PSR Experience Anmeldelser 205

Terrible - AVOID. They hide behind T's & C's. No customer service. Just want to pry money out of you. Tried to change a booking for my son that was 2 MONTHS away - i was told it was £30 (more than the cost of the excursion). Despite warning that i would post a review they still tried to get more money out us. It is absolutely appalling the way they treat customers. There is no need for a surcharge when i tis 2 months away. Please read what others say on these reviews and avoid

What a fantastic day my son had for his 18th birthday. He drove a McLaren, a Lamborghini and a Ferrari and had a fast lap in an Atom. This is our 3rd visit to Llandow Circuit and each time has been amazing. It is extremely well organised and I highly recommend a visit.

What a day! We booked a junior experience and Llandow race track in vale of Glamorgan for our son's 12th birthday! And what a day it was. My son did the American muscle package where he drove a ford Mustang and the dodge challenger. The dodge challenger was difficult to steer and a left hand drive but my son was still happy for the experience. The drivers assisting my son in the car were fantastic! He. Was incredibly nervous while waiting for his time to drive but once he met his instructors they eased him, reassured him and gave him the confidence to move on. We cannot wait to do this again for my partner's birthday! And we will be regular customers going forward. He keeps telling me lambo next mum. Your child must be 10 and 4ft10 or taller or they will not be allowed to drive. We did see a couple of kiddos be turned away due to not meeting this criteria.

Done the experience at Teeside and drove the Audi R8, unbelievable experience driving one of those and my instructor was brilliant too she was great her name was Toni so make sure to book the R8!

Amazing day from start to finish. My daughter loved it and already wants to come back. We upgraded to the Supercar package and my daughter loved the Audi R8. The instructors were great with her and really has built her confidence, so thank you. Highly recommended. Great staff, always friendly and helpful. Thank you

Had a fantastic experience driving 3 amazing cars at Llandow. The instructors were great and the circuit gave an opportunity to drive fast and safely. Thanks also to the team for finding my lost mobile phone..

Really good experience well worth it if you like cars or like going fast. Only down side is that you may be waiting 30/45 mins for ur next car which is painful if it’s cold. Also it depends on the instructor who is in the passenger seat, the white Audi R8 driver (Aid) deserves some appraisal also Neil on the California. I would definitely say avoid the Gallardo, bad handling and wasn’t very fast.

Well organised refreshments and toilets.Cars well presented.Asked to name favourite instructor on feedback difficult to read name on form but looks like Garan third drive in Gallardo.He seemed to have confidence in me and I in him allowed a couple of overtakes.

Took my 3 boys to Woodbridge event today and they had an awesome time! 2 youngest were a little nervous about driving for the 1st time but their instructor Sue was amazing and put them both at ease straight away! Great work done by all from booking in by Kay to instructors on what was a freezing cold day 😀 eldest was buzzing to drive a ferrari!

Dispite lots of people coming in through the day the system works well. Brilliant instructor today in the Vantage. Got me faster every lap. Recommend the two car experience and six laps which allows you to improve. Great catering but wrap up warm in the winter. It's a freezing airfield!

Con and scaremongering people into paying for damage waivers to go and drive wrecked faulty cars. Don’t let you drive the cars anywhere near their potential. Once you’re there it feels like they are constantly trying to pry money out of you even though the service they provide is dreadful. Would never go again or recommend to anyone. Try elsewhere as these car are more super unroadworthy than supercars

Drove three cars Aston Martin V8, McLaren 570s and Porsche 911 turbo. around East Fortune racetrack. It was a fantastic experience. Staff were very friendly and helpful. Instructors were great and assessed driving ability really quickly which allowed me to drive the cars properly. Favourite car had to be the 911. Ridiculously quick on the straight and was on rails going round corners due to 4 wheel drive.
Enjoyed it that much bought myself a Xmas present for best year.
Highly recommend.

Couldn't stop smiling. I had such a blast. The event was well organised and ran very smoothly and the instructors did a great job in guiding you round the track and maximising the fun factor.

Thank you all.

Visited the East Fortune Airfield track where my son and I were driving different cars (birthday presents). The day went brilliant, weather was fantastic, instructors were awesome as was the welcome staff when we arrived. Everything explained fully and we both got to drive fast cars fast around the new extended track. Credit to the whole team making our day amazing and so enjoyable we will be back.
Brian Waller & Dylan Waller

UPDATED since PSR response

On my booking confirmation the exact wording is ‘EVENT: Drive One Supercar (9 Laps) at Dunsfold Circuit (Home of Topgear).
So yes that is very confusing to the customer and at no point in the buying journey does it make you aware that you won’t get 9 laps at certain tracks or point you towards the track details page. This is very misleading and hidden. If the events are based on miles rather than laps then change it to 9 miles not 9 laps. This also means the cheaper deals are better value as when I did my 2 laps in 3 different supercar experience at the same track I wasn’t told it would only be 1 lap at that track, I did 2 laps in each supercar, so why would I think it would be less for the 9 lap experience.
Stop misleading people in the buying journey. It doesn’t state it anywhere in the ‘fine print’ ’T&C’s’ or ‘Legal’ just a small bit of copy away from the buying journey which can be easily missed before you purchase your experience. 



Original review below


My wife paid for 9 laps in a Mclaren as an anniversary gift.
Once you activate the gift voucher and book your experience be aware you will end up paying an additional cost in the region of £100 on top of the cost of the gift and that's before you’ve even got there.

Once there, the people on reg desk tried to only give me 2 laps, they even asked me how much I paid for the experience even though in all the documents it clearly said 9 laps in the Mclaren at Dunsfold.
I ended up getting 6 laps written down on the driver card which you only get given after the briefing! Once I was finally in the car I only got 5 laps of a 9 lap experience (I paid an additional fee for video and it's clear I only did 5 laps). The rudeness of the staff was well over the top and unnecessary when asking to purchase the video, I asked if it had the gps and speedometer on the video to which I was told abruptly no, so I simply questioned why and said that you had it on them last time I did a similar experience at the same track, I got told I was lying and that they've never had it, even though I have videos from the last experience with them on. The staff members tone was way off. 
A lot of money spent on a very poor customer and driving experience.
Only pay for the cheapest experience offer as you don't get what you pay for if you pay for the higher priced experiences. And beware of rude staff.

Had a fantastic time during my experience at 3 sister track Wigan all instructors were great with clear instructions on what to expect and guidance around the track and what to expect from each car I drove 5

Amazing from start to finish, was a christmas present from my partner. I drove the Aston Martin, mustang gt and the dodge challenger. All instructors were amazing but I want to give a massive thank you to Barry Lee who took me round in the dodge. He is an amazing man who let me loose on the car, I felt so comfortable driving, he made driving that car an absolutely amazing experience, he gave me a hand shake outside the car afterwards too which made my day, I was still buzzing from that drive I haven't stopped talking about it. Thank you Barry for letting me be a crazy fast driver and having full confidence in me and my driving abilities. You are a credit to the psr team 👏 🙌

This is absolutely fantastic. My little girl had a brilliant time driving a mini with Mark the lovely instructor. She learned so much and she’s only 11. Much more on one of these experiences than a driving lesson when of age. Excellent staff, all of them were helpful and friendly and they know their stuff. Excellent. Highly recommend this and would definitely take her back.

Avoid!
Shocking customer service especially from Holly and the manager at the litchfield track!
firstly I was told my son would not be allowed on the track unless I paid an additional £25 for insurance. I found out later that this was optional, I was forced into purchasing this.
Secondly I was told we would be there around 4 hours and would have the opportunity to take as many pics of the cars as we would like, this never happened, my son wasnt allowed to get a pic of the front of the car. We were there less then an hour in total.
Holly was very rude and was pressure selling us photos that she had printed, which we did not want. She began to shout at me in front of my 16 year old son, and had a very racist attitude, she is a bully. When I asked her about her attitude, she just laughed in my face.
Once again pressure selling, the manager just said he “doesn’t want to talk to people like us” again another racist remark.
There were customers behind us watching it all, no attempt was made to resolve my issues. They refused to sell us the full photo package until I had paid for the photos she had already printed, which I did not ask for.
So my son now has no pics of his birthday treat, I wish I had not booked it, you have ruined my son’s birthday present!
Narrow minded people, no customer service skills, racist attitudes, they embarrassed me in front of other customers, definitely not family friendly!

Had a day at Dunsfold in 4 cars. Had an absolutely fantastic time. Well organised and fun with engaging people running the day.

Barry you are a legend !! and made my day go from really good to amazing - Thank You !