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Ratcliffe & Co Wines Anmeldelser 

62
•
TrustScore 5 av 5

4,8

Vinbutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Just found this company and it made my day. They have a great selection of wines. More importantly for me they stock some wines that can be difficult or impossible to find on the high street. Their cu... Vis mer

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Vurdert til 5 av 5 stjerner

It starts with an interesting and well constructed wine list but the outstanding feature was the customer service on a relatively small first order. The carrier didn’t perform well (broken bottle and... Vis mer

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Vurdert til 5 av 5 stjerner

Ratcliffe & Co had the wine I wanted at a competitive price. Online ordering was easy and communication great. The wines were despatched quickly and arrived as scheduled. Oh and did I mention the wi... Vis mer

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Vurdert til 5 av 5 stjerner

Outstanding service, I had a problem with the delivery driver not delivering on the correct day. This company spoke to me over the phone, no robots, genuine good business people. Eventually got my ord... Vis mer

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Informasjon om virksomheten

  1. Vinbutikk
  2. Vingrossist og -importør

Skrevet av virksomheten

Well, if you’re looking to find out more about us, then you’re in the right place. We are Ratcliffe & Co Wines, a small family run business based in the heart of Norfolk. After working on various projects within in the food and drink industry, our passion for wine has built-up over a long period of time. We decided to take it to the next level in 2016 which is when Ratcliffe & Co Wines was born. Our core aim is to showcase some of the most fascinating wines at great prices. We never compromise, all our wines are of exceptional quality, some of them even gracing the wine lists of Michelin-starred restaurants and venues not just in the UK, but across the globe. Our portfolio consists of some of the finest family run producers and wineries from around the world, we have over 1,000 wines, including classic world wine regions, as well as some exciting hidden gems from emerging regions. Our ambition is to grow by encouraging the wine lovers of the UK to come on this journey with us, taking the opportunity to discover more of your favourite varietals and maybe some unfamiliar ones too. We are a little company with big ambitions, however, we always place our customers’ needs at the heart of everything we do; for us it’s about providing that personal touch, endeavouring to make every contact or transaction we have informative and enjoyable.

Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

62 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(62)

25 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 3 av 5 stjerner

Delivery took over 7 days .I mailed…

Delivery took over 7 days .I mailed them on Sunday evening approx 10:30 pm to enquire when I should expect delivery. Very impressed I had a response almost immediately.
Was advised dispatch would be on Monday for delivery Tuesday.
Monday got a call informing me DHL had broken the package.. ( No fault of the supplier ).
The wine was for a Birthday present, so requested a replacement to be dispatched. When the wine arrived it was a Blush variety and not the white wine originally ordered.. Not the best experience, but did appreciate the prompt personal contact . I decided not to pursue further rectification. Tried the Blush wine it was very pleasant …

11. august 2025
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Svar fra Ratcliffe & Co Wines

Hi John, thank you for your review. We apologise again for the problems you had with your delivery.

Vurdert til 5 av 5 stjerner

Exemplary

Everything about the buying experience from this company was superb

15. juli 2025
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Svar fra Ratcliffe & Co Wines

Thank you for your kind review. We appreciate your feedback.

Vurdert til 5 av 5 stjerner

I placed my order and forgot about it

I placed my order and forgot about it. The rest was down to Ratcliffe and Co. Informing me at every stage of order movement, efficient and quick.

2. juli 2025
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Svar fra Ratcliffe & Co Wines

Thank you for your kind review. We appreciate your feedback.

Vurdert til 4 av 5 stjerner

Happy with service - eventually!

Our first order was damaged in transit so wasn't delivered, we subsequently had a replacement sent through. We had very good communication with the company from Glenn who updated us about the issues and was very apologetic.

12. mai 2025
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Svar fra Ratcliffe & Co Wines

Thank you very much for your review.

Vurdert til 5 av 5 stjerner

Good communication with us

Good communication with us. Prompt delivery and robust packaging. So pleased to have found a uk distributor of Chilean wines if quality.

7. mai 2025
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Svar fra Ratcliffe & Co Wines

Thank you very much for your review. We appreciate your feedback and are glad you're happy with the service. Enjoy your wine.

Vurdert til 3 av 5 stjerner

It would have been helpful if when you…

It would have been helpful if when you couldn’t for fill an order that you suggested an equivalent wine to qualify for a discount

23. april 2025
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Svar fra Ratcliffe & Co Wines

Hi David, thank you for your order and review. We appreciate the feedback. I just thought I would explain that there is a minimum order value of £75 to qualify for the £10 off discount. However, as your first order didn't meet that criteria, you will still be eligible for the discount if you wish to purchase with us again in the future. We hope you enjoy the wine. Many thanks, Josh

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