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Manufacturers of quality digital and analogue hearing aids, tinnitus management systems, in-ear monitors for musicians, earmoulds, swimplugs, noise protection plugs, and covert equipment for surveillance purposes. Manufacturer of CENS digital hearing protection. Suppliers of audiological, ERA equipment and accessories. Established 1976.
9-11 Henley Business Park, ME2 4FR, Rochester, Storbritannia
3,4
19 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 66 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Had a very good experience , Paul was very informative and helpful.
Svar fra Puretone
Thank you for your positive feedback. We're pleased to hear that you had a good experience with us and appreciate you taking the time to leave a review.
Worst customer service
CENS digital broke I did not wear them all winter so in case and secure Tried them on 6 months later they did not work I’m 1 month out of my warranty and they want me to pay nearly £170 to fix
What a joke
Svar fra Puretone
We are sorry to hear that you have been disappointed with your experience.
Following inspection by our team, the modules were unfortunately found to have developed a build-up of debris and earwax ingress over time. As outlined within the user care guidance, regular cleaning and servicing are important to help maintain performance and prevent issues of this nature.
As the devices are now outside of the warranty period, the repair would normally be chargeable. However, as a goodwill gesture, we would be happy to offer a discount towards the repair.
If you could please provide your email address or contact our team directly, we can send the full details over and assist further.
We have an ongoing cooperation for multiple years . We are absolutely satisfied with the customer service and support
Svar fra Puretone
Thanks Nikolaos, really appreciate the feedback :)
Puretone is more than just our distributors in Peru; they’re like family to us.
Svar fra Puretone
Thanks for the positive feedback. We really value our long relationships with our customers here at Puretone.
Last 15 years of together business with puretone the very trusted and 100% Quality products , the team puretone is humble and respectful ever
Svar fra Puretone
Thanks Abdul! Appreciate the positive feedback.
I purchased a Puretone Sound Oasis Travel sound generator in March 2024 for £62.99 and by October 2025 I was having problems charging because the battery would sustain the charge. This issue fluctuated and by December 2025 the battery would not work and due to the design this meant it wouldn't work even when connected to the mains. When I sent it for repair they said that they couldn't replace the battery because of the design and that they weren't willing to replace it. I have sent them two letters since then outlining my rights as a consumer. They replied to the first saying that they were still unwilling to refund me the cost. In the second one I told them that there would be court action if they did not reply within fourteen days. I sent this on 11/03/26 but have not received a reply yet
The ProtectHear NanoComm ear pieces have a bad design. The microphone boom slides down all the time during the flight. It doesn’t get fixed to the ear pieces, making it totally unreliable.
I do not recommend its use for pilots until they change the design.
I complained about it but I didn’t get any reply from customer support yet.
I had to come back to my old Bose A20.
Svar fra Puretone
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with the ProtectHear NanoComm earpieces, and we apologise for the delay in our response. We were not previously aware of this Trustpilot account or your earlier attempts to contact us.
Your comments regarding the microphone boom design are taken seriously, and we have referred this directly to our Technical Director for review.
We would really appreciate the opportunity to investigate this further and support you properly. Could you please let us know how you initially tried to contact us regarding this issue? In the meantime, please feel free to reach out directly at marketing@puretone.net with your details so we can follow this up as a priority.
Thank you again for your feedback. It is invaluable in helping us improve both our products and the service we provide.
Bad quality and bad customer service.
In two years I have send them two times to repair, it took 2 months each time, then a month after the two years they fail again, answer was that it was already out of the two year warranty.
They sold me a BROKEN headsets and keep repairing them till the end of the warranty.
Have a set of DX1, but forgot to service them under the 2 year warranty. after 2 years they went faulty, asked for help,, sent them back and found due to not getting them serviced. they weren't covered for water damage.
Paid for repair.
Have since taken apart as faulty again and found that the reason they don't work is that a wire has come off inside.
Lesson learnt please get your Cens serviced to avoid any water damage
After paying several hundred pounds for electronic earbuds I expected a modicum of customer service, instead every one of my numerous emails asking for information concerning my order were ignored for weeks. Only when I sent a final email cancelling my order did someone nothing to contact me. Truly disappointing!
Tinnitus in ear white noise bud. Sadly having to return the second in ear bud as both have simply stopped working without good cause. Bad luck or bad product? Lost my faith and money (£140).
I bought ProtectHear custom moulded earplugs earlier this year. The earplugs themselves seem to work fine for noise reduction. However, the way they attach to the retention cord is flimsy and prone to detachment. This caused me to lose one of the silicone inserts, which are expensive to replace.
The weak attachment point seems like a design flaw. I contacted customer service about it, but they were dismissive and unwilling to acknowledge any issues. This lack of helpfulness from the company is disappointing.
Overall, I would hesitate to recommend ProtectHear. The faulty attachment system that led to lost equipment is a major drawback. And the poor customer service response suggests the company is not receptive to feedback to improve. For custom fitted hearing protection, I would look to other brands that have more secure earplug retention and better support when problems arise.
Very bad customer service...i bought nanocom aviation headset, but cable was signifcant shorter than the previous model I bought, its nowhere mentioned and puretone not offering to fix this issue, instead asking me to buy a new set and customize it??? Really bad service
Purchased some CENS ProFlex Digital absolutely love them, so much better than my previous overear, very happy with my purchase and I will be recommending you.
I wrote a negative review about Puretone, I am still awaiting a refund for the IQ earbuds. My review has vanished, and I am still waiting for my refund. What has happened Trust Pilot?
Svar fra Puretone
Hi, I can confirm that we contacted you on 19 August 2021, to let you know that your refund had been issued, we also highlighted that it can take 7-10 days for funds to clear in your bank account.
This delay is out of our control, but it has not yet been 7 days, so may I ask that you please wait the full 10 days for the refund to show in your account.
After 10 days has passed if the refund is still not showing in your bank account please call us on 01634 719427 and allow us to investigate this matter further.
Kind Regards,
Puretone Ltd
I bought some iqbuds2 max from Puretone and unfortunately did not match up to the manufacturer's hype. However Puretone acted extremely well and professionally, they responded immediately, offered advice, and gave a no quibbles full refund without absolutely zero fuss. I would not hesitate in purchasing other products from them. 10 out of 10 Puretone, thank you Kristina
Svar fra Puretone
Thanks for your review!
Been using Puretone for my hearing aid batteries for years now and they’ve never let me down on quality or service.
Svar fra Puretone
Thanks for your feedback :)
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