They don't have a telephone number to cancel and they don't hire any employees. It's all AI so once you give them your credit card you can never cancel it. You have to call your credit card company di... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
You can't do ANYTHING without downloading an obtrusive app that collects and shares every possible kind of data. That includes CANCELING the order. Ive emailed support twice trying to cancel but they... Vis mer
Selskapet har svart
Я училась играть на фортепиано в школе и я знаю ноты - до, ре, ми, фа, соль, ля, си Здесь в программе не понятные мне обозначения и оказывается нужен провод чтобы подключиться к телефону- почему об э... Vis mer
Selskapet har svart
Por un incidente de salud no pude utilizar la aplicación de hello piano. Al solicitar la cancelación de mi suscripción, fueron amables, eficientes y rápidos. No puedo decir lo mismo de simply piano... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Hello Piano is a modern mobile app designed to help beginners and music lovers learn piano in an engaging, simple, and motivating way. The app combines interactive lessons, educational games, and structured practice to make learning music accessible to everyone, regardless of age or previous experience. Our mission is to make piano learning enjoyable and achievable in everyday life. Instead of traditional and often boring approaches, Hello Piano focuses on short daily practice sessions, gamification, and personalized learning paths that fit busy lifestyles. With Hello Piano, users can develop essential musical skills such as: Rhythm and timing, Ear training and listening skills, Reading sheet music, Playing techniques and coordination. The learning process is built around interactive exercises, challenges, and video lessons that adapt to each user’s progress and goals. This personalized approach helps learners stay motivated and see real results in a short time. According to app descriptions and reviews, the program typically encourages practicing for just 10–15 minutes per day to build consistent habits and measurable progress.
Kontaktopplysninger
Storbritannia
- support@themusiclearner.com
- quiz.themusiclearner.com
Your Personalized Piano Plan
1,8
Under middels
25 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Am I learning to play piano on a phone…
Am I learning to play piano on a phone or tablet. I don’t hope that is what I paid the money for. What is this tile thing?
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hello Piano
Hello Henry.
We’re sorry for any confusion you’ve experienced. Our team has already reached out and worked to resolve the issue you mentioned. If you feel that your experience has improved, we’d really appreciate it if you could update your review.
If you still have any concerns or need clarification, please don’t hesitate to reach out to us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
Scam behaviour
Scam behaviour. Bought a trial but when I had to get a note pack they charged me about $15 without telling me before. Not cool! Also can’t see any way to cancel subscrition. Not cool. Also no obvious way to contact the company. WTF?. I hate apps that charge without telling first.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hello Piano
Hello Hrobjartur.
We’re really sorry to hear about your experience. Please note that we always make sure to warn users about the automatic renewal of subscriptions on the purchase screen before payment. It’s definitely not our intention to cause any confusion, and we sincerely apologize if this wasn’t clear during your sign-up process.
Our team has already reached out and resolved the issue for you, and we’ve taken the necessary steps to ensure your subscription is cancelled. If you feel that your experience has improved, we’d greatly appreciate it if you could update your review.
If you have any other questions or need further assistance, please feel free to contact us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
I have been billed for £34 which I did…
I have been billed for £34 which I did not give the ok for, was never sent a confirmation and cannot even get to use the app. I need to cancel any further payments.
How do I do this?
Never get the app or look at the ad on facebook
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hello Piano
Hello Celia.
We’re really sorry to hear about the trouble you’ve had, and we completely understand your frustration. Please note that we always send a welcome email with your subscription details after purchase, but it seems like there may have been an issue with that communication. Our team has already reached out to you and has cancelled any future payments. If you feel that your experience has improved or if you have any further concerns, we’d greatly appreciate it if you could update your review. If you need any more assistance, please don’t hesitate to reach out to us at support@themusiclearner.com with "HelloPiano.Review" in the subject line.
It seems to be a scam
It seems to be a scam. I paid for one sub period and cancelled, but the charges continue, even higher. I originally agreed to pay 19,99 € but now they charge 39,98 a month although the app and App Store say, I do not have a subscription. I have contacted them by email but there is no reply. There is also a Reddit post about this. There is no way to unsub.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hello Piano
Hello Maria,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to clarify the situation.
The €19.99 price you mentioned is an introductory offer for the first billing period. After that period ends, the subscription automatically renews at the standard price (€39.98 per month) unless it is cancelled before the renewal date. This pricing structure is clearly shown on the paywall before confirming the purchase.
Regarding subscription management, cancellations must be done through the Apple App Store subscription settings, as Apple handles all payments and subscription controls for iOS apps. If the subscription does not appear in your App Store subscriptions list, it may also be available through the Settings tab inside the app, where subscription status and management options are shown.
We definitely want to help resolve this. Please contact our support team at support@themusiclearner.com
and include the purchase receipt or transaction ID, and we will investigate the charges as quickly as possible.
We appreciate your patience and will do our best to assist you.
Best regards,
Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.