PropShopTrader Anmeldelser 523

Brian got back to me quickly and explained and answered my questions

Had an issue with old accounts not clearing up and hedging And Steven was able to fix it. Very polite person answered promptly.

Great Support. Santiago responded to every email and resolved the issue.

I had two gladiator accounts when pst needed to migrate from Rithmic. For some reason they were unable to migrate my balances which had great balances in the thousands. They never informed me that the migration failed until i asked many times over five weeks. Finally, they gave me reset accounts as "a onetime curtesy" Yeah right give me a break. The metrics in the pst dashboard still weren't right, and in one account I was notified twice, the most recent was today that my account was deactivated for breaking the rules when I hadn't traded that account at all since the so-called reset. I would advise anyone to stay away from this firm.

Great Support. Santiago responded to every email and resolved the issue.

Eman, from the Support Team, has helped clarify a rule for me and has been attentive to the issues I have been experiencing with the platform.

I genuinely want to thank PropShopTrader and their support team for the outstanding experience they provide to traders. In an industry where customer support is often slow or impersonal, their team truly stands out. They are responsive, professional, understanding, and always willing to listen carefully to traders’ concerns and needs.

What I appreciate most is how quickly they work to resolve issues while still treating traders with respect and patience. It really feels like they value long-term relationships with their customers rather than treating traders like just another account number.

Their willingness to communicate openly, improve the platform experience, and support traders during challenges is one of the reasons I enjoy being with PropShopTrader. Excellent customer service like this is rare nowadays, and it deserves recognition. Thank you again for all your hard work and support!

With 30 years of larger system implementation, migration and data conversion, I would have to say that the Prop Shop Trader data conversion from Rithmic to Tickblaze was a complete disaster. At one point 100% of the data on my accounts was incorrect. The support staff worked closely with me but the issue was corrected only when the accounts open during the data conversion were closed and new accounts were opened which cost me well over $1000. In essence, I had to pay over $1000 because Prop Shop Trader could never fix the mess that was made of the data conversion. So the data conversion gets ZERO stars.

I gave this review 4 stars due to the care and diligence of the support staff. Santiago, Steven and others were patient and responsive even as my frustration grew as the recovery took well over a month. Bottom line is the support staff was great but I am still out over $1000 because Prop Shop could not fix their mistake.

PropShopTrader and Tickblaze announced their newest Forge accounts that pay more than their previous version of Gladiator accounts. And for those of us whom owned the legacy accounts were kind of left behind. But wait! The CEO of Tickblaze, Sean Kozak, did not forget us and offered us a large discount so that we could upgrade our accounts without paying a ton more. Miltsa, a manager in Support, made sure my account was properly cared for the upgrade. Thanks Sean & Miltsa! I appreciate your help and a great discount too!

It's been tough at PropShop with the trading plan changes and platform upgrades. The plans look great, and the platform enhancements are appealing. However, there have been some system hiccups along the way. Fortunately, Steven of customer support has been quick and no-nonsense. He kept me calm with frequent updates regarding resolutions. Everything was eventually resolved with a reset. If you need customer support at PropShop, ask for Steven. He "gets" us. Trading is stressful enough. It's great when support reduces stress instead of adding to it. I'm sticking with PropShop through the upgrades and enhancements as long as Steven is looking out for us.

This review is for the great experience I had with PST Support, especially Brian and Steve. Ever since PST migrated to Tickblaze, I have had several issues with my trades on the platform and the PST Dashboard. I opened several tickets and Support has been very responsive. Some got resolved quickly and though some issues still remains unresolved, the reassurance I got that they are working on it is enough for me to stay with Propshop. Hoping their technical team is able to resolve the glitches with the Tickblaze data and platform and be able to synch properly with the PST portal/Dashboard.

Excellent customer service. They respond to emails very quickly. They explain the program very thoroughly and answer all questions promptly.

STEVEN did a heck of a job handling an almost 15 account loss due to inactivity being subdued by random trades that ended up triggering a hedging flag. Total personal mistake, no intention on hedgeing, just not my strategy. He took the time to listen and understand my explanations and took time to look at my screenshots allowing me a fighting chace to keep that which I worked hard to get. Thank you again

I’ve had quite a few little but tricky issues with tickblaze/propshoptrader. However, they have been quickly sorted/fixed everytime. Big shout out to Millitsa and Steve for their speed in resolving my issues.

Hey guys Steve over at Propshop Trades is the best. He help me with my setup to make sure I was good to go. Thx u

Steven did an amazing job assisting me with correcting my Trading Platform. He is responded in a timely manner and got me all squared away!! Great customer service!

The followed up on a regular basis on a platform issue. In addition Eman checked on me this morning to make sure all was working. I like their touch

I live PST! Had an issue with getting the DOM (also known as the price ladder) to accept Level 2 data because I am primarily an order flow trader using the DOM to execute my strategies. Steven answered my question, even hours after the market was closed and I wasn’t expecting a reply until the following day! Thisbolacw really cares about getting right. Steven is proof of that.

Steven did a great job in resolving my issues and concerns efficiently. He constantly checked back with me to ensure that everything was okay. I’m thoroughly impressed. Thank you Steven.