I found mugs I really liked on Amazon and placed an order. They arrived a day late and despite the protective packaging, both were damaged. There was a business card for Purity in with the mugs. I... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Baha hoodie. Well made product. Measured myself and was at a medium. Decided to go for large due to other items ordered elsewhere have usually fitted better by going a size up and glad I did. Only gav... Vis mer
Selskapet har svart
Tall Rainbow Mugs Great colourful and cheerful mugs that hold a good size cup of tea/coffee. Ordered from Purity and arrived within 5 days. Protective packaging was amazing. Company obviously goes... Vis mer
Purchsed 2 large mugs and an oil burner as a gift for my sister (she has some ither items from the same range), I ordered late Thursday evening and they arrived Saturday morning. They were very well p... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Purity, the online store for ethical and fair trade gifts and clothes.
Kontaktopplysninger
Unit 2 Towergate Business Centre, GU8 5SY, Godalming, Storbritannia
- 01252 820055
- shop@puritystyle.com
- puritystyle.com
4,8
Enestående
393 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The product was exactly as expected and…
The product was exactly as expected and the item arrived early.
5. oktober 2023
Multicolor mug
The item was exactly as described, carefully packaged and delivered promptly
17. september 2023
Rectified and happy
After explaining my issue with the copper, Purity immediately contacted me and offered to replace the original bottle. Their service was efficient and I felt like I was a priority. Thank you Purity!
21. september 2023
Anmeldelse skrevet uten oppfordring
A Genuinely Great Gift
Fabulous product & it lived up to the advertising. I gave the wooden / ceramic chest as a present & my wife absolutely adores it!
23. august 2023
Great quality came in a few days
24. august 2023
Excellent Customer Service and a Lovely Shop
Excellent service, highly recommend this shop.
The rainbow bowls are lovely and were packaged securely. Everything arrived safely and in perfect condition.
Excellent customer service too. A query arose regarding the delivery address. This was resolved very quickly and by ‘good old fashioned service’ (i.e. I was able to talk with a person on the phone). Many thanks. 😊
29. juli 2023
Beautiful product with corrected tracking number/procedure
The products are beautiful and well made. They were packaged so that they could survive from the UK to Canada without any chance of damage. The price was right both for the product and I thought the shipping price was fair. I would have given five stars except initially I was not provided with a tracking number once the product left the UK. Upon noting this in my initial review, the company reached out and I was given one and it was accurate and they clarified how the tracking works through Canada Post. This was initially not made clear.
10. juli 2023
Svar fra Purity
Hi,
Thank you for updating the review. Just some clarification - the tracking link we gave you contained the same tracking number that you should originally have had. You just had to re-enter that number in the Canadian post site. The UK Royal Mail website doesn't automatically fill that detail in when you click through to the Canada post website and you just had to re-enter the number. Possibly you had tried entering the number before the item had been received by the Canada post system. You can check the number you originally received and enter it in Canada Post to see this was the correct number.
Kind Regards
Polly
Happy with my hoodie
***UPDATED REVIEW - 11/07/23***
I have now received my new item and I am very happy with it. It’s good quality and very reasonably priced. Shame there was a slight glitch with the delivery, but I will definitely be using Purity again.
29. juni 2023
Svar fra Purity
Sorry you haven't received the item yet and it is running later than we would expect. I'd expect it to be with you early next week.
The item was dispatched last Monday (first working day after you placed your order). The tracking doesn't show as not dispatched but on the Royal Mail website as "An update will only be provided when we attempt to deliver your item". Standard Royal Mail shipping isn't a fully tracked service and only updates when they try to deliver the item.
TrustPilot automatically sends out the requests for reviews once it expects an item to be delivered to get the most honest feedback, and isn't something we control.
Hope that explains things.
Kind Regards - Polly
Update...
The Royal Mail tracking indicates your parcel was delivered the day after we posted this. So I hope you now have the parcel. If you could update your review now that it has been received that would be very kind.
1st Rate company
Absolutely fantastic service and product!
They gave me a backup favourite rainbow 🌈 mug because there was a delay in shipment! Can’t rate their service enough!
Thank you!
19. juni 2023
Excellent customer service
Excellent customer service. Prompt delivery, mugs very well packed.
24. juni 2023
Poor customer care
Item did not arrive within estimated time frame. I emailed to inform you and ask for assistance. No reply to my email. Item has now arrived but still no response to my email.
I have just received a reply from Purity - and having checked through my sent e-mails and drafts I cannot find the email that I 'remember' writing. I can only conclude that I have misremembered. I certainly intended to send a chaser having checked the Royal Mail checker service. But as I trust in my email log I need to make this a sincerely and official apology to Purity.
5. juni 2023
Svar fra Purity
Hi, I've checked back through all messages and can't find any message from you. Could you please forward it again, or how did you contact us so I can look further into the issue.
We would never deliberately ignore a customer message and normally reply very promptly.
I'm glad you now have received the item - and sorry it took a little longer than expected. This was down to an issue with Royal Mail, taking longer than expected to deliver parcels sent out on Monday 5th June.
Excellent service next day delivery…
Excellent service next day delivery easy transaction will buy again from purity.
13. mai 2023
Better than the photo
Well packaged, delivered within 5 days and so well made. Looks even better than the photo. Ordered another one.
12. mai 2023
Beautiful product
Beautiful product, excellent packaging, delivery spot on. I will be back.
14. mai 2023
Had an issue with an order and they…
Had an issue with an order and they went the extra mile to sort the problem. Sign of a good company in my book. Would recommend.
3. mai 2023
Like the product.
5. april 2023
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