R-Phase Research PeptidesAnmeldelser 

Svar fra R-Phase Research Peptides

For 3 dager siden

Hola Iara, lamentamos leer esto y queremos aclarar la situación.

No somos una estafa: somos un equipo pequeño que ha tenido un volumen de pedidos más alto de lo esperado, lo que ha provocado retrasos en el envío y en las respuestas de soporte. Entendemos que esto es frustrante, especialmente sin noticias claras sobre tu pedido.
Por favor, contáctanos a través de nuestro Discord (enlace en nuestra web) o en support@r-phase.com con tu número de pedido, para que podamos localizarlo y darte una actualización real sobre su estado.

— Phase° Team

Svar fra R-Phase Research Peptides

For 3 dager siden

Hi, we're sorry to see this rating. Since there are no details here about what happened, we're not able to look into a specific order — but we take feedback like this seriously.

We're not a scam operation: we're a small, currently overwhelmed team dealing with higher order volume than expected, which has led to some shipping and support delays. If you have an order with us and had a bad experience, please reach out via our Discord (link on our website) or support@r-phase.com with your order details so we can make it right.

— Phase° Team

Svar fra R-Phase Research Peptides

For 3 dager siden

Hi, thank you for reaching out here — a 3-week wait with no update is not acceptable, and we're sorry.

We've had a period of higher order volume than expected, which led to shipping delays and a slower support response time than normal. That's on us, and three weeks without any communication from us is too long regardless of the reason.

Please reach out via our Discord (link on our website) with your order number so we can locate your order directly and give you an honest status update, including next steps if it hasn't shipped yet.

— Phase° Team

Svar fra R-Phase Research Peptides

For 3 dager siden

Hallo Pascal, das tut uns leid zu hören und wir wollen das für dich aufklären.

Deine Bestellung wurde bereits versandt und sollte demnächst bei dir ankommen. Dass keine Bestellbestätigung angekommen ist, liegt aktuell an einem bekannten Zustellproblem bei einigen deutschen E-Mail-Anbietern (u. a. GMX, Web.de) – deine Bestellung ist in unserem System vorhanden, auch wenn die Mail dich nicht erreicht hat.

Wir wissen, dass unser Support aktuell länger braucht als gewohnt – das liegt an einem höheren Bestellaufkommen als erwartet. Das ist keine Ausrede, sondern wir arbeiten aktiv daran, das zu verbessern.
Komm gerne in unseren Discord (Link auf unserer Website), dann schauen wir gemeinsam nach dem genauen Sendungsstatus für dich.

— Phase° Team

Svar fra R-Phase Research Peptides

For 3 dager siden

Hi Bart, thank you for flagging this — we want to get this sorted.
First, on the missing order confirmation: we're aware that emails from us are currently being blocked by some German providers, including GMX and Web.de. Your order is in our system even though the confirmation email never reached you — this is a known deliverability issue on our end that we're actively fixing.

On the missing product and lack of response to your support emails: we've had higher order volume than expected recently, leading to both fulfillment delays and a slower-than-normal email response time. That's not good enough, and we're sorry for the frustration this has caused.
Please join our Discord (link on our site) so we can locate your order directly and give you a real update on shipping status.

— Phase° Team

Svar fra R-Phase Research Peptides

For 3 dager siden

Hi, thank you for sharing this — we'd like to clarify a few points.

Card payment is available through our MoonPay integration alongside crypto — if that wasn't showing at checkout for you, that sounds like a technical glitch on your end or ours, and we'd like to look into it together.

On the shipping timeline: we've had an unexpected order volume that led to stock and fulfillment delays, which is why your order hasn't shipped yet — that's on us, and we're actively working through the backlog.

We also see you reached out twice by email without a response — that's not the experience we want to give, and we're sorry for the wait. Our email volume has been higher than we can currently keep up with.
Please join our Discord (link on our site) so we can pull up your order directly and sort out both the payment and shipping question with you.

— Phase° Team

Svar fra R-Phase Research Peptides

20. juni 2026

Hello,

We're sorry to hear about your experience.

We recently experienced technical issues with our email system following a migration to Cloudflare, which unfortunately affected our ability to receive and respond to some customer emails. These issues have now been resolved, and our email support is fully operational again.

You are welcome to contact us by email, or alternatively join our Discord server, where our customer support team is available 24/7 and will be happy to assist you with your order and help resolve the situation as quickly as possible.

Please reach out to us with your order details, and we'll do our best to help.

Kind regards