy.

31. mars 2025
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Svar fra Rebel Energy

Hello,

Thank you for taking the time to post your review.

We're sorry to hear of your experience and would like to look into this further. Unfortunately we're unable to view any account details using the information provided in your review. As such, we've reached out to you through Trustpilot to request some additional details.

If you could reply to that request, we'd appreciate it.

Thanks,
Team Rebel.

Vurdert til 5 av 5 stjerner

HELPFUL

Nathi very helpful in calculating annual consumption charges after a colleague of his failed to ring me as arranged.

31. mars 2025
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Svar fra Rebel Energy

Hi Charles,

we're sorry to hear the previous agent was unable to get back in touch with you but are delighted to hear Nathi was able to get everything resolved.

Vurdert til 5 av 5 stjerner

PhakamaniG was really helpful and…

PhakamaniG was really helpful and patient with me. His service is top notch.
Thank you for your time.

31. mars 2025
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Svar fra Rebel Energy

Hi,

You're welcome. Phakamani will be delighted with your kind words.

Vurdert til 5 av 5 stjerner

Really helpful Customer Service

Really helpful Customer Service! Nosiviwe was able to solve all my queries while also guiding me through the whole billing process and setting up my account!

31. mars 2025
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Svar fra Rebel Energy

Hi Ali,

Thanks for taking the time to post your review.

We're delighted to hear Nosiviwe was able to get your queries resolved. Please don't hesitate to get in touch should you have any queries in the future.

Vurdert til 5 av 5 stjerner

Neal is the man

Neal on what I believe to be on the billing team was incredible. Very helpful and went above and beyond many times throughout the call. Made my life very easy and was a gentlemen.

31. mars 2025
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Svar fra Rebel Energy

Hi Brandon,

Thanks for that. Neal will have been delighted to have helped.

Vurdert til 5 av 5 stjerner

I switched over to Rebel Energy in…

I switched over to Rebel Energy in October 24 after some dreadful customer service from my previous electricity supplier.
There prices are excellent but more importantly the level of customer service is great. No online chat or automated options. You speak to a human that you can understand and trys to help you. If you’re thinking of switching. Try Rebel 1st.

31. mars 2025
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Svar fra Rebel Energy

Hi Jonathan,

Thanks for taking the time to post your review. We feel it's important you can speak to an actual person when you need to and are delighted to hear that's exactly what you experienced.

Vurdert til 5 av 5 stjerner

What a gentleman.

What a gentleman.

Professional. Effective and efficient.

De-Juan. These experiences are always a
headache, thank you making it such a great experience

31. mars 2025
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Svar fra Rebel Energy

Hi Ryan,

De-Juan will be delighted with your kind words. Thanks for taking the time to share them.

Vurdert til 5 av 5 stjerner

De-Juan assisted me in resolving my…

De-Juan assisted me in resolving my login issues and thoroughly reviewed my bill, as well as updated my meter readings. Unfortunately, previous staff had made several errors, including misspelling both my name and email address.

29. mars 2025
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Svar fra Rebel Energy

Hi Seb,

while we are sorry to hear your issues were unable to be rectified initially, it's great to know De-Juan was able to get these resolved for you.

Vurdert til 5 av 5 stjerner

PhakamaniG was great and easy to talk…

PhakamaniG was great and easy to talk to explained to ME with patients and adhered to my needs I am very satisfied with his response to detail THANK YOU SO MUCH KEEP IT UP FROM ME 5 STARS ARE TOO LITTLE

29. mars 2025
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Svar fra Rebel Energy

Hi Rashida,

Thanks for taking the time to post your review.

It's great to hear your experience warranted a higher stars review than is possible. 😊

Vurdert til 5 av 5 stjerner

Today I got an issue with my billing…

Today I got an issue with my billing and Fezile helped me out very fast and professional. Great customer service.

29. mars 2025
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Svar fra Rebel Energy

Hi Nedermann,

Thanks for your review and for letting us know how swift and helpful Fezile was.

Vurdert til 5 av 5 stjerner

Thank you Keanan for resolving the…

Thank you Keanan for resolving the query very quickly. Friendly, polite and efficient. Thank you!

29. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Rebel Energy

Hi Mike,

You're welcome.

Your kind words will mean a lot to Keanan.

Vurdert til 5 av 5 stjerner

PhakamaniG was really helpful today …

PhakamaniG was really helpful today in attending to my queries and also offered a reasonable explanation for the issue I have been having for sometime now. He was patient and took his time to explain things to me. He offered to help in the future should I experience any difficulty.
This was a clear indication if going above and beyond to ensure customer satisfaction.
Well done!

29. mars 2025
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Svar fra Rebel Energy

Hi Chidiebere,

Thank you for your kind words.

It's great to hear of your experience and are delighted with the level of confidence Phakamani was able to provide you with.

Vurdert til 5 av 5 stjerner

Phakamani was very helpful

Phakamani was very helpful. He efficiently dealt with my issue and made sure I got all the help I needed.

28. mars 2025
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Svar fra Rebel Energy

Hi Kris,

Thanks for your review and for taking the time to let us know how helpful Phakamani was. He will have been delighted to have helped.

Vurdert til 5 av 5 stjerner

My problem regarding an account is…

My problem regarding an account is still ongoing but the responses I have received so far from Faatima have been prompt, helpful and positive . I feel confident that the matter will be resolved quickly

28. mars 2025
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Svar fra Rebel Energy

Hi,

While we are of course sorry to hear the issue is an ongoing one, we are glad to hear Faatima has been by your side with details and updates.

Dette er Trustpilot

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