Ordered 3 packets of gut fiber. Never arrived. Have contacted them multiple times for an update and silence! Terrible customer service and a scam. There are similar products on the market for less... Vis mer
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Se hva andre synes
This product has been a breeze to integrate into my everyday health journey. Can't get enough, wish it came in larger quantities but will be repurchasing again for sure! High protein, high fiber & Pur... Vis mer
The whole experience with PuraU has been fantastic. I've ordered twice now and both times the shipping has been quick and seamless. I have been getting the gut fibre and it is a game changer. With con... Vis mer
I have suffered with chronic constipation to the point of having 2 bowel obstructions which resulted in major surgeries for both and extended hospital stays. I think I have used every medication and p... Vis mer
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Reached out via email and their website…
Reached out via email and their website after placing my order 5 days earlier and no shipping notification to cancel as I really required a fibre product and had waited for delivery advice, nothing so I decided to try and source locally. Rather than contact me they sent a shipping notification after the fact. No response to any of my correspondences. It’s now 10 days since ordering. No product and no communication! Such poor customer service which could have been handled so simply. Now I’ll never purchase again and will let my community know not to either.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Jacqueline,
Thank you so much for reaching out, and I’m genuinely so sorry about this experience.
We completely understand how frustrating it would be to be waiting for your order, especially when you needed the product and had been trying to get an update from us.
Your emails and messages fell through the cracks and landed on our spam folder for some reason and we extremely apologise for that.
We’ve actually located your email and have now reached out to you directly so we can make sure you have all the information you need.
We’ve also been experiencing a system error where our fulfilment platform hasn’t been communicating properly with our order platform. Unfortunately, this meant that when your order was dispatched, the system didn’t trigger the usual tracking email to be sent to you. We completely understand how this would have made it feel like there had been no communication, and we’re so sorry.
It’s been incredibly frustrating for our team too, and we’re actively working to get this issue resolved so it doesn’t continue happening.
This absolutely isn’t the experience we want for our PuraU community, and we truly appreciate your patience and understanding while we work through this system issue. We would love to help out with this and make it right for you.
Amazing results already!
My son and I have both started using the Advanced Program and we are so happy with the results already. My son has struggled with bad acne for over a year and had previously tried another brand of tablets for around a year without much improvement. I had also been struggling with a flare-up that I just couldn’t seem to get under control.
We are only on day 9, but my son’s skin has already cleared up so much and mine is nowhere near as red or inflamed. I feel like I’m getting my confidence back, which was such a great feeling!
I’m also loving the Gut Balance drink and genuinely look forward to having it every morning.
We are still early in our journey, but we’re already so impressed and can’t wait to see our results over the next month or two.
8. september 2026
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Its a SCAM
Its a SCAM! I still have not received my order. It has been two months!
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Shiv,
Thank you so much for reaching out!
We’re really sorry for the frustration and completely understand why waiting this long would be upsetting.
I can see that we have in fact shipped your original order last July 18th and it should have reached you in just a couple of days but, it looks like it may have gotten lost in transit. When we found out about this, we immediately shipped out another parcel for you and it should be on its way to you now.
That said, we absolutely want to make sure you’re looked after. Please email our support team at support@purau.com.au so we can check everything for you and make this right if ever anything was missed.
We’d also love to send you an extra bag of Gut Fibre or GutGlow as a gesture of goodwill.
We really appreciate your patience and appreciate you giving us the opportunity to make this right for you.
It really works
After feeling bloated everyday and not having regular bowel movements I’ve found the gut balance and gut fibre has really helped me get back on track. You don’t get any weird side effects. The apple black current flavour is really yummy either warm or cold.
11. august 2026
Svar fra Purau
Hi AM,
Thank you so much for leaving such a lovely review! 🥹 We’re so happy to hear that Gut Balance and Gut Fibre have helped get your gut back on track and, especially, that you’ve noticed a difference with the bloating and regularity.
And we’re very glad you’re enjoying the Apple Blackcurrant flavour too! It’s definitely one of our favourites as well!
Thank you again for giving PuraU a try and for taking the time to share your experience. It means so much to our team!
Purau Gut Fibre - Turned my gut to slush
The product - Purau Gut Fibre
The service - Ordering and delivery were efficient.
Return - No return was attempted.
The product - This is not the only gut fibre product out there but none of them deliver relief. This product turned my gut to slush. I had to get a colonic to clear it out. I do not recommend this product to address bowel issues.
31. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi David,
Thank you for sharing your experience with us.
While Gut Fibre is designed to support healthy bowel regularity, it isn’t a laxative. Just like any supplement, results may vary from person to person as we are all biologically unique and we do understand that everyone’s body can respond differently.
If you have any questions about the product at all or if there’s anything at all we can help you with, please don’t hesitate to reach out to us at support@purau.com.au. We’d be more than happy to chat with you and help however we can.
Maybe / Maybe not
I purchased 2 bags of Purau Gut Fibre and have been using for a little over a month now and have found that it has helped marginally. Probably the only benefit I have noticed is that it has reduced bloating, not entirely, but by a far bit. Still unsure if I will continue using or not. I'm not saying it's a bad product, it just may not be the right product for me.
20. juli 2026
Svar fra Purau
Hi Bradley,
Thank you for taking the time to share your experience with Gut Fibre. We really appreciate your honest feedback, and we’re glad to hear that you’ve noticed a reduction in bloating! That's a really good start!
Everyone’s body and gut are different, so there’s no one-size-fits-all time-frame when it comes to fibre and digestive health.
We really appreciate you giving it a proper try and sharing your experience with us. If you have any questions about Gut Fibre or would like some guidance on how you’re taking it, please feel free to reach out to us anytime at support@purau.com.au. We’re always happy to help.
OKAY ANYONE WHO NEEDS A REAL REVIEW PLS…
OKAY ANYONE WHO NEEDS A REAL REVIEW PLS READ.
i have struggled with acne for a while now. Ive tried ALL and i mean every type of skincare u can think of and nothing has seemed to actually work. Once I decided to try the gut fibre powder plus the skin health probiotics (i think thats what there called), idk if its one or the other but ever since i started taking them my skin has cleared up sooo much and i can actually go out in public feeling confident without makeup. But genuinely if ur ever stuck and nothing seems to work for ur skin i’d highly recommend trying these products as they have done wonders for me <333
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Shanell,
Yay! This made our day! Thank you so much for taking the time to share this.
We’re absolutely thrilled to hear that you’ve seen such a big improvement in your skin, gut health, and confidence. This is exactly why we do what we do!
Thank you again for trusting PuraU and for letting us be even just a small aprt of your health and wellness journey.
I ordered my parcel it took 9 days to…
I ordered my parcel it took 9 days to get it, It was express priority post. If u wanna chat to anyone bout your parcel they don't get back to you until next day. I didn't receive my electric mixer and e books recipe books in my parcel I paid $116 😡 They gave me $30 store credit to my account, so you can order mixer with (free shipping) they charge you for shipping $7.00 AUD and shipping protection $3.00 AUD. To me this company just wants you money I'm not happy!!! 😡
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Jessie,
Thank you for sharing your feedback, and we’re really sorry for the frustration caused here.
I’ve had a look into this and can see that our team has already popped the mixer into your order and fully rectified the issue for you. It looks like there was unfortunately a glitch at checkout, as the codes being used should have covered both the mixer and its shipping, so you shouldn’t have been charged for those.
I also just wanted to clarify that shipping protection is completely optional and is not mandatory when placing an order. It can be removed at checkout if you don’t wish to add it.
In terms of dispatch, our orders are dispatched within 48–72 hours on Mondays, Wednesdays and Fridays. During particularly busy periods, we ask customers to allow 3–5 business days for dispatch due to the large volume of orders we’re processing.
Once your order has been processed and dispatched, you’ll automatically receive a shipping confirmation email with your tracking details.
I can also see on our system that the mixer has now been delivered, so I’m glad to see this has been fully sorted by the team.
We sincerely apologise for the checkout glitch and the frustration this caused. We really appreciate your patience and understanding. We'd also love to send out a small complimentary gift for you.
Please kindly reach out to us at support@purau.com.au.
teenage son struggling with acne…
As a mum of a teenage son struggling with acne, I felt like we’d tried almost everything without much success.
After speaking with the team at Purau, they recommended starting with the shortest treatment rather than encouraging me to buy the most expensive option. That immediately gave me confidence that they genuinely wanted to help, not just make a sale.
Within the first couple of weeks, my son’s skin improved dramatically. A short time later his skin became noticeably worse, which was understandably worrying. I reached out to the team and they reassured me that, for some people, this can happen as their skin detox's and adjusts. They encouraged us to persevere, continued answering my questions, and never made me feel like we were on our own.
What I’ve appreciated most is the support. Even though everything is done remotely, they’ve always been approachable, knowledgeable and genuinely caring. You really get the feeling that many of the team have been through similar experiences themselves and genuinely want to help others achieve long-term results.
One thing that has really stood out to me is my son’s confidence in the programme. At 12 years old, boys generally aren’t interested in talking about skincare, yet he’s happily told his basketball teammates about Purau because he’s genuinely excited by the difference he’s seen. As a mum, that probably says more than anything I could write.
As a single mum, I have to be very careful with where I spend my money, so unfortunately we haven’t been able to keep the products in constant supply. Even so, this has been the most effective approach we’ve found so far, and as soon as our budget allows, we’ll definitely be continuing.
Alongside the supplements, we’ve kept his skincare routine very simple, just rinsing with warm water twice a day, gentle exfoliation a couple of times a week and moisturising with Cetaphil with an SPF. For us, that combination, together with Purau, has worked far better than trying lots of different expensive topical products. Save your dollars and invest in Purau’s products would be my suggestion.
Thank you to everyone at Purau for your patience, encouragement and ongoing support. You’ve not only helped improve my son’s skin, you’ve also helped rebuild his confidence, and for a teenage boy, that’s priceless. 🙏🏻
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Kerrie,
Wow, thank you so much for sharing such a thoughtful review. It honestly means the world to our team.
We’re so happy to hear about the difference you’ve seen in your son’s skin, but even more so, that it’s helped bring back some of his confidence.
We also really appreciate you sharing your experience with our team. We never want anyone to feel like they’re navigating their skin journey alone, so it’s lovely to hear that you felt supported and comfortable reaching out whenever you had questions.
Thank you for trusting us. We’re incredibly grateful to have been part of your son’s journey!
Wishing you both all the very best!
Svar fra Purau
Hi Melanie, 🌞
Thank you so much for reaching out!
We actually made the decision not to include a scoop in our packaging as part of our commitment to being as eco-friendly and plastic conscious as possible. We truly want to do our part in reducing plastic waste wherever we can! However, we are currently working in the background to include scoops moving forward as it has been a request from most of our customers.
As of the moment, here are the measurements:
Gut Fibre (7g) = approximately 1.5 level tablespoons
GutGlow Collagen (15g) = approximately 1 heaped tablespoon
The key thing to understand is that grams measure weight while teaspoons and tablespoons measure volume, and different powders have different densities which means the same weight can take up very different amounts of space.
The Gut Fibre is a lighter, less dense powder which means it takes up more volume to reach 7g. So yes, 7g of Gut Fibre is approximately 1.5 level tablespoons.
The GutGlow Collagen on the other hand is a denser powder, so 15g is approximately 1 heaped tablespoon as it packs more weight into a smaller volume.
We always recommend using a kitchen scale if you want to be completely precise but those measurements should get you very close!
We also left you a code in your parcel. But in case you missed it, no worries at all! We have emailed the codes to you again for your convenience.
We hope that clears things up and please do not hesitate to reach out if you have any other questions at all.
Just buy the product! Once you have it, you’ll know what the fuss is about!
I genuinely can’t recommend Purau enough!
After two years of appointments with gynaecologists and colorectal surgeons for my chronic pelvic pain and bowel issues, I’d been told to take different types of fibre… Fibrogel, tablets, powders… and constantly alternate between them because they all did different things. It became exhausting, confusing and honestly just another thing to manage.
Then I found Purau… and it has completely changed the game.
One product that does it all. No more juggling multiple supplements, no more bloating, and I actually feel good. My digestion has never been this settled, it’s been so much gentler on my body, and I’ve even noticed a huge improvement in my skin.
Living with chronic pelvic pain means anything that reduces inflammation, bloating and discomfort makes a massive difference to my day-to-day life, and Purau has become something I genuinely won’t go without.
The flavourless option is fantastic if you want to add it to anything, but the pink one is hands down my favourite! 💗
If you’ve been searching for a fibre supplement that actually works without the overwhelm, I honestly think everyone should give Purau a go. It has been one of the best changes I’ve made for my health.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Bianca,
Thank you so much for such a beautiful review! We’re genuinely so happy to hear that you’ve found something that has made such a difference to your routine.
The Strawberry Watermelon flavour is definitely a favourite, but we’re glad you’re enjoying the flavourless option as well - it’s so handy for adding to pretty much anything.
Thank you for trusting PuraU and for letting us be even just a small part of your health and wellness journey. We really appreciate you taking the time to share your story with our community.
Buyer beware….I have ordered my product…
Buyer beware….I have ordered my product and paid on the 8th and it is now the 27th July without delivery or update. No tracking updates provided. Company is holding courier service responsible. courier service has no information on collection of product being made available. Support team takes 1-2 days to reply. I have requested a refund and not been provided with one. I have lost confidence with seller. . I am happy to update my position once a refund is received. Additionally Using the shop app has limited capabilities for customer to report issues with product delivery.
I have still not received my refund requested , they returned $30 for product they could not supply, no mixer and still waiting for balance to be repaid.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi SJ,
Thank you for sharing your experience, and I’m really sorry for the frustration you’ve had with your order.
In case your order included a Strawberry Watermelon GutGlow Collagen, please know that it received sooo much love that it was on preorder since 30th of July and we have informed everyone through emails, newsletters, and our website that the stocks would arrive some time between the 25th and 28th. If that’s the product you ordered, please let us know and we can explain the timeline around this for you.
For our usual dispatch timeframe, orders are dispatched within 48–72 hours on Mondays, Wednesdays and Fridays. During particularly busy periods, we ask customers to allow 3–5 business days for dispatch due to the large volume of orders we’re processing. Once your order has been processed and dispatched, you’ll automatically receive a shipping confirmation email with your tracking details. Delivery timeframes then depend on the courier and destination.
I’d also really like to look into the communication side of this. We do our best to get through and zero out all customer emails at the end of each business day, but unfortunately, some emails have been tagged by our system as spam for reasons outside our control and may have fallen through the cracks. We’re very sorry if that happened with your messages.
If you could let us know the email address you used to contact our support team, we’d be happy to look into this further and make sure nothing has been missed.
We’re really sorry again for the frustration and appreciate your patience while we work through this with you.
Amazing product
Amazing product! I would highly recommend if you suffer from acne. It has changed my life!
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Lea,
Thank you so much for your lovely feedback!
We’re absolutely thrilled to hear that PuraU has made such a positive difference to your skin and that you’ve found something that’s worked for you after trying so many different things.
Hearing that you feel happier and more confident in your own skin is exactly why we do what we do.
Thank you for trusting us and for being part of our amazing community!
It’s really an all in one product-…
It’s really an all in one product- helpful prebiotic for my tummy, eased my constipation and generally makes me feel great. I pop some in my protein shake- nice and easy- definitely buying more 👍
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Diana,
Thank you so much for sharing!
We’re so happy to hear that Gut Fibre has helped you and that you’re feeling the benefits overall.
And adding it to your protein shake is such an easy way to fit it into your day! We love hearing how everyone finds little ways to make their PuraU routine work for them.
Thank you again for your support. We really appreciate it!
Best fibre on the market
Fantastic products. The only fibre I have ever taken that has not upset my stomach or caused me to feel more bloated. The collagen is seriously a glow from the inside, within weeks I was getting so many compliments on my glowing hair and skin 😍
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Elle,
Thank you so much for your wonderful feedback! 💙
We're absolutely thrilled to hear that Gut Fibre™ has been so gentle on your stomach. That's exactly what we love to hear!
It's also amazing that you're seeing such beautiful results with GutGlow™ Collagen. Hearing that you've been receiving compliments on your glowing hair and skin within just a few weeks is so exciting!
Thank you for sharing your experience and for being part of the PuraU family!
I couldn’t recommend more highly
I have just put in my second order for Purau Gut Fibre because I’m am amazed at how well it has worked for me. I have suffered for years with constipation or diarrhoea and this is the only thing that has worked for me and believe me I’ve tried a lot of things! I am now regular for the first time in as long as I can remember. I can’t recommend it more highly
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Belinda,
Thank you so much for sharing! 💙
We're so happy to hear that Gut Fibre™ has made such a positive difference for you. It means the world to us knowing that after years of struggling, you've finally found something that works and has helped you in your daily routine.
Thank you for trusting PuraU and for letting us be even just a small part of your health and wellness journey!
Loving the results of my Gut Glow
Loving the results of my Gut Glow. I didn’t expect it to work so quick and well for my skin! I struggle with acne and the comments I’ve been getting about how my skin is “glowing” and what am I using?! I’m about to purchase more and it will be a staple in my routine!
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Purau
Hi Alei,
Thank you so much for sharing your experience! 💙
We're so excited to hear you're loving your GutGlow™ Collagen and that you've noticed results so quickly! It must feel amazing to be receiving compliments on your glowing skin, especially after struggling with acne.
We're honoured to be part of your skincare journey and are so happy to hear GutGlow™ Collagen is becoming a staple in your routine.
We can't wait to continue being part of your glow-up!
Good quality quick easy ordering and…
Good quality quick easy ordering and delivery will buy this product again tastes good .
10. juni 2026
Svar fra Purau
Hi Marsha, 🌞
Thank you so much for your wonderful feedback! It means so much to know that you have experienced all the positive benefits of your PuraU goodies! We cannot be any happier than to be even just a small part of your amazing health and wellness journey!
I finished the 60 days of 9 pills a day…
I finished the 60 days of 9 pills a day AND IT WORKED!! I HAVEN'T HAD A PIMPLE IN WEEKS!! AND I GO TI THE BATHROOM EVERY MORNING!! I had chemo while pregnant and surgeries to remove my breast and then radiation pills injections so much more and I got acne abd thought it was hormonal and was taking supplements with DIM NOT DOING ANYTHING BUT MAKING IT WORSE IM 42 I DONT NEED MAKEUP IVE NEVER USED IT BUT NOW I DONT NEET IT! THANK YOU 😊
DANA TOBON (NICKS WIFE)
20. mars 2026
Svar fra Purau
Hi Dana, 🌞
Thank you so much for sharing your amazing journey with us!
We’re absolutely thrilled to hear that after completing your 60 days of the Advanced Acne Program™, you’ve noticed such a big improvement in your skin and gut health. Hearing that you feel more confident and comfortable in your own skin means so much to us.
Thank you for trusting PuraU to be part of your wellness journey. We’re wishing you continued health!
It's exactly what it said it would be!
This is exactly what they said it would be. Taste less, dissolves in anything and works so bloody well!!
I will be re ordering very very soon!!
Thank you 🙏🏻
20. mai 2026
Svar fra Purau
Hi Che, 🌞
Thank you so much for your kind words!
We’re so happy to hear that you’re loving the product and finding it easy to use. It’s amazing to know that it’s fitting so well into your routine and supporting your wellness journey. 😊
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Lær om anmeldelsesprosessen på Trustpilot.
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