SCAM AND FRAUD
If I could give this company -5 stars, I would.
This has been one of the worst online shopping experiences I've ever had. I placed an order for a helmet on June 20, and more than a month later, I still had not received the helmet.
After weeks of silence and dozens of emails requesting either an update or a refund, they finally responded. Their first explanation was that my shipping address was incorrect. However, the address exactly matched the one shown in my order confirmation, so that excuse simply wasn't true.
Shortly afterwards, they sent me a DHL tracking number claiming that my helmet had been delivered. It had not. I contacted DHL directly, and they confirmed that the tracking number did not belong to my shipment, it was associated with a delivery to a company in another city.
Instead of resolving the issue, I was given misleading information and no meaningful assistance. Customer service has failed to provide a credible explanation, deliver the product, or issue a refund.
Based on my experience, I strongly recommend that others avoid this company. If you value your time and money, shop elsewhere.
20. juni 2026
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