Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... Vis mer
Selskapet har svart
This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... Vis mer
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome
Kontaktopplysninger
Storbritannia
- help@realwatchcompany.com
- realwatchcompany.com
3,4
Middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 50 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good customer service
Good customer service, good response time, great products, keep it up thank you.
14. juni 2023
Brilliant 5 stars all the way
5. juni 2023
The watch never came
5. juni 2023
The watch was fake and not worth £200
24. mai 2023
Svar fra Casino
Hi Brooklyn,
Firstly we absolutely do not sell fake products, if this were the case we would clearly not have an excellent rating here on TrustPilot from over 2,000 reviews.
We are sorry you are not happy with your purchase, assuming the item is unworn and within our extended Christmas returns period please contact our customer service department to arrange a return and full refund.
Regards,
Real Watch Company
Returned a watch as the strap broke
Returned a watch as the strap broke. The company received the watch but had to wait 4 weeks + for the refund. Had to email them numerous times to see what was happening. Won't order from these again
25. september 2023
Anmeldelse skrevet uten oppfordring
Gorgeous Emporio Amarni Gold Bracelet Watch
Beautiful quality, fantastic service, super fast delivery and best of all got a discount :-))))
10. mai 2023
Delivery was quick
Delivery was quick, watch is beautiful, the husband loves it. Excellent service.
1. mai 2023
Efficient ordering and delivery
22. april 2023
The picture is a true representation of…
The picture is a true representation of the product and the delivery was quick.
18. april 2023
I purchased Mk watch with u n one…
I purchased Mk watch with u n one diamond of it was fallown inside the watch
14. april 2023
Quick delivery,,quality product,,good…
Quick delivery,,quality product,,good value for money
5. april 2023
The watch was what I expected very…
The watch was what I expected very good. The arrival time was on point. Will order again for sure.
8. april 2023
Really quick service
Really quick service , loved the watches , will be ordering again x
6. april 2023
Amazing 🤩 great company
Amazing 🤩 great company and fast delivery.I’ve ordered three watches now and really pleased.
6. april 2023
Perfect and great to deal with
31. mars 2023
Disappointing customer service.
I had ordered a watch with next day delivery and I received it 2 weeks later. It should’ve been a gift for someone and I ended up going on the party empty handed. Customer service was not helpful saying they did send it to delivery company and it is not their responsibility at that point. If you have a delivery partner and they’re losing your item at least you should be helpful and try to solve the problem. I received the item after all, but at one point I just thought that I lost my money. This is not a reliable company after my experience. Very disappointed!!!
22. mars 2023
Buyer beware when things go wrong
I ordered a Emporio Armani watch which arrived quickly and looked gorgeous. When I went to wear it a few weeks later I found it did not work at all. I contacted the RWC co. and was asked to return (I had to pay because it was just after 30 days even though it was faulty). A replacement was posted but this sat on the tracker in Evri at their local depot. After a week I contacted TRW Co. and I was asked to complete the paperwork work for Evri! Eventually another watch was sent and this didn’t work either. I was asked to take it to a jewellers to have a new battery fitted. This I did, but it still didn’t work. Again, I was asked to return the watch and pay the postage. Mike informed me I would not be out of pocket. Two weeks after returning my watch the refund arrived but only for the original price of the watch and not for the £29.08 I had paid on the postage and a battery. I have again emailed twice to have this reimbursement but no-one is responding! Buyer beware when things go wrong this is a nightmare. This has been ongoing since the beginning of July and still not sorted.
20. september 2023
Anmeldelse skrevet uten oppfordring
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