Dear Mahshid,
I am truly sorry to hear about your experience and the inconvenience it has caused you. Please accept my sincere apologies for any distress this situation has caused.
We take allegations of unauthorized charges very seriously, and I assure you that this is not the standard of service we aim to provide. I want to assure you that we are fully committed to resolving this matter promptly and ensuring that you receive the necessary assistance.
To assist you further and investigate this matter thoroughly, could you please provide us with more information such as the dates of the unauthorized charges and any transaction details you may have? Additionally, if you haven't already, please reach out to our customer service team at support@rankbeasts.com so that we can expedite the process of refunding your money and rectifying this issue.
Rest assured, we are dedicated to ensuring that your concerns are addressed and that appropriate actions are taken to prevent similar incidents from occurring in the future. Your satisfaction and trust are paramount to us, and we will do everything in our power to regain your confidence.
Once again, I apologize for the inconvenience this has caused, and I thank you for bringing this matter to our attention.
UPDATE :
This individual has not initiated contact with us, and we lack any information regarding his orders. Furthermore, he has not responded to official Trustpilot requests for additional information about himself and his orders.