We absolutely love our rapid radios!! We started with the handheld units and now we have added them to our fleet of on road and local trucks. We have been able to communicate quickly and ensure that... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been a customer for three years. Products are great and work as advertised. Any issues have been quickly resolved. Patsy did an excellent job recently when I was having issues. We worked to tro... Vis mer
Selskapet har svart
Jackie responded to my request for assistance so promptly! He (or she) offered to help me get my radio renewals consolidated so I'll get a notice only once a year. Great customer service!
Selskapet har svart
First, I was on hold forever today and then a high call volume recording came on saying to try again later and then disconnected me. If your call volume is that high then hire more support people. Tha... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Kontaktopplysninger
829 Forest Hill Ave SE, 49546, Grand Rapids, USA
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4,4
Enestående
394 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Radios themselves are sub par at best
Radios themselves are sub par at best. Definitely not water proof or resistance. Company themselves have very very poor customer service. No matter what rapid radio company tells you there is a 50$ a year fee for this service. 0/10 stars will not do business with.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that the Rapid Radios G1 model is not waterproof, while our newer RAD1 model is designed with waterproof capabilities. Since the RAD1 was released more recently, we’re not certain which model you received, and we would be more than happy to confirm that with you to ensure the product specifications match what you were expecting.
Regarding the $50 annual service fee, this fee is included with the first year of service at the time of your initial purchase. The renewal information is disclosed on our website within the product description, specifications section, and FAQ page so customers are aware of the annual renewal requirement after the first year. If there was any confusion surrounding this, we sincerely apologize and would appreciate the opportunity to clarify it further.
We also take customer service very seriously, so it’s concerning to hear that you felt your experience did not meet expectations. That is never our intention, and we always aim to provide prompt and helpful support.
Due to the limited information provided in your review, we have requested your contact details so we can reach out directly to better understand your concerns and work toward a resolution. Our goal is always to make things right, and we genuinely hope for the opportunity to turn your 1-star experience into a 5-star one.
We look forward to connecting with you soon.
– The Rapid Radios Team
I was having an issue with one of my radios
I was having an issue with one of my radio handsets that i could not resolve myself and had to call customer service. I spoke to Kelsey who was able to solve my problem. She was very polite and knowlegeable. She was also able to answer some additional questions that i had. It's nice be satisfied with a customer service agent and not aggrevated by them as it all too often is
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for taking the time to share your experience. We’re so glad Kelsey was able to resolve the issue with your handset and answer your additional questions. Her politeness and knowledge are exactly what we strive for on every call.
It means a lot to hear that your experience left you satisfied rather than frustrated—that’s always our goal. We truly appreciate your support.
– The Rapid Radios Team
quick responsive customer service
quick responsive customer service. able to answer my questions and I didnt have to wait days for a response
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your feedback! We’re glad to hear our team was quick to respond and able to answer your questions without delay. Providing prompt and helpful support is always our goal. We truly appreciate your support.
– The Rapid Radios Team
Great customer service and products.
Had a great experience with them and Kelsey was very helpful and patient. Have had rapid radio for years now and also bought their newer model also. Works great. Thanks guys for the great service and products.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your continued support over the years! We’re so glad to hear you’ve had a great experience and that Kelsey was helpful and patient in assisting you. It means a lot that you’ve trusted us enough to add the newer model as well. We truly appreciate your loyalty and kind words about our service and products.
– The Rapid Radios Team
Great Customer Service from Natalie
Great Customer Service from Natalie! We Love these radios, we started out with just 2 and now have 6. We use them in our Oversize/Overweight trucking business, and they work very good everywhere we go. We have always been able to contact someone with any issues we have had and are always taken care of in a timely manner!
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for sharing your experience! We’re thrilled to hear that Natalie provided great support and that your radios are performing reliably for your oversize/overweight trucking business. It’s wonderful to know you’ve been able to grow your fleet and that our team has always been there to help with any issues. We truly appreciate your trust and support!
– The Rapid Radios Team
These radios are Great
These radios are Great! I have had no negative issues with these radios. They work as advertised and the coverage is great. I can talk to my son who lives in another state and my daughter who lives in another county. Easy to program adding new talk groups to the radios for private talk to talk. Customer service was fantastic when I contacted them about adding new groups.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for the wonderful review! We’re so glad to hear your radios are working as advertised and providing the coverage you need to stay connected with your family across states and counties. It’s great to know adding new talk groups has been easy and that our customer service team was able to assist you when needed.
We truly appreciate your support and are always here if you need anything.
– The Rapid Radios Team
Knowledgeable staff
Knowledgeable staff! referred problem immediately to IT for completion.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your review! We’re glad our team was able to quickly recognize the issue and get it referred to IT right away to keep things moving. We appreciate your feedback and your support!
– The Rapid Radios Team
Excellent service
Excellent service! My battery stopped charging and I received a free replacement. Very timely service and outstanding support
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your feedback! We’re thrilled to hear that our team was able to provide timely support and get your battery replaced quickly. It’s wonderful to know you had an excellent experience with our service.
– The Rapid Radios Team
I bought 2 radios
I bought 2 radios, had them shipped to Florida. The shipping was kind of slow. I almost missed them, but then sent one home to Michigan with my wife and we were able to talk from Michigan to Florida and back flawlessly. I would say they work great. And I have since bought 2 more
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your feedback and for sharing your experience. We appreciate your patience with the shipping and are glad to hear your radios worked flawlessly between Florida and Michigan. It means a lot to us that you came back and added two more to your group. If you ever need assistance, we’re always here to help.
– The Rapid Radios Team
I’ve been very happy with my purchase…
I’ve been very happy with my purchase of two rapid radios. In fact, I just purchased a third radio today.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your continued support. We’re glad to hear you’ve been happy with your radios, and we truly appreciate you coming back to add another to your group. If you ever need anything, our team is always here to help.
– The Rapid Radios Team
Five Stars
Five Stars! ⭐️ ⭐️⭐️⭐️⭐️
I purchased Rapid Radios after seeing how well they work. We were on a family vacation and my sister had hers. We went all over Kentucky and had the ease and convenience communicating. When one family member went back to Georgia the communication was still perfectly clear. So I made my purchase and also my niece made her purchase. We do group reps a lot and are delighted to have the ease of communicating in a group without having to dial cell phones. Hope we never have a disaster but feel so at ease knowing we will be able to connect with our extended family.
Great product and excellent service! Thank you Rapid Radios!
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for sharing your experience! We’re so glad to hear how well Rapid Radios have helped keep your family connected across states and during your travels. It’s great to know the convenience, clarity, and group communication have made a difference for you and your family. We truly appreciate your support and are always here if you need us.
– The Rapid Radios Team
Very good assistance real fast prompt…
Very good assistance real fast prompt easy access
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your kind words! We’re glad to hear you received fast, prompt, and easy assistance. Providing quick and accessible support is always our goal, and we truly appreciate your feedback.
– The Rapid Radios Team
Customer Service was very polite and…
Customer Service was very polite and resolved my issue on the first call and they were extremely efficient handling my issue within just a few minutes.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for sharing your experience! We’re glad to hear our customer service team was polite, efficient, and able to resolve your issue on the first call. Providing fast and helpful support is very important to us, and we truly appreciate your feedback.
– The Rapid Radios Team
Rapid Radios Customer Service is great!
Rapid Radios are great. One year on, there was an issue of more radios being listed than i had purchased when i went to renew my licenses. I contacted customer support and explained my problem. A delightful woman named Patsy collected the information and quickly set things right. Kudos to Rapid Radio and Patsy!
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for sharing your experience! We’re glad Patsy was able to quickly resolve the issue and get everything sorted for your renewal. It’s wonderful to hear that our team provided helpful and friendly support, and we truly appreciate your kind words and continued trust in Rapid Radios.
– The Rapid Radios Team
This company is impressive
My radios are great, super easy to set up and use plus they are a great build quality. The service has been flawless and crystal clear. This company itself is very impressive, incredibly accessible and helpful. It's hard to find that kind of "human" help in a lot of companies these days but rapid radio never disappoints.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your kind words! We’re glad to hear you had a positive experience and found our team professional and honest. We truly appreciate your support and look forward to continuing to serve you.
– The Rapid Radios Team
Professional and honnest people
Professional and honnest people
Great business to work with
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for your kind words! We’re glad to hear you had a positive experience and found our team professional and honest. We truly appreciate your support and look forward to continuing to serve you.
– The Rapid Radios Team
I have expanded my family talk group…
I have expanded my family talk group recently and we were having some trouble getting a couple of the radios to work. Turns out the problem was on our end, not with the radios. Selina was very attentive to our situation and went above and beyond to resolve the issue. I have had nothing but positive things to say about the customer service I have received and have purchased more radios for my family. Thank you Selina!
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for sharing your experience! We’re glad to hear the issue was quickly identified and resolved, and that Selina was able to provide the attentive, above-and-beyond support we strive for. It means a lot to know you’ve had such positive experiences with our customer service and that you’ve continued to expand your family group with additional radios. We truly appreciate your support and will be sure to pass along your kind words to Selina.
– The Rapid Radios Team
Customer Service was great!
I was having trouble getting my radios connected and Patsy M. was wonderful. She helped me take care of the issue and got my radios back on line. Thank you Patsy!
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for the great review! We’re so happy to hear that Patsy M. was able to help you get your radios connected and back online quickly. She truly does a wonderful job taking care of our customers. We appreciate you taking the time to share your experience and thank you for choosing Rapid Radios.
– The Rapid Radios Team
FALSELY ADVERTISED
All advertising states Radios will work without Cell coverage. I only researched after the purchase and found it when SHTF, and we have no cell coverage, THESE RADIOS WILL NOT WORK!
DO NOT BUY, FALSE ADVERTISING
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
Rapid Radios operate on a nationwide push-to-talk network that uses LTE infrastructure, which is different from traditional cellular voice and text services. This allows the radios to work in many situations where cell phones may struggle, but they do require network infrastructure to function and are not designed to operate if all networks are completely offline. We understand how this distinction can be confusing, especially for customers purchasing with emergency preparedness in mind.
We do aim to be transparent about how our products work. Information regarding coverage, service requirements, and limitations is outlined on our product pages, FAQs, and coverage map so customers can confirm availability in their area prior to purchasing. For those specifically looking for a network-independent option for emergency or SHTF scenarios, we also offer My Emergency Radio, which is our HAM radio solution designed for that purpose.
We will be reaching out to you directly to discuss this further and are hopeful to turn your 1-star experience into a 5-star one.
– The Rapid Radios Team
Great Customer Service!!
We lost a radio and Joshua Green and Marissa R. bent over backwards to get us a new one. Once it was sent it was incorrectly programmed and our other radios could not link into the system. Once they found out we were having these issues they immediately sent us 4 new radios but only charged us for one. Finally, when I returned the one new radio and the three old radios, Marissa followed back up with to make sure we got up and running!! Great customer service and great product! Kudos to their team! Rich T.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rapid Radios
Thank you so much for taking the time to share this detailed feedback, Rich! We’re thrilled to hear that Joshua Green and Marissa R. were able to step in and take great care of you. While we’re sorry for the initial hiccups, we’re glad our team was able to act quickly, make things right, and ensure everything was fully up and running.
Your kind words mean a lot to us, and we’ll be sure to pass this along to Joshua and Marissa—they’ll really appreciate the kudos. Thank you for trusting Rapid Radios and for being such a great customer!
– The Rapid Radios Team
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